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After-sales Warranty
Do not modify the product.
n
During the warranty period, for repair under warranty consult the local sales representative
n
or service office. Yokogawa will replace or repair any damaged parts. Before consulting for
repair under warranty, provide us with the model name and serial number and a description
of the problem. Any diagrams or data explaining the problem would also be appreciated.
• If we replace the product with a new one, we won't provide you with a repair report.
• Yokogawa warrants the product for the period stated in the pre-purchase quotation
Yokogawa shall conduct defined warranty service based on its standard. When the
customer site is located outside of the service area, a fee for dispatching the maintenance
engineer will be charged to the customer.
• Returned goods that have been in contact with process fluids must be decontaminated
and disinfected prior to shipment. Goods should carry a certificate to this effect, for the
health and safety of our employees. Material Safety Data sheets must be included for all
components of the process to which the sensor have been exposed.
In the following cases, customer will be charged repair fee regardless of warranty period.
n
• Failure of components which are out of scope of warranty stated in instruction manual.
• Failure caused by usage of software, hardware or auxiliary equipment, which Yokogawa
Electric did not supply.
• Failure due to improper or insufficient maintenance by user.
• Failure due to modification, misuse or outside-of-specifications operation which Yokogawa
does not authorize.
• Failure due to power supply (voltage, frequency) being outside specifications or abnormal.
• Failure caused by any usage out of scope of recommended usage.
• Any damage from fire, earthquake, storms and floods, lightning, disturbances, riots, warfare,
radiation and other natural changes.
Yokogawa does not warrant conformance with the specific application at the user site.
n
Yokogawa will not bear direct/indirect responsibility for damage due to a specific application.
n Yokogawa Electric will not bear responsibility when the user configures the product into
systems or resells the product.
n Maintenance service and supplying repair parts will be covered for five years after the
production ends. For repair for this product, please contact the nearest sales office
described in this instruction manual.
<INTRODUCTION>
IM 12B07K02-01E
4th Edition : Nov.20,2018-00
iii
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