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DIFFICULTY
Software Difficulties
"Unable to write to LPT1" or "LPT1
already in use" Error Message
appears.
"MFC is Busy" or
"MFC Connect
Failure" Error
Message appears.
Cannot perform '2 in 1' printing.
Cannot print when using Adobe
Illustrator.
When using ATM fonts, some
characters are missing or some
are printed in the same place.
DOS Setup Printing Difficulties
I cannot print from my application
software.
The machine prints, but it prints
incorrect information. Sometimes it
prints a couple of characters and
then ejects the page, etc.
The machine prints the part of my
document but does not print the last
page (The LCD shows REMAINED
DATA).
Paper Handling Difficulties
The machine does not load paper. The The paper cassette may be out of paper or not properly installed. If it is
LCD shows CHECK PAPER or
PRINTER JAM
The machine does not load paper from
the manual feed slot.
How can I clear paper jams?
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E
SUGGESTIONS
1.
Make sure the MFC is on (plugged into the AC outlet) and that
it is connected directly to the computer using the bundled
IEEE-1284 bi-directional parallel cable. The cable must not go
through another peripheral device (such as a Zip Drive,
External CD-ROM Drive, or Switch box).
2.
Make sure the MFC is not displaying an error message on the
LCD Display.
3.
Make sure no other device drivers, which also communicate
through the parallel port, are running automatically when you
boot up the computer (such as, drivers for Zip Drives, External
CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=
command lines in the win.ini file or the Statup Group)
4.
Check with you computer manufacturer to confirm that the
computer's parallel port settings in the BIOS are set to support a
bi-directional machine; i.e. (Parallel Port Mode – ECP)
Check if the paper size setting in the application and in the printer driver
are the same.
Try to reduce the printing resolution.
If you are using Windows
menu. Open'Brother MFC-9870' properties. Click 'Spool Setting' on the
characters 'Details' tab. Select 'RAW' from 'Spool Data Format'.
Check that the DOS application software interface settings match those
of your printer: for example, if you are using a parallel printer cable, you
would probably set your DOS software printer port to LPT1. Check for
an error message on the LCD.
This is an indication that your application printer emulation setting and
the machine's printer emulation do not match. Check your application
software to make sure you selected the correct printer driver.
This is comon problem first with database software and part of
spreadsheet software when they are not correctly set up. The data has
been sent to the printer but the printer did not receive the Page Eject
command. Press FF/Cont to eject the page. Then ask your software
supplier how to add a Page Eject (or Form Feed) command to the end of
your print job.
empty, load a new stack of paper into the cassette. If there is paper in
the paper cassette, make sure it is straight. If the paper is curled, you
should straighten it. Sometimes it is helpful to remove the paper, turn
the stack over and put it back into the paper cassette. Reduce the
amount of paper in the paper cassette, then try again. Check the manual
feed mode is not selected in the printer driver .
Reinsert the paper firmly, one sheet at a time.
Make sure that manual feed mode is selected in the printer driver.
See "Printer Jams".
®
95/98, select 'Printer Settings' from the 'Start'
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