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If you are having difficulty with your MFC
If you think there is a problem with the way your faxes look, make a
copy first. If the copy looks good, the problem is probably not your
MFC. Check the chart below and follow the troubleshooting tips.
DIFFICULTY
Printing or Receiving Faxes
Condensed print and
horizontal streaks or the top
and bottom of sentences are
cut off.
Vertical black lines when
receiving.
Horizontal streaks; lines are
missing.
Received faxes appear as split
or blank pages.
Phone Line or Connections
Dialing does not work
The MFC does not answer
when called.
No dial tone on the handset
Sending Faxes
Poor sending quality.
12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
SUGGESTIONS
If your copy looks good, you probably had a bad connection, with static
or interference on the telephone line. If the copy looks bad, clean the
scanner area. If there is still a problem, call Brother or your dealer for
service.
Sometimes you may see vertical streaks/black lines on the faxes you
receive. Your MFC's primary corona wire for printing may be dirty, or the
sending party's fax scanner may be dirty. Clean your primary corona
wire. (See Cleaning the drum unit on page 12-24.) Ask the sender to
make a copy to see if the problem is with the sending machine. Try
receiving from another fax machine. If the problem continues call your
dealer for service.
You may get a fax with horizontal streaks or with missing lines. Usually
this is caused by a poor telephone connection. Ask the other party to
send the fax again.
If the received data is divided and printed on two pages or if you get an
additional blank page, make sure that auto reduction setting is turned
On. (See Printing a reduced incoming fax (Auto Reduction) on page
5-6.)
Check for a dial tone. Change Tone/Pulse setting. (See Setting Tone
or Pulse dialing mode (Not available in New Zealand) on page 4-11.)
Check all line cord connections and that the curled handset cord is not
in the EXT socket. Check the power cord connection.
Make sure the MFC is in the correct receiving mode for your setup. (See
Choosing the Receive Mode on page 5-1 and To select or change your
Receive Mode on page 5-2.) Check for a dial tone. If possible, call your
MFC to hear it answer. If there is still no answer, check the telephone
line cord connection. Connect a standard telephone handset to the
MFC's telephone socket. If there is no ringing when you call your MFC,
ask your telephone company to check the line.
Press Hook/Hold/Recall—OR—Lift the handset. If you hear no dial
tone, check telephone line cord connections at the machine and wall
socket.
Check that handset curled cord is connected to the machine's handset
socket. Test the wall socket with another single line telephone. If no dial
tone on the wall outlet, call your Telephone Company.
Try changing your resolution to Fine or S.Fine. Make a copy to check
your MFC's scanner operation. If copy quality is not good, clean the
scanner. (See Cleaning the scanner on page 12-22.)
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