After-Sales Warranty - YOKOGAWA OR8EFG User Manual

After-sales Warranty


Do not modify the product.
n
During the warranty period, for repair under warranty consult the local sales
n
representative or service office. Yokogawa will replace or repair any damaged
parts. Before consulting for repair under warranty, provide us with the model
name and serial number and a description of the problem. Any diagrams or
data explaining the problem would also be appreciated.
l If we replace the product with a new one, we won't provide you with a repair report.
l Yokogawa warrants the product for the period stated in the pre-purchase quotation
Yokogawa shall conduct defined warranty service based on its standard. When the
customer site is located outside of the service area, a fee for dispatching the maintenance
engineer will be charged to the customer.
In the following cases, customer will be charged repair fee regardless of
n
warranty period.
• Failure of components which are out of scope of warranty stated in instruction manual.
• Failure caused by usage of software, hardware or auxiliary equipment, which Yokogawa
Electric did not supply.
• Failure due to improper or insufficient maintenance by user.
• Failure due to modification, misuse or outside-of-specifications operation which Yokogawa
does not authorize.
• Failure due to power supply (voltage, frequency) being outside specifications or abnormal.
• Failure caused by any usage out of scope of recommended usage.
• Any damage from fire, earthquake, storms and floods, lightning, disturbances, riots, warfare,
radiation and other natural changes.
n Yokogawa does not warrant conformance with the specific application at the
user site. Yokogawa will not bear direct/indirect responsibility for damage due
to a specific application.
n Yokogawa Electric will not bear responsibility when the user configures the
product into systems or resells the product.
n Maintenance service and supplying repair parts will be covered for five years
after the production ends. For repair for this product, please contact the
nearest sales office described in this instruction manual.
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IM 12C07J01-01E 8th Edition : Apr. 27, 2020-00
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