Upgrading Your System Software - LifeSize Icon 600 System Manual

Upgrading your System Software

Before you upgrade your system software, ensure that the system meets the following prerequisites:
•
A current license key for upgrading exists on the system. The expiration date for the maintenance
license appears in Maintenance > License Keys. Read more at
An upgrade fails if a current license key does not exist on the system or has expired. Contact your
LifeSize Partner to renew your maintenance agreement.
•
All cameras that you intend to use with the video system are properly connected to the codec.
Cameras not connected to a LifeSize system before an upgrade may not function properly after an
upgrade.
•
Terminate all calls prior to upgrading.
LifeSize recommends you save your system configuration before upgrading. Read more at
System Configuration.
1. From lifesize.com/support
2. Log in to your support account. If this is your first visit, create the account.
3. Enter your serial number (located in Diagnostics > System Information). Follow the instructions to
find the software version you want for your product, and download it to a local directory on your
computer.
4. Navigate to Maintenance > System Upgrade.
5. Browse for the upgrade file you downloaded in step 3.
The system validates the file. To re-validate the same file or if you manually entered a path to a file,
click Validate for the verification to occur.
6. If the validation succeeds and your upgrade requires you to reset the system to the original default
settings, select Reset to Default State.
7. Click Upgrade Now.
The upgrade can take several minutes; do not disrupt the upgrade process. During an upgrade, a
status screen appears. Keep the browser window open to monitor the upgrade process. If you close
the window before the file upload completes, the upload is cancelled. If you close the window after the
file upload completes, the upgrade process continues, but you are no longer able to monitor the
upgrade process.
A system upgrade status message appears when the upgrade is complete and the system
automatically reboots.
If the software you are attempting to install is an older version than what is currently installed,
Downgrade Now appears.
8. Your video system is ready to use. If you selected Reset to Default State in step 6, you must first
reconfigure your system.
9. To access all options from a browser after an upgrade (or downgrade), refresh the browser before
logging in again.
click Download Software.
LifeSize Icon Video System Guide
Updating License Keys.
Saving a
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