Upgrading Your System Software - LifeSize Bridge 2200 Administrator's Manual

Upgrading your System Software

Before you upgrade your system software, ensure that the system meets the following prerequisites:
•
A current license key for upgrading exists on the system. The expiration date for the upgrade license
appears in Maintenance : License Keys. Read more at
NOTE
An upgrade fails if a current license key does not exist on the system. If a
current license key does not exist, contact your authorized LifeSize Partner to
renew your maintenance agreement. The renewal process may require 24 to
48 hours to complete.
•
Terminate all calls prior to upgrading. Create a maintenance window by scheduling a conference that
uses all ports and has a password that is not shared.
To upgrade the software for your system, follow these steps:
1. Click the Download Software button on lifesize.com/support.
2. Enter your serial number (located on the bottom or back of your system and in Diagnostics : System
Information).
3. Click the link for the software version you wish to download.
4. Download it to a local directory on your system.
5. Access the LifeSize Bridge Utility.
6. Click Maintenance : System Upgrade.
7. Browse for the upgrade file you downloaded in step 4.
The system automatically validates the file. If you want to re-validate the same file, or if you manually
enter a path to a file, you must click Validate for the verification to occur.
If calls are connected to the system, a message prompts you to terminate all calls and create a
maintenance window prior to upgrading. To create a maintenance window, create a conference
(approximately 30 minutes) that uses all ports and has a password that is not shared.
8. If the validation succeeds and your upgrade requires you to reset the system to the original default
settings, select Reset to Default State.
9. Click Upgrade Now.
The upgrade may take several minutes; do not disrupt the upgrade process. During an upgrade, a
status screen appears. Keep the utility window open to monitor the upgrade process. If you close the
window before the file upload completes, the upload is cancelled. If you close the window after the file
upload completes, the upgrade process continues, but you are no longer able to monitor the upgrade
process.
A system upgrade status message appears when the upgrade is complete and the system
automatically reboots.
If the software you are attempting to install is an older version than what is currently installed, the
button appears as Downgrade Now.
LifeSize Bridge 2200 Administrator Guide
Updating License Keys.
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