After-Sales Warranty - YOKOGAWA SC4AJ Series User Manual

After-sales Warranty

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Do not modify the product.
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During the warranty period, for repair under warranty consult the
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local sales representative or service office. Yokogawa will replace or
repair any damaged parts. Before consulting for repair under warranty,
provide us with the model name and serial number and a description
of the problem. Any diagrams or data explaining the problem would
also be appreciated.
l If we replace the product with a new one, we won't provide you with a repair report.
l Yokogawa warrants the product for the period stated in the pre-purchase quotation
Yokogawa shall conduct defined warranty service based on its standard. When the
customer site is located outside of the service area, a fee for dispatching the maintenance
engineer will be charged to the customer.
In the following cases, customer will be charged repair fee regardless
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of warranty period.
• Failure of components which are out of scope of warranty stated in instruction manual.
• Failure caused by usage of software, hardware or auxiliary equipment, which Yokogawa
Electric did not supply.
• Failure due to improper or insufficient maintenance by user.
• Failure due to modification, misuse or outside-of-specifications operation which Yokogawa
does not authorize.
• Failure due to power supply (voltage, frequency) being outside specifications or abnormal.
• Failure caused by any usage out of scope of recommended usage.
• Any damage from fire, earthquake, storms and floods, lightning, disturbances, riots, warfare,
radiation and other natural changes.
n Yokogawa does not warrant conformance with the specific application
at the user site. Yokogawa will not bear direct/indirect responsibility
for damage due to a specific application.
n Yokogawa Electric will not bear responsibility when the user
configures the product into systems or resells the product.
Maintenance service and supplying repair parts will be covered for
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five years after the production ends. For repair for this product, please
contact the nearest sales office described in this instruction manual.
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IM 12D08F03-02E 10th Edition: Sep. 30, 2019-00
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