After-Sales Warranty - YOKOGAWA PH8ERP User Manual

After-sales Warranty

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Do not modify the product.
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During the warranty period, for repair under warranty consult the local sales
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representative or service office. Yokogawa will replace or repair any damaged
parts. Before consulting for repair under warranty, provide us with the model
name and serial number and a description of the problem. Any diagrams or
data explaining the problem would also be appreciated.
l If we replace the product with a new one, we won't provide you with a repair report.
l Yokogawa warrants the product for the period stated in the pre-purchase quotation
Yokogawa shall conduct defined warranty service based on its standard. When the
customer site is located outside of the service area, a fee for dispatching the maintenance
engineer will be charged to the customer.
In the following cases, customer will be charged repair fee regardless of
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warranty period.
• Failure of components which are out of scope of warranty stated in instruction manual.
• Failure caused by usage of software, hardware or auxiliary equipment, which Yokogawa
Electric did not supply.
• Failure due to improper or insufficient maintenance by user.
• Failure due to modification, misuse or outside-of-specifications operation which Yokogawa
does not authorize.
• Failure due to power supply (voltage, frequency) being outside specifications or abnormal.
• Failure caused by any usage out of scope of recommended usage.
• Any damage from fire, earthquake, storms and floods, lightning, disturbances, riots, warfare,
radiation and other natural changes.
Yokogawa does not warrant conformance with the specific application at the
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user site. Yokogawa will not bear direct/indirect responsibility for damage due
to a specific application.
Yokogawa Electric will not bear responsibility when the user configures the
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product into systems or resells the product.
Maintenance service and supplying repair parts will be covered for five years
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after the production ends. For repair for this product, please contact the
nearest sales office described in this instruction manual.
<INTRODUCTION>
IM 12B7K1-02E 11th Edition : Dec.14,2018-00
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