Brother FAX 750 Owner's Manual

Brother FAX 750 Owner's Manual

Brother fax machine user's guide fax 750, fax 770, fax 870mc, mfc 970mc
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Summary of Contents for Brother FAX 750

  • Page 1: Fax 750 Fax

    FAX 750 FAX 770 FAX 870MC MFC 970MC ®...
  • Page 2 Year 2000 Compliant Brother is addressing the Year 2000 related issues for all Brother fax machines and multi-function centers. Our focus is to ensure that our bundled third party software will continue to properly process date/time data after January 1, 2000.
  • Page 3: Table Of Contents

    Test Sheet Procedures (for USA only) About Fax Machines Fax Tones and Handshake ... 2 ECM (Error Correction Mode) ... 3 Control Panel Overview FAX 750 and FAX 770 ... 4 FAX 870MC and MFC 970MC ... 5 Installation Caution ... 7 Packing List Choosing a Location ...
  • Page 4 T A B L E O F C O N T E N T S On-Screen User-Friendly Programming Programming Function Mode ... 21 Alternating Displays ... 22 Function Selection Table... 22 Initial Setup Getting Started Setting Dialing Mode (Tone/Pulse) ... 27 Setting Date and Time ...
  • Page 5 Distinctive Ringing ... 43 Registering the Distinctive Ringing Pattern ... 44 Caller ID ... 44 Viewing Caller ID List ... 45 Clearing a Caller ID Stored in Memory (For FAX 870MC and MFC 970MC Only) ... 45 Printing Caller ID List ... 46 Call Waiting Caller ID ...
  • Page 6 T A B L E O F C O N T E N T S Telephone Making Voice Calls ( Voice ) Operation Manual Dialing ... 67 One Touch Dialing ... 68 Speed Dialing ... 68 Hold ... 68 Pause ... 69 Tone/Pulse ...
  • Page 7 To erase messages all at once ... 84 Setting Maximum Time for Incoming Messages ... 84 Setting Toll Saver ... 85 ICM Recording Monitor ... 85 Recording a Memo... 85 Recording a Conversation ... 86 Fax Forwarding/Paging ... 86 Programming a Fax Forwarding Number... 86 Programming Paging Number ...
  • Page 8 These notices are in effect on models sold and used in the United States only ... 105 Troubleshooting Troubleshooting and Maintenance Fax-Back System ... 113 Brother on the World Wide Web ... 113 Brother Bulletin Board... 114 Error Messages ... 114 If You Are Having Difficulty with Your FAX/MFC ... 118 Packing and Shipping the FAX/MFC Regular Maintenance Cleaning the Scanner ...
  • Page 9 Product Support ... 127 Brother Web Link ... 127 Installing the Multi-Function Link Software Overview of Basic Steps ... 128 Accessing the Software Installation Window ... 128 Installing the Brother Software ... 128 Viewing On-Line Documentation Introduction Using the Multi-Function...
  • Page 10 T A B L E O F C O N T E N T S Glossary Index Brother Numbers Fax-Back System ... 153 Brother on the World Wide Web ... 153 Brother Bulletin Board... 153 For Customer Service ... 153 Ordering Accessories and Supplies ... 145 ...
  • Page 11: Using This Manual

    Introduction Using This Manual Thank you for purchasing a Brother fax machine (FAX) or multifunction center (MFC). This FAX/MFC has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your FAX/MFC to its fullest potential by taking a few minutes to read this manual.
  • Page 12: Test Sheet Procedures (For Usa Only)

    Test Sheet Procedures (for USA only) After programming your Station ID, please fill out the TEST SHEET Setting included with your FAX/MFC and fax it to Brother’s Automated Fax Station ID Response System as your first transmission. This will verify that your p.
  • Page 13: Ecm (Error Correction Mode)

    I N T R O D U C T I O N When your FAX/MFC answers in FAX/TEL Mode, the FAX/MFC listens for CNG tones and then responds with receiving tones. The fax “handshake” is the time in which the sending machine’s CNG tones and the receiving machines “chirps”...
  • Page 14: Control Panel Overview

    C H A P T E R O N E Control Panel Overview FAX 750 and FAX 770 Hook Lets you dial telephone and fax numbers without lifting the handset. Hold Lets you put calls on hold. Redial / Pause Re-dials the last number called.
  • Page 15: Fax 870Mc And Mfc 970Mc

    FAX 870MC and MFC 970MC Microphone Dial Pad Picks up your voice Dials phone and fax when you speak to numbers, and can be another party using used as a keyboard speakerphone. for entering information into the Hold MFC. Lets you put calls on hold.
  • Page 16 C H A P T E R O N E...
  • Page 17: Installation

    C H A P T E R T W O Installation Caution Never install telephone wiring during a lightning storm. We recommend that this product be used with a surge protection device to protect the product against lightning storms. Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location.
  • Page 18: Packing List

    **... For FAX 770, FAX 870MC and MFC 970MC only NOTICE: If an item is missing, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada). See Ordering Accessories and Supplies on page 154 for the correct item numbers.
  • Page 19: Choosing A Location

    Choosing a Location Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the FAX/MFC near a telephone jack and a standard, grounded power outlet. Avoid placing your machine in a high-traffic area. Do not place near heaters, air conditioners, water, chemicals or refrigerators.
  • Page 20: Attach The Paper Wire Extension And Paper Support

    C H A P T E R T W O Attach the paper wire extension and paper support Attach the paper wire extension. Insert the paper support into the openings as shown and then pull it out until you feel it click into place. Paper Wire Extension Paper...
  • Page 21: Install The Printing Cartridge

    Install the printing cartridge Open the front cover. Front Cover Open the top cover, pressing the blue levers on both sides of the top cover. Blue Lever Remove the plastic stopper from the printing cartridge. Stopper I N S T A L L A T I O N Top Cover...
  • Page 22 C H A P T E R T W O Turn the black spool on the right clockwise to tighten the ribbon as shown. Install the printing cartridge by inserting the indented placing the cartridge into its four holders. Press down on both sides of the top cover to close it securely. Close the front cover.
  • Page 23: Load The Paper

    Load the paper The paper cassette can hold about 100 sheets of 20-lb. paper. Open the paper cover. Place up to 100 sheets of paper in the paper holder. Do not allow the level of paper to pass maximum paper line on the paper guides. Close the paper cover.
  • Page 24: Connect The Power Cord

    FAX/MFC on any of the other numbers; when the other lines are busy and a second fax call is received, the fax call is transferred to a line that does not have a fax machine. Your FAX/MFC will work best on a dedicated line.
  • Page 25: Two-Line Phone System

    Two-Line Phone System A two-line phone system is nothing more than two separate phone numbers on the same wall outlet. The two phone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your FAX/MFC must be plugged into an RJ11 jack.
  • Page 26: Installing Fax/Mfc, External Two-Line Tad, And Two-Line Telephone

    Place the two-line TAD and the two-line telephone next to your FAX/MFC. Plug one end of the telephone line cord for your fax machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the left side of the FAX/MFC.
  • Page 27: Multi-Line Connections (Pbx)

    Triplex Adapter Two Line External TAD You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the FAX/MFC’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter.
  • Page 28: If You Are Installing The Fax/Mfc To Work With A Pbx

    C H A P T E R T W O As with all fax units, this machine must be connected to a two wire system. If your line has more than two wires, proper connection of the FAX/MFC cannot be made. If you are installing the FAX/MFC to work with a PBX: It is not guaranteed that the unit will operate correctly under all circum- stances with a PBX.
  • Page 29: Connections

    Function (For FAX 870MC and MFC 970MC only). Set the Answer Mode to TAD:ANSWER MACH. (For FAX 750 and FAX 770 only.) On the FAX 870MC and MFC 970MC, set the Answer Mode to MC:MSG CTR. I N S T A L L A T I O N...
  • Page 30: Outgoing Message (Ogm)

    C H A P T E R T W O Outgoing Message (OGM) Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception. Record 5 seconds of silence at the beginning of your message. (This allows your FAX/MFC time to listen for the fax CNG tones of automatic transmissions before they stop.) Limit your speaking to 20 seconds.
  • Page 31: On-Screen

    C H A P T E R T H R E E On-Screen Programming User-Friendly Programming We have designed your fax machine with on-screen programming and a Using This Help key. User-friendly programming helps you take full advantage of all Manual p. 1 the functions your FAX/MFC has to offer.
  • Page 32: Alternating Displays

    C H A P T E R T H R E E Alternating Displays When you see alternating displays, the LCD sometimes alternates between the currently selected option, and a help message giving brief instructions about how to proceed. The display you’ll probably see most often is shown below, showing you, when you place a document in the feeder, that you can dial a number and send a fax, or you can make a copy.
  • Page 33 Reduces size of image. 6. PAPER Selects size of paper for fax receiving. LETTER 7. POLLING RX Sets up your FAX/MFC to poll another fax machine. 8. MF LINK Fax Receive Only/PC Primary/PC PC Primary Receive Only. 3. SETUP SEND...
  • Page 34 C H A P T E R T H R E E 6. SET AUTO DIAL Function 1. ONE-TOUCH DIAL 2. SPEED-DIAL 3. SETUP GROUPS 7. PRINT REPORTS Function 1. XMIT REPORT 2. ACT.REPORT 3. ALL DIAL 4. TEL. INDEX 5.
  • Page 35 Description 1. DISTINCTIVE Use with phone company distinctive OFF ringing service to register the ring pattern with fax machine. 2. CALLER ID View or print a list of the last 30 Caller IDs stored in memory. Factory Set More Info p.
  • Page 36 C H A P T E R T H R E E...
  • Page 37: Initial Setup Getting Started

    C H A P T E R F O U R Initial Setup Getting Started Setting Dialing Mode (Tone/Pulse) Your FAX/MFC comes set to accommodate tone (multi-frequency) dialing service. If you have pulse (rotary) dialing service, you need to change the dialing mode.
  • Page 38: Setting Station Id

    C H A P T E R F O U R Enter two digits for the month (for example, enter 09 for September, or 10 for October). The screen displays your entry. Press Enter two digits for the day (for example, 06). The screen displays your entry.
  • Page 39: Entering Text

    Entering Text When you are setting certain functions, such as the Station ID, you may need to enter text into the FAX/MFC. Most keys on the dial pad have three or four letters printed above them. The keys for 0, # and printed letters because they are used for special characters.
  • Page 40: Setting Beeper Volume

    The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or...
  • Page 41: Setting The Handset Volume

    Setting the Handset Volume You can adjust the handset volume any time you are talking on the telephone. There are two handset volume levels, LOW and HIGH. The default setting is LOW. Press to adjust the volume level. The display shows the setting you are choosing.
  • Page 42: Memory Storage

    C H A P T E R F O U R Memory Storage In the event of a power failure, all settings in the INITIAL SETUP, SETUP RECEIVE, SET AUTO DIAL, REMOTE FAX OPT, SETUP MSG CTR and MSG CTR PRO plus the COVERPG SETUP and COVERPAGE MSG (from SETUP SEND) functions are stored permanently.
  • Page 43: Setup

    F/T Ring Time features (on the following pages). If you have extension phones on the same line as the FAX/MFC, set Ring Delay to 4. TAD (For FAX 750 and FAX 770 only)—This is the only setting in which you can use an external answering machine. Your telephone answering device is connected to your FAX, and answers every call.
  • Page 44: To Select Or Change Your Answer Mode

    To select or change your Answer Mode Press The options on the FAX 750 and FAX 770 are: The options on the FAX 870MC and MFC 970MC are: Or, if Message Center Mode is ON, it overrides your Answer Mode...
  • Page 45: Setting Ring Delay

    Even if the caller hangs up during the double ringing, the FAX/MFC continues for the set time. . If you have a FAX 750 or FAX 770, go to Step 4. to select Ring Delay. to select how many times the line rings before the when the screen displays your selection.
  • Page 46: Record Fax/Tel Outgoing Announcement (F/T Ogm) (For Fax 870Mc And Mfc 970Mc Only)

    C H A P T E R F I V E Record FAX/TEL Outgoing Announcement (F/T OGM) (For FAX 870MC and MFC 970MC Only) This is the announcement played by your FAX/MFC (not an external TAD) when someone calls and your machine is set to FAX/TEL mode. Although callers hear your announcement, they cannot leave a message.
  • Page 47: Printing A Reduced Incoming Document

    Printing a Reduced Incoming Document You can always reduce the size of an incoming fax to a fixed percentage, regardless of the size of the paper (up to legal) in your FAX/MFC. If you choose AUTO, your machine chooses the level of reduction for you. Press .
  • Page 48: Setting Paper Size

    C H A P T E R F I V E Setting Paper Size You can use three sizes of paper for printing your faxes — letter, legal and A4. When you change the kind of paper you have loaded in the FAX/MFC, you will need to change the setting for paper size, so your machine will know how to fit the incoming fax on the page.
  • Page 49: Advanced Receiving Operations

    Advanced Receiving Operations Operation from Extension Telephone See Easy If you answer a fax call on an extension phone or on an external phone in Receive the EXT. jack, you can make your FAX/MFC take over by using the Fax p.
  • Page 50: To Change Remote Codes

    All parties involved in polling need to set up their fax machines to accom- modate polling. When someone polls your machine to receive a fax, they pay for the call; if you poll someone’s fax machine to receive a fax, you pay for the call.
  • Page 51: Setting Up Polling Receive

    Setting Up Polling Receive Polling Receive is when you call another fax machine to receive a fax from it. Press Function The screen displays POLLING RX:OFF? SELECT < - - > & SET Press to choose ON. Press . The screen prompts you to enter the fax number you want to...
  • Page 52: Setting Up Sequential Polling Receive

    C H A P T E R F I V E Setting Up Sequential Polling Receive Your FAX/MFC can request documents from several fax units in a single operation. Afterward, a Sequential Polling Report will be printed. Press The screen displays: Press Press polled.
  • Page 53: Setting Multi-Function Link Mode (For Mfc 970Mc Only)

    Multi-Function (For MFC 970MC Only) Link (option) for FAX 750, If you connect your FAX/MFC to your PC, you can receive faxes into your FAX 770 and PC. See chapter 15 to set up for Multi-Function Link (for MFC 970MC FAX 870MC only).
  • Page 54: Registering The Distinctive Ringing Pattern

    C H A P T E R F I V E Registering the Distinctive Ringing Pattern Disconnect the FAX/MFC from any TAD or telephone company voice mail. Set the FAX/MFC to MANUAL mode. Press feature. Press Press Press (You will hear each pattern as you scroll through the four patterns.) Be sure to choose the pattern assigned by the Telephone Company.
  • Page 55: Viewing Caller Id List

    You will see the first 16 characters of the number or name. Printing Caller OUT-OF-AREA display means call originates outside your Caller ID ID List, service area. p. 46 PRIVATE CALL display means the caller has intentionally blocked transmission of information. CALL PICKUP display remains on screen when no Caller ID information was transmitted.
  • Page 56: Printing Caller Id List

    C H A P T E R F I V E Printing Caller ID List Press Press Press Press Call Waiting Caller ID The Call Waiting Caller ID feature lets you use the Call Waiting Caller ID service offered by many local telephone companies. This feature displays the telephone number (or name, if available) of Call Waiting callers on your FAX/MFC’s screen.
  • Page 57: Copy Functions

    Copy Functions Your FAX/MFC cannot scan anything closer than one-eighth inch from the edge of the paper. The default resolution for a single copy is Super Fine. Set the resolution to PHOTO for photographs. Place document face down in the feeder. Press copying begins in about 5 seconds.) To cancel, press...
  • Page 58 C H A P T E R F I V E Insert the document face down in the feeder. Press Press Enter the number (1–99) of copies you want. For example, press nine copies. Press Enlarge/Reduce to choose a reduction ratio setting. —OR—...
  • Page 59: Setup

    Before You Begin Documents must be between 5.8 and 8.5 inches wide, and 5.9 and 23.7 inches long. Your fax machine can only scan an image 8.2 inches wide, regardless of how wide the paper is. Make sure you insert documents face down, top edge first.
  • Page 60: Manual Transmission

    C H A P T E R S I X Press Resolution p. 55 document you’re sending. DO NOT use curled, wrinkled, folded or ripped paper, or paper with staples, paper clips, paste or tape attached. DO NOT use cardboard, newspaper or fabric.
  • Page 61: Basic Sending Operations

    Basic Sending Operations Composing Electronic Cover Page The cover page is generated at the receiving party’s machine. Your cover One Touch Dialing page includes the name stored in the One Touch or Speed Dial memory. If and Speed Dialing you’re dialing manually, the name is left blank. p.
  • Page 62: Always Send Cover Page

    C H A P T E R S I X Press Press Enter two digits to indicate the number of pages your are sending. (Enter mistake, press Press Press the Setup Send menu—OR—Press settings, and go to Step 11. Enter the fax number you’re calling. Press Always Send Cover Page Make sure Station ID is set up (p.
  • Page 63: Using A Printed Cover Page

    If you selected ON, you must select a comment. Use possible selections. (You can select your custom comment.) 1.COMMENT OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL 5.(USER DEFINED) 6.(USER DEFINED) Press when the screen displays your selection. The screen displays: ACCEPTED OTHER SETTINGS? 1.YES 2.NO Press if you want to select additional settings.
  • Page 64: Cover Page Message

    C H A P T E R S I X Cover Page Message You can set up two custom comments. Composing Your Own Comments Press Press Use the dial pad to enter your customized comment (up to 27 Entering Text characters).
  • Page 65: Resolution

    Resolution When you have a document in the feeder, you can use the Multiple Press Resolution Resolution Standard—suitable for most typed documents. Transmission p. 59 Fine—good for small print; transmits a little slower than standard resolution. Super Fine—good for small print or artwork; transmits slower than fine resolution.
  • Page 66: Quick Scan Fax Transmission

    You can send a fax and let the other party know that you want to have a conversation after the fax transmission is complete. The other fax machine will ring as if it were receiving a telephone call; if the other party picks up the handset, your FAX/MFC will ring.
  • Page 67: Print Sample Call Back Message

    Press when the screen displays your selection. The screen displays ACCEPTED OTHER SETTINGS? 1.YES 2.NO Press if you want to select additional settings. The display returns to the Setup Send menu—OR—Press settings, and go to Step 8. The screen prompts you to enter the fax number you want to call.
  • Page 68: Broadcasting

    C H A P T E R S I X Press Press the Setup Send menu—OR—Press settings and go to Step 7. The screen prompts you to enter the fax number. Enter the fax number. Press send the fax. Broadcasting Using the numbers you have stored in Groups, One Touch and Speed Dial Setting Up memory, you can “broadcast”...
  • Page 69: Next-Fax Reservation

    Next-Fax Reservation Even if your FAX/MFC is receiving another fax, you can set your machine to send your fax next. This way, you don’t have to wait for it to finish sending or receiving the other fax. You can dial this fax call manually, or by using Redial, One Touch, Speed Dial, or Chain dialing.
  • Page 70: Setting Up For Polling Transmit

    C H A P T E R S I X Setting Up for Polling Transmit Polling Transmit is when you set up your FAX/MFC to wait with a document so another fax machine can retrieve it. Place document to be retrieved in the feeder. Press...
  • Page 71: Interrupting Delayed Fax And Polling Transmit Jobs

    Interrupting Delayed Fax and Polling Transmit Jobs You can send a fax or make a copy now, even if you have the FAX/MFC set to send a fax later, or if you have it set to be polled. However, you cannot use automatic redial or the function mode.
  • Page 72 C H A P T E R S I X...
  • Page 73: Setup Auto Dial Numbers

    29 to help you enter letters—OR—Go to Step 6 to store the number without a name. is pre-programmed for Brother Fax-Back System, USA only. You as you’re entering digits. Pressing . The screen prompts you to enter a name for this number.
  • Page 74: Storing Speed Dial Numbers

    When you dial an AUTO DIAL number, the screen displays the name you’ve stored, or, if you haven’t stored a name, the number you’ve stored. If you need to store a pause longer than 3.5 seconds, please call Brother Customer Service at 1-800-284-4329 (USA), or 1-800-853-6660 (from within Canada).
  • Page 75: Changing One Touch And Speed Dial Numbers

    S E T U P A U T O D I A L N U M B E R S Press . The screen displays your entry, then prompts you to enter the number you’re storing. #05: ENTER & SET Enter the number (up to 20 digits).
  • Page 76: Setting Up Groups For Broadcasting

    C H A P T E R S E V E N Setting Up Groups for Broadcasting Groups allow you to send the same fax message to many fax numbers by Storing pressing only one One Touch key (Broadcasting). First, you’ll need to One Touch Dial store each fax number as a One Touch or Speed Dial number.
  • Page 77: Telephone

    C H A P T E R E I G H T Telephone ( Voice ) Operation Making Voice Calls You can use your FAX/MFC to make voice telephone calls, by dialing manually, or by using Tel-index, One Touch or Speed Dial memory. You can use the handset, or, if you have the FAX 870MC or MFC 970MC, you can use the Speakerphone to make and receive calls.
  • Page 78: One Touch Dialing

    Hook Hook to dial the call, pick up the handset when the other Start after pressing the One Touch key. If you when the receiving fax machine answers Start Hook Speed Dial Hook to dial the call, pick up the handset when the other party after entering the Speed Dial number.
  • Page 79: Pause

    Pause Press Redial/Pause Tone/Pulse If you have pulse dialing service, but need to send tone signals (for telephone banking, for example), follow the directions below. If you have touch tone service, you do not need this feature to send tone signals. Lift the handset.
  • Page 80 C H A P T E R E I G H T...
  • Page 81: Remote Fax

    Fax Storage Programming a Fax Forwarding Number p. 73 When Fax Forwarding is set to ON, your FAX stores the received fax in memory, then dials the fax machine phone number you’ve programmed, and forwards the fax message. Press Press Press machine where faxes will be forwarded.
  • Page 82: Programming Paging Number

    C H A P T E R N I N E Programming Paging Number When Paging is selected, your FAX dials the pager number you’ve programmed, and dials your Personal Identification Number (PIN) when connected, to activate your pager and let you know you have a fax message in the memory.
  • Page 83: Setting Fax Storage

    R E M O T E F A X O P T I O N S ( F O R F A X 7 7 0 O N L Y ) Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location, using Fax Forwarding, Paging, or Remote Retrieval functions.
  • Page 84: Remote Retrieval

    C H A P T E R N I N E Remote Retrieval You can call your FAX from any touch tone phone (or remote Group 3 fax machine) and use a Remote Access Code and other button presses to retrieve fax messages.
  • Page 85: Retrieve A Fax

    R E M O T E F A X O P T I O N S ( F O R F A X 7 7 0 O N L Y ) Program Fax Forward Number—Press List (see page 76). Turn Fax Storage ON—Press Turn Fax Storage OFF—Press Retrieve a Fax Press...
  • Page 86: Retrieving Memory Status List

    C H A P T E R N I N E Retrieving Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. Dial your fax number. When you hear the beep, immediately enter your Remote Access Code...
  • Page 87: Changing Fax Forwarding Number

    To retrieve the Memory Status List, when you hear two short beeps, use the dial pad to press Use the dial pad to enter the number of the remote fax machine (up to 20 digits), and then press After you hear your FAX beep, hang up and wait.
  • Page 88 C H A P T E R N I N E...
  • Page 89: Message Center

    C H A P T E R T E N Message Center (For FAX 870MC and MFC 970MC Only) Message Center Mode Message Center Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax memory.
  • Page 90: Setting Up Message Center

    C H A P T E R T E N 4. FAX:OFF VOICE:ON 5. FAX:OFF VOICE:EXT 6. FAX:OFF VOICE:OFF Setting Up Message Center You must set up Message Center in the following order: See below Turn Message Storage ON. See p. 81 Record Message Center Outgoing Message (MSG CTR OGM).
  • Page 91: Recording Message Center Outgoing Message

    M E S S A G E C E N T E R ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Recording Message Center Outgoing Message Recording the Message Center Outgoing Message (MSG CTR OGM) is the second step you need to follow before you can turn on the Message Center.
  • Page 92: Activating Message Center Mode

    C H A P T E R T E N Activating Message Center Mode See Setting Press and hold Up Message Center p. 80 Message Indicator The Message light flashes when you have voice messages and/or faxes waiting for your review. Once you listen to the message or print the fax, the light stops flashing.
  • Page 93: Printing A Fax Message

    M E S S A G E C E N T E R ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Printing a Fax Message Once you print a new fax message stored in memory, it is erased from the memory automatically.
  • Page 94: To Erase Voice Messages Individually

    C H A P T E R T E N To erase voice messages individually Press playback. Each message is preceded by one long beep, and followed by two short beeps. To erase a specific message, press beeps, or while the message is playing. The screen prompts Press Press To erase messages all at once...
  • Page 95: Setting Toll Saver

    M E S S A G E C E N T E R ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Setting Toll Saver When you set the toll saver feature, the FAX/MFC answers after four rings Setting...
  • Page 96: Recording A Conversation

    Message Center memory. When Fax Forwarding is set to ON, your FAX/MFC dials the fax machine phone number you’ve programmed, and forwards any faxes you’ve received.
  • Page 97: Programming Paging Number

    M E S S A G E C E N T E R ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Programming Paging Number You cannot change a Paging number or PIN remotely.
  • Page 98: Remote Retrieval

    Chapter 9 for your remote fax options.) You can call your FAX/MFC from any touch tone phone (or remote Group 3 fax machine) and use a Remote Access Code and other button presses to retrieve voice (and fax) messages. You can also program and change some settings for your Message Center.
  • Page 99: Remote Control Commands

    Fax Forwarding number you registered is correct in the List. Retrieve Fax 1 Memory Status List Enter the number of a remote fax machine to receive a report or stored fax messages. (See page 89.) 2 Retrieve all faxes 3 Erase fax in the...
  • Page 100: Retrieving Fax Messages

    C H A P T E R T E N Retrieving Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. Dial your FAX/MFC number. When you hear the beep, immediately enter your Remote Access Code...
  • Page 101: Changing Fax Forwarding Number

    To retrieve the Memory Status List, when you hear two short beeps, use the dial pad to press Use the dial pad to enter the number of the remote fax machine (up to 20 digits), and then press After you hear your FAX/MFC beep, hang up and wait.
  • Page 102 C H A P T E R T E N...
  • Page 103 C H A P T E R E L E V E N Message Center Pro (For FAX 870MC and MFC 970MC Only) Message Center Pro Message Center Pro works as an additional enhancement of Message Center and provides you with Personal Mailbox and Voice-on-Demand. Up to five Personal Mailboxes are available.
  • Page 104: Setting Up Message Center Pro

    C H A P T E R E L E V E N Setting Up Message Center Pro You must set up Message Center Pro in the following order: However, if you are using only Voice Information, follow Steps 1, 3, 5, 6 and 7. If you are using only Personal Mailbox, follow Steps 2, 4, 5, 6 and 7.
  • Page 105: Voice

    M E S S A G E C E N T E R P R O ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Voice The Voice-on-Demand feature allows you to store voice messages into the Recording,...
  • Page 106: Erasing Voice Information In Memory Box

    Callers can enter a confidential fax or voice message into one of five Playing and personal mailboxes. Each mailbox is accessed by a pre-determined Erasing password, to help protect the privacy of multiple fax machine users. The Personal same password is necessary to retrieve these messages remotely. Mailbox OGMs is included in this section.
  • Page 107: Playing Personal Mailbox Messages

    M E S S A G E C E N T E R P R O ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Playing Personal Mailbox Messages The screen displays whether it has received any messages.
  • Page 108: To Erase All Messages

    C H A P T E R E L E V E N To erase all messages Press Within two seconds, press one of the One Touch keys for the selected mailbox. Mailboxes 01 to 05 are assigned to One Touch keys 1 to 5 respec- tively.
  • Page 109: Recording Second Level Ogm

    M E S S A G E C E N T E R P R O ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Recording Second Level OGM Recording, After callers have pressed...
  • Page 110: Recording First Level Ogm

    C H A P T E R E L E V E N Recording First Level OGM This is the announcement all callers will hear. In this announcement, you Recording, Playing and need to tell callers how to select the option for Personal Mailbox (press Erasing First Level OGMs is should also tell callers that after the beep they can leave a voice message, or...
  • Page 111: Turning On Message Center Pro

    M E S S A G E C E N T E R P R O ( F O R F A X 8 7 0 M C A N D M F C 9 7 0 M C O N L Y ) Turning On Message Center Pro This is the final step to turn on Message Center Pro.
  • Page 112 C H A P T E R E L E V E N...
  • Page 113: User Settings

    C H A P T E R T W E L V E Printing Reports FAX/MFC Settings and Activity You can print the following lists and reports: 1.XMIT REPORT 2.ACT.REPORT 3.ALL DIAL 4.TEL.INDEX 5.USER SETTINGS 6.MEMORY STATUS Choose if Transmission Verification Report is printed after all faxes sent.
  • Page 114: To Print A Report

    C H A P T E R T W E L V E To Print a Report Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission, and if the transmission was successful.
  • Page 115: Important Information Standard Telephone And Fcc Notices

    C H A P T E R T H I R T E E N Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. This equipment is hearing aid compatible. When programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the...
  • Page 116: International Energy Star Compliance Statement

    If you are not able to solve a problem with your FAX/MFC, contact Brother at International Energy Star Compliance Statement...
  • Page 117: Industry Canada Compliance Statement (For Canada Only)

    I M P O R T A N T I N F O R M A T I O N Industry Canada Compliance Statement (For Canada Only) This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur la matériel brouilleur du Canada.
  • Page 118 This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
  • Page 119: Important Safety Instructions

    I M P O R T A N T I N F O R M A T I O N Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
  • Page 120 USA: From within Canada: From within Montreal: Unplug this product from the wall outlet and refer servicing to a Brother Authorized Service Center under the following conditions: When the power cord is damaged or frayed. If liquid has been spilled into the product.
  • Page 121: Notice – Disclaimer Of Warranties

    (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 122: Trademarks

    C H A P T E R T H I R T E E N Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. IBM, IBM PC, MWAVE and IBM Aptiva are registered trademarks of International Business Machines Corporation.
  • Page 123: Fax-Back System

    Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
  • Page 124: Brother Bulletin Board

    The list below explains the most common error messages. If you need additional help, call the Brother Fax-Back System at The FAX/MFC is out of paper, or the paper is not properly loaded, or the paper is jammed in the FAX/MFC.
  • Page 125 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Open the front cover. Then open the top cover by pressing the blue levers on both sides of the top cover.
  • Page 126: Document Jam

    A poor quality phone line resulted in a communications error. Try the call again. You have requested a polling call from another party, but the other fax machine is not in Poll Waiting mode. The other party has disconnected during a fax. Try calling the other party.
  • Page 127 Try cleaning the white tape and the glass strip under the tape. During cleaning, we recommend you unplug the power cord. See “Regular Maintenance” on p. 92. If you still get a scanner error, contact Brother Customer Service at USA: From within Canada:...
  • Page 128: If You Are Having Difficulty With Your Fax/Mfc

    If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).
  • Page 129: Sending Faxes

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE (see “Resolution” p.
  • Page 130: Transmission Verification Report Prints "Result: Ng

    Caller ID (or other custom feature) signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 131: Packing And Shipping The Fax/Mfc

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Packing and Shipping the FAX/MFC Whenever you transport the FAX/MFC, use the packing materials that came with your FAX/MFC.
  • Page 132: Regular Maintenance

    C H A P T E R F O U R T E E N * For MFC 970MC only Regular Maintenance Cleaning the Scanner Before cleaning, unplug the power cord for safety. Clean the white tape and the glass strip under the tape with isopropyl alcohol on a lint-free cloth. Be careful not to bend the spring plate or drop anything into the FAX/MFC.
  • Page 133: Cleaning The Print Head

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Cleaning the Print Head Before cleaning, unplug the power cord for safety. To clean the FAX/MFC print head, wipe the metal part and plastic part with a lint-free cloth that is dry or lightly moistened with isopropyl alcohol.
  • Page 134 C H A P T E R F O U R T E E N...
  • Page 135: Package Contents

    This chapter takes you through each step of the installation process. Read it carefully to ensure a problem-free installation. Package Contents Before you begin the Multi-Function Link installation, please check the contents of your package: Brother CD-ROM Multi-Function Link Cable and PC I/F Box Warranty, Upgrade and Licensing Materials...
  • Page 136: Pc Configuration Requirements

    Connect the RJ-8 connector of the Multi-Function Link Cable to the back of your Brother MFC in the jack labeled PC I/F. Connect the 25-pin male RS-232 connector of the Multi-Function Link Cable to your PC in the available female serial communications port.
  • Page 137: Available Options

    This is a page of all Brother support numbers. Brother Web Link Brother WEB Link visits the Internet Brother Home Page on the World Wide Web. You can find more information about Brother products, from product specifications sheets to Frequently Asked Questions (FAQ’s). You must have service with an Internet service provider.
  • Page 138: Overview Of Basic Steps

    If you are using Windows If you are using Windows Installing the Brother Software Insert the Brother CD-ROM into your CD-ROM drive and access the Installation Window. Enter the command for your version of Windows Select the option “Install Multi-Function Link Software”.
  • Page 139 S E T T I N G U P T H E M F C 9 7 0 M C A N D C O M P U T E R T O W O R K T O G E T H E R Viewing On-Line Documentation Make sure you have installed the Acrobat Reader software.
  • Page 140 C H A P T E R F I F T E E N...
  • Page 141: Introduction

    Link Software (For MFC 970MC Only) Introduction This chapter outlines the basics of the Brother software, so you can get started using the Multi-Function Link software. Detailed installation and setup instructions are in the On-Line Documentation section of the Brother CD-ROM that is included with your MFC.
  • Page 142: Running The Brother Software

    C H A P T E R S I X T E E N Running the Brother Software The software included with your MFC consists of two parts, the Multi- Function Link and Visioneer PaperPort LE for Brother.
  • Page 143: Multi-Function Link

    It also contains an electronic Phone Book program and a Log Manager that maintains a record of all PC fax transactions. The Main Menu can be accessed through the Brother Multi- Function Link program group. Visioneer PaperPort LE Visioneer PaperPort LE for Brother is a document management application.
  • Page 144: Sending A Quick Fax

    C H A P T E R S I X T E E N Sending a Fax from Your PC Sending a Quick Fax A QuickFax is a cover page only fax with a message. This option is very useful when you want to fax a quick, short message from your PC. From the Main Menu, select the QuickFax button QuickFax from the Start pull-down menu.
  • Page 145: Sending A Fax From The Main Menu

    U S I N G T H E M U L T I - F U N C T I O N L I N K S O F T W A R E ( F O R M F C 9 7 0 M C O N L Y ) Sending a Fax from the Main Menu You can send a fax from the Main Menu and attach multiple files.
  • Page 146: Application

    You can send a fax directly from any Windows following steps: Create the document in a Windows Select Brother MFL Fax as your printer. Select the Print command to begin the fax transmission. The Fax Sending dialog box will appear : Enter the name and fax number of the recipient or select the Open Phone Book...
  • Page 147: Checklist For The Mfc

    U S I N G T H E M U L T I - F U N C T I O N L I N K S O F T W A R E ( F O R M F C 9 7 0 M C O N L Y ) Receiving Faxes into the PC To receive faxes into your PC through the MFC, you must first connect your Using the...
  • Page 148: Viewing Received Faxes

    This means that not only can you scan images directly into the PaperPort viewer that Brother included with your MFC, but you can also scan images directly into hundreds of other software applications that support TWAIN scanning.
  • Page 149: Resolution

    U S I N G T H E M U L T I - F U N C T I O N L I N K S O F T W A R E ( F O R M F C 9 7 0 M C O N L Y ) To choose the Brother Multi-Function Link as your scanner driver, select it under the “Select scanner”...
  • Page 150: Contrast

    C H A P T E R S I X T E E N Contrast To have the scanner adjust the contrast automatically, choose Auto. If your original is too light, set the contrast to Light. If the original is too dark, set the contrast to dark.
  • Page 151: Fax 750, Fax

    FAX 750, FAX 770 and FAX 870MC If you have a FAX 750, FAX 770 or FAX 870MC, you can purchase the optional Multi-Function Link package (also called “Missing Link”). Multi- Function Link turns your fax machine into a multifunction center, by enabling you to use your fax machine as a printer and a scanner and to use it to fax messages from Windows applications in your computer.
  • Page 152 M U L T I - F U N C T I O N L I N K ( O P T I O N ) F O R F A X 7 5 0 , F A X 7 7 0 A N D F A X 8 7 0 M C...
  • Page 153: Specifications

    0, 1, 2, 3 or 4 rings Communication source Public switched telephone network Operating environment 41 - 95 F * “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution). Fine, Photo—196 line/inch (7.7 line/mm) Superfine, Photo (copy)—392 line/inch (15.4 line/mm)
  • Page 154 S P E C I F I C A T I O N S Power source Power consumption Dimensions Weight Specifications are subject to change for improvement without prior notice. 120V AC 50/60Hz (U.S.A., Canadian Version Only) Standby: under 5 watts — Peak: under 170 watts 12.3 x 13.6 x 7.3 (inches)/ 307 x 341 x 182 (mm) 9.56 lb / 4.3 kg...
  • Page 155: Glossary

    Cancel Job Cancels a programmed job, like Delayed Fax or Polling. CNG tones The special tones (beeps) sent by fax machines during automatic transmission to tell the receiving machine that they are a from fax machine. communication error (or Comm. Error) An error during fax sending or receiv- ing, usually caused by line noise or static.
  • Page 156 Delayed Fax Sends your fax at a later time that day. Distinctive Ring A service purchased from the Telephone Company that provides another phone number on an existing phone line. The Brother FAX/MFC uses the new number to simulate a dedicated fax line.
  • Page 157 Photo Mode A resolution setting that uses varying shades of gray for the best representation of photographs. polling The process of a fax machine calling another fax machine to retrieve waiting fax messages. Pulse A form of dialing on a telephone line.
  • Page 158 Tone A form of dialing on the telephone line used for Touch Tone telephones. transmission The process of sending documents over the phone lines from your FAX/MFC to the receiving fax machine. User Option List A printed report that shows the current settings of your FAX/MFC.
  • Page 159: Index

    Backup printing ... 83 Beeper ... 30 Beeps ... 74, 88 Broadcasting ... 58 Brother Bulletin Board ... 114, 153 Brother Customer Service ... 153 Brother Fax-Back System ... 63, 113 Brother Home Page ... 113 Brother Numbers ... 153 Call Back Message ...
  • Page 160 I N D E X F/T (Fax/Tel) Mode ... 33, 34, 118 F/T (Fax/Tel) Ring Time... 33, 35, 39 F/T OGM ... 36 Fax Forwarding... 71, 73, 86, 89 FAX ONLY Mode ... 33 Fax Receive Code ... 20, 36, 39, 40 Fax Redial ...
  • Page 161 Pause ... 63, 64, 69 PBXs ... 17, 18 Personal Mailbox ... 84, 93, 96 Personal Mailbox Memo ... 98 Personal Mailbox Remote Retrieval ... 98, 99 Photo Resolution ... 47, 55 PIN ... 72, 87 Playing messages ... 82 Polling...
  • Page 162 I N D E X...
  • Page 163: Brother Numbers

    Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
  • Page 164: Ordering Accessories And Supplies

    Supplies For the best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can orderaccessories directly from Brother.
  • Page 165 Telecommunications Regulations of that country and the power requirements of your fax machine may not be compatible with the power available in foreign countries. Using USA or CANADA models overseas is at your own risk and will void your warranty.

This manual is also suitable for:

Fax 770Fax 870mc970mc - mfc b/w - all-in-oneMfc 970mc

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