If You Are Having Difficulty With Your Mfc - Brother MFC-6650MC Owner's Manual

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the
copy looks good, the problem is probably not your MFC. Check the table
below and follow the troubleshooting tips.
DIFFICULTY
Printing and
Condensed print and
Receiving
horizontal streaks, the top
Faxes
and bottom of sentences
are cut off
Vertical streaks/
black lines appear on
the faxes you receive
MFC "hears" voice as
CNG tone
Horizontal streaks
Received faxes appear as
split or blank pages
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E
SUGGESTIONS
If your copy looks good, you probably had a bad
connection, with static or interference on the
phone line. If the copy looks bad, call Brother
Customer Service at 1-800-284-4329 (USA) or
1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
Sometimes you may see vertical streaks/black lines
on the faxes you receive. Either your MFC's primary
corona wire for printing may be dirty, or the sending
party's fax scanner may be dirty. Clean your primary
corona wire (see page 215), or ask the sender to
make a copy to see if the problem is with the sending
machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (USA) or
1-800-853-6660 (From within Canada) or
1-514-685-6464 (From within Montreal).
If your MFC is set to Easy Receive ON, and it
answers voice calls by trying to receive a fax, try
turning Easy Receive to OFF.
You may get a fax with horizontal streaks or with
missing lines. Usually this is caused by a poor
telephone connection. Ask the other party to send
the fax again.
If the received data is divided and printed on 2 pages or
if you get an additional blank page, your Paper Size
setting may not be correct for the paper you are using
(see page 43). If you are using the fixed reduction
feature, check to see if the reduction ratio is suitable for
the paper in your MFC. (see page 43.)
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