Lucent Technologies MERLIN 1030 Planning Manual page 3

Introduction
The advanced technology of the MERLIN communications system allows you to
customize the system to meet your business needs. As the system administrator, you
are responsible for selecting MERLIN system options and features that will enhance
your business operations.
This guide will help you decide what features to assign to your MERLIN system,
and to each voice terminal. We would like you to read through this guide and also
the System Configuration Forms before the Technical Customer-Support Specialist
(TC-SS) assigned to your account contacts you. Reading this guide beforehand will
enable you to have an understanding of the questions the TC-SS will ask you, and
also how you want your system to operate. Since the needs of customers vary, we
need you to supply the information contained in the System Configuration Forms to
customize your system.
This planning guide explains everything you need to know to customize your
MERLIN communications system.
Here is what you need to do:
1. Read this planning guide, which is divided into the following sections:
Decisions — This section helps you make the following systemwide
choices:
— How will people access outside lines? Will you have a square or pooled
system?
— If you decide to have a pooled system, how will people access the line
pools? Will they press a button or dial a number to get an outside line?
Getting Started — This section discusses systemwide features that will
be set by you when your system is installed. If necessary, you can change
these features at any time.
Voice Terminal Programmability — This section discusses the features
that are programmed at each voice terminal. Voice terminals can also be
programmed from the administration console. Voice terminals are
MERLIN system telephones.
Initial Feature Assignments — This section shows you the initial features
pre-assigned to voice terminal buttons.
2. After reading through this guide, remove the forms from the front pocket of
this package. Read through the "Instructions for Completing System and
Voice Terminal Configuration Forms." If you want to begin filling out the forms,
follow the directions in "Instructions for Completing System and Voice Ter-
minal Configuration Forms" to complete:
The System Configuration Form.
One Voice Terminal Configuration Form for each voice terminal in your
system (make enough copies of this form for all the voice terminals in your
system). When filling out this form make certain that you have the correct
form for your system; there are several of these forms.
3. If you have any questions, please call the Technical Customer-Support
Specialist responsible for your account. You will find his or her name on the
letter that accompanies this package.
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