Brother MFC-925 Owner's Manual
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Brother MFC-925 Owner's Manual

Brother MFC-925 Owner's Manual

Brother owner's manual fax machine fax-920, fax-930, mfc-925, fax-940 e-mail
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  • Page 2: Only For Fax

    If you experience any difficulties when connecting this product, please contact your nearest Brother Office or supplier, as detailed in the warranty documentation for this product. (This declaration applies to models that are marked as CE 0560X.) ©...
  • Page 3 STATUTORY STATEMENTS Your Brother fax machine (the “series apparatus”) may be used in conjunction with additional apparatus (the “main apparatus”) supplied separately, such as telephones and/or an answering machine. The total REN must not in any case exceed 4; for an explanation of REN see chap.

  • Page 4: Table Of Contents

    About Fax Machines ... 2 Fax Tones and Handshake ... 2 ECM (Error Correction Mode) ... 3 FAX-920 Control Panel Overview (MFC-925 panel keys are same as FAX-920) ... 4 FAX-930 (and FAX-940 E-mail) Control Panel Overview ... 6 Installation Packing List ... 9 Choosing a Location ...
  • Page 5 Fax Detect ... 42 Printing a Reduced Incoming Document ... 43 Reception into Memory ... 44 Printing a Fax from Memory (Only for FAX-920 and MFC-925) ... 44 Advanced Receiving Operations ... 45 Operation from an External or Extension Telephone ... 45 For F/T (Fax/Tel) Mode Only ...
  • Page 6 Setup Delayed Polling Receive ... 53 Sequential Polling ... 53 Cancelling a Scheduled Job ... 54 Setting PC Interface Mode (Only for MFC-925 or with Multi-Function Link Pro for Fax option) ... 55 Copy Functions ... 55 Multiple Copies (For FAX-920/930/MFC-925 Only) ... 55 Reducing and Enlarging Copies (For FAX-920/930/ MFC-925 Only) ...
  • Page 7 F/T (FAX/TEL) Mode ... 81 On Hook Dialling ... 81 Answering Calls with the Speakerphone (Only for FAX-930 and FAX-940 E-mail) ... 82 Tel Key (Only for FAX-920 and MFC-925) ... 82 Remote Fax Options Fax Forwarding ... 83 (FAX-920 and MFC-925) Programming a Fax Forwarding Number ...
  • Page 8 Activating Message Manager Mode ... 92 Message Indicator ... 92 What Happens When the Memory Is Full..92 Playing Voice Messages and Memos ... 93 Printing a Fax Message ... 93 Backup Printing Option ... 94 Erasing Messages ... 94 To erase voice messages individually ...
  • Page 9 To Print a Report ... 111 Transmission Verification (Xmit) Report ... 112 Journal Period ... 112 Important Information BABT Approval (For FAX-930/940 E-mail/MFC-925 Only) ... 115 Troubleshooting ... 117 Troubleshooting and Maintenance Error Messages ... 117 If You Are Having Difficulty with Your Machine ... 121 Packing and Shipping the Machine ...
  • Page 10 Brother advises that this product will not function correctly in a country other than that in which it was originally offered for sale, and does not offer any warranty in the event that this product is used on public telecommunication lines in a country other than that in which it is approved.

  • Page 11: Using This Manual

    O N E Introduction Using This Manual Thank you for purchasing a Brother fax machine (FAX) or multifunction center (MFC). This machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your machine to its fullest potential by taking a few minutes to read this manual.

  • Page 12: Symbols Used In This Manual

    C H A P T E R O N E Symbols Used In This Manual About Fax Machines If you’re a first-time fax machine user, fax operation might seem a little mysterious. You’ll soon get used to the unusual fax tones on your phone line, and be able to send and receive faxes easily.

  • Page 13: Ecm (Error Correction Mode)

    I N T R O D U C T I O N When your fax machine is in FAX/TEL (F/T) mode, it answers with a short beep. After this beep, the fax machine listens for CNG tones, and, if heard, it will respond with receiving tones. The fax “handshake”...

  • Page 14: Control Panel Overview (Mfc-925 Panel Keys Are Same As Fax-920)

    C H A P T E R O N E FAX-920 Control Panel Overview (MFC-925 panel keys are same as FAX-920) Verify / Mute Redial / Pause Verify/Mute Lets you put calls on hold. Also, use this key to print the Transmission Verification Report for your last transmission.
  • Page 15 19 18 Verify / Mute G H I PQRS Redial / Pause Quick-Dial Keys These 8 keys can be used in three different ways: By just pressing each key you can access previously stored One Touch dialling numbers 1 to 8. By pressing a Quick-Dial key while holding the shift key down you can access One Touch dialling numbers 9 to 16.

  • Page 16: And Fax-940 E-Mail) Control Panel Overview

    C H A P T E R O N E FAX-930 (and FAX-940 E-mail) Control Panel Overview Verify / Mute Redial / Pause Speaker Phone MIC (Microphone) Picks up your voice when you speak to another party using Speaker Phone. Verify/Mute Lets you put calls on hold.
  • Page 17 * FAX-940 E-mail panel keys are almost same as FAX-930. Please refer to FAX+E-MAIL GUIDE BOOK for the exact control panel. 26 25 FAX-93O Verify / Mute G H I PQRS Redial / Pause Speaker Phone Shift Hold this down while pressing a Quick- Dial key to access One Touch dialling numbers 9 through 16.
  • Page 18 C H A P T E R O N E...

  • Page 19: Installation

    Manual Whenever you transport the machine, use the packing materials that came with your machine and pack the machine correctly. T W O Paper Support * ······· Only for MFC-925 ** ····· Only for Paper Wire Extension Starter Printing Cartridge...

  • Page 20: Choosing A Location

    C H A P T E R T W O Choosing a Location Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the machine near a telephone jack and a standard, grounded power outlet.

  • Page 21: Assembly

    Brother. Brother advises that this product may not function correctly and does not offer any warranty should this product be used on any other public exchange equipment other than that of the original country of sale.

  • Page 22: Attach The Paper Wire Extension And Paper Support

    C H A P T E R T W O Attach the Paper Wire Extension and Paper Support Attach the paper wire extension. Insert the paper support to the depth shown, then pull it out until you feel it click into place. Paper Wire Extension Paper...

  • Page 23: Install The Printing Cartridge

    I N S T A L L A T I O N Install the Printing Cartridge Open the front cover. Front Cover Open the top cover, pressing the blue lever on both sides of the top cover. Blue Lever Top Cover...
  • Page 24 C H A P T E R T W O Remove the stopper from the printing cartridge. Turn the black spool on the right clock wise to tighten the ribbon as shown. Install the printing cartridge by inserting the indented placing the cartridge into its four holders.

  • Page 25: Load Paper

    Load Paper The paper cassette can hold about 100 sheets of paper. Open the paper cover. Place up to 100 sheets of paper in the cover. Do not allow the level of paper to pass the maximum paper line on the paper guides. Close the paper cover.

  • Page 26: Connect The Power Cord

    C H A P T E R T W O Connect the Power Cord When you connect the power, the screen displays 01/01 00:00 FAX. NOTICE: 1) This fax must be earthed using a 3-pin plug. 2) Since the machine is earthed through the power outlet, you can protect yourself from potentially hazardous electrical conditions on the telephone network by keeping the power to your machine on when you connect it to a telephone line.

  • Page 27: Multi-Line Connections (Pabxs)

    IMPORTANT: The PC interface is a SELV (Safety Extra Low Voltage) port as defined in EN41003. It must only be connected with a SELV circuit; only the MFL Pro for Fax cable kit (available in an option pack), satisfies this requirement. Multi-Line Connections (PABXs) Most offices use a central telephone system.

  • Page 28: Using Extension Telephones

    C H A P T E R T W O Using Extension Telephones It may be that your premises are already wired with parallel extension telephones, or you intend to add extension telephones to your line, in addition to your machine. While the simplest arrangement is straightforward parallel connection, there are some reasons as to why this arrangement will cause unsatisfactory service, the most obvious of which is inadvertent interruption of a facsimile transmission by someone...

  • Page 29: Connecting An External Telephone Answering Device (Tad)

    Set MESSAGE STORE (Function menu 8-1) to VOICE:EXT. (Only for FAX-930 and FAX-940 E-mail) Set the Answer Mode to TAD:ANSWER MACH. (Only for FAX- 920 and MFC-925) On the FAX-930 and FAX-940 E-mail, set the Answer Mode to TAD:MSG MGR.

  • Page 30: Sequence Of External Tad Reception

    C H A P T E R T W O End your message by giving your Remote Activation Code for people sending manual faxes. For example: “After the beep, leave a message or send a fax manually by pressing Please note that some faxes that are sent manually cannot be received automatically because some fax machines do not send a fax tone in manual mode.

  • Page 31: Connecting An External Telephone

    Connecting an External Telephone Your machine is equipped with a handset that you can use as a regular phone. However, you can also connect a separate telephone to your machine, as shown below. (Example for U.K.) Whenever this external phone (or TAD) is in use, the screen displays EXT.

  • Page 32: Changing The Ribbon

    For optimum print quality and product performance within published specifications, use only the correct Brother replacement ribbon. The use of other ribbons may invalidate your warranty. Refer to “Accessory List” in this manual for the replacement ribbon.
  • Page 33 Remove the gears and spools from the ends of the cardboard cores. Blue Gear White Gear Install the gears and spools into the cardboard cores of the new ribbon. Pay special attention to the position of the ribbon as shown in the illustration.
  • Page 34 C H A P T E R T W O Place the ribbon in the cartridge as shown in the illustration. Make sure the gears and spools are positioned correctly. Carefully, tighten the ribbon and put the cartridge back into the “Install the machine.

  • Page 35: On-Screen

    C H A P T E R On-Screen Programming User-Friendly Programming We have designed your fax machine with on-screen programming and a “Using This Help key. User-friendly programming helps you take full advantage of all Manual” the functions your machine has to offer. chap.

  • Page 36: Alternating Displays

    C H A P T E R T H R E E Alternating Displays The LCD sometimes alternates between the currently selected option, and a help message giving brief instructions about how to proceed. The display you’ll probably see most often is shown below, showing you that when you place a document in the feeder, you can either dial a number to send it as a fax or press the copy key to make a copy of the document.
  • Page 37 O N - S C R E E N P R O G R A M M I N G 2. SETUP RECEIVE Function Description 1. RING DELAY Number of rings before the machine answers in F/T, FAX or TAD (Message Manager) mode.
  • Page 38 C H A P T E R T H R E E 4. CANCEL JOB Function 5. INTERRUPT Function 6. SET QUICK-DIAL Function 1. ONE-TOUCH DIAL Dial numbers stored in memory -- 2. S.TEL GROUP 3. S.TEL INDEX 4. SETUP GROUPS 7.
  • Page 39 O N - S C R E E N P R O G R A M M I N G 8. REMOTE FAX OPT (FAX-920 and MFC-925 Only) Function Description 1. FAX FWD Set your fax machine to forward faxes.
  • Page 40 C H A P T E R T H R E E 0. MISCELLANEOUS Function 1. CALLER ID (Only for the U.K.) 2. BT CALLSIGN (Only for the U.K.) Description Factory Set Chapter View and dial back, or print a list of the last 30 Caller IDs stored in memory.

  • Page 41: Setup Getting Started

    C H A P T E R Initial Setup Getting Started Setting the Dialling Mode (Tone/Pulse) Your machine is initially set to TONE. If you are using a PULSE dial line, you can change the setting to PULSE by following the steps below. Press Menu, 1, 1.

  • Page 42: Setting The Station Id

    C H A P T E R F O U R Press Menu, 1, 2. The screen prompts you to enter the year. Enter the last two digits of the year. The screen displays your entry. Press Set. The screen prompts you to enter the month. Enter two digits for the month (for example, enter 09 for September, or 10 for October).

  • Page 43: Entering Text

    Press Menu, 1, 3. The screen prompts you to enter your fax number. Enter your fax number (up to 20 digits). The screen displays your “Entering entry. Text” Press Set. The screen prompts you to enter your telephone number. in this chapter Enter your telephone number (up to 20 digits).

  • Page 44: Inserting Spaces

    C H A P T E R F O U R Press Key Inserting spaces If you want to enter a blank space, press X twice. Making corrections If you entered a letter incorrectly and want to change it, press Z to move the cursor after the last correct letter.

  • Page 45: Pabx And Transfer

    PABX and TRANSFER Your machine is initially set to be connected with PSTN (Public Switched Telephone Network) lines. However many offices use a central telephone system or Private Automatic Branch Exchange (PABX). Your fax can be connected to most types of PABX. You can gain access to the outside line from your fax connected to PABX by just pressing R.

  • Page 46: Setting The Speaker Volume

    Setting the Ring Volume You can adjust the ring volume when your machine is idle. You can turn the ring OFF or you can select one of three ring volume levels (FAX-920 and MFC-925)––OR––one of four levels (FAX-930 and FAX-940 E-mail). Press machine rings so you can hear the current setting and the display shows the setting you are choosing.

  • Page 47: Memory Storage

    15 hours (FAX-930 and FAX-940), about 9 hours (FAX-920 and MFC-925) after power has been cut off. After that time, the date and time will be lost and you will have to re- enter the information.
  • Page 48 C H A P T E R F O U R...

  • Page 49: Receive Basic Receiving Operations

    F/T Ring Time features (on the following pages). chapter TAD (For FAX-920 and MFC-925)––This is the only setting in which you can use an external answering machine. Your telephone answering device is connected to your machine, and answers every call. Once the external telephone answering device (TAD) answers, the machine listens for fax tones.

  • Page 50: To Select Or Change Your Answer Mode

    To select or change your Answer Mode Press Mode. The screen displays your current selection. The options on the FAX-920 and MFC-925 are: The options on the FAX-930 and FAX-940 E-mail are: Or, if TAD Mode is switched ON by pressing...

  • Page 51: Setting The Ring Delay

    The Ring Delay setting determines the number of times the machine External or rings before it answers. Extension Press Menu, 2, 1. If you have a FAX-920 or MFC-925, go to Step 4. Telephone” Press Z or X to select RING DELAY. “For F/T Press Set.

  • Page 52: Recording The Fax/Tel Outgoing Announcement (F/T Message) (Only For Fax-930 And Fax-940 E-Mail)

    C H A P T E R F I V E IMPORTANT! This machine does not re-generate ringing conditions to any extension telephones. Any such extension telephones will only ring during the period set on ring delay. Recording the Fax/Tel Outgoing Announcement (F/T MESSAGE) (Only for FAX-930 and FAX-940 E-mail) This is the announcement played by your machine (not an external TAD)

  • Page 53: Printing A Reduced Incoming Document

    In case Fax Detect does not work, because of a poor phone line connection, just press Start or press the Activation Code Press Menu, 2, 3. Use Z or X to select ON, SEMI or OFF. Press Set when the screen displays your selection. Press Stop to exit.

  • Page 54: Reception Into Memory

    Press Set when the screen displays your selection. Press Stop to exit. Printing a Fax from Memory (Only for FAX-920 and MFC-925) If you have fax storage ON for remote retrieval, you can still print a fax “Setting Fax from the machine’s memory when you are at your machine: Storage”...

  • Page 55: Advanced Receiving Operations

    Advanced Receiving Operations Operation from an External or Extension Telephone If you answer a fax call on an external or extension phone, you can make your machine take over by using the Activation Code. When you press the Activation Code If the machine answers a voice call and double-rings for you to take over, “F/T Ring use the Deactivation Code # 5 1 to take the call at an extension phone.

  • Page 56: Changing Remote Codes

    C H A P T E R F I V E Changing Remote Codes Remote Codes might not work with some telephone systems. The preset Activation Code is If you are always disconnected when accessing your external TAD remotely, try changing the Activation Code from Deactivation Code from # 5 1 to 1 1 1.

  • Page 57: Caller Id (Caller Identification)

    To PABX Users : Calling line identification signals are not generally delivered to your Brother fax machine if it is connected behind a private branch exchange (PBX) system or other call routing device.

  • Page 58: How Does The Caller Id Work

    C H A P T E R F I V E How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings, the display shows you the caller’s phone number. Once you pick up the handset, the caller’s ID disappears. You will see up to the first 16 characters of the number on the display.

  • Page 59: Selecting A Caller Id From The Memory For Call Reply

    You can display the caller IDs that are stored in the memory and select the caller you want your machine to dial. Call Reply is a convenient feature whereby your Brother fax can dial back a voice/fax call “on- hook” to the opposite party associated with a Caller ID number which has been captured into memory.

  • Page 60: To Activate Certain Network Services When Using Call Reply

    “Direct Dial Inward (DDI)” private exchange system may fail to connect, or may be answered in the first instance by the called premises’ main switchboard rather than by the intended extension. Brother is not liable for any call charges thus incurred.

  • Page 61: Clearing The Caller Id Stored In Memory (Only For Fax-930 And Fax-940 E-Mail)

    Secure Polling is a way to keep your documents and others’ from falling into the wrong hands while the fax machines are set up for polling. You can use Secure Polling only with another Brother fax machine. Your four-digit ID number must be entered on the fax machine that polls for your documents.

  • Page 62: Setup For Polling Receive With Secure Code

    C H A P T E R F I V E Press Menu, 2, 7. The screen displays Press Z or X to choose STANDARD. Press Set. The screen prompts you to enter the fax number you want to poll, and then to press Start.

  • Page 63: Setup Delayed Polling Receive

    Setup Delayed Polling Receive You can set your machine to begin Polling Receive at a later time. Press Menu, 2, 7. The screen displays POLLING:STANDARD SELECT { } & SET Press Z or X to choose TIMER. Press Set. The screen prompts you to enter the time you want to begin polling. SET TIME=15:25 Enter the time (in 24-hour format) you want to begin polling.

  • Page 64: Cancelling A Scheduled Job

    C H A P T E R F I V E If you selected STANDARD, the screen prompts you to enter the fax number you want to poll, and then to press Start. • • Specify the destination fax machines, which you wish to poll by using One Touch, Super Tel-Index or a Group.

  • Page 65: Setting Pc Interface Mode (Only For Mfc-925 Or With Multi-Function Link Pro For Fax Option)

    Setting PC Interface Mode (Only for MFC-925 or with Multi-Function Link Pro for Fax option) If you connect your machine to your PC, you can receive faxes into your PC. See the Quick Start Guide to set up for Multi-Function Link for Fax.

  • Page 66: Reducing And Enlarging Copies (For Fax-920/930/ Mfc-925 Only)

    To restart the copy job using less memory, press Copy for stacked copies. Reducing and Enlarging Copies (For FAX-920/930/ MFC-925 Only) When making copies, you can reduce or enlarge the size of the printed image. To reduce to the size of your selected paper automatically, select AUTO.

  • Page 67: Send Before You Begin

    C H A P T E R Before You Begin Documents must be between 14.8 and 21.6 cm wide, and 15 and 60 cm long. Your fax machine can only scan an image 20.8 cm wide, regardless of how wide the paper is. Make sure you insert documents face down, top edge first.

  • Page 68: Manual Transmission

    C H A P T E R S I X DO NOT use • curled paper DO NOT use • cardboard DO NOT use • paper on which correction fluid has been used Make sure documents written with ink are completely dry. Manual Transmission Manual transmission lets you hear the dial tone, ringing and fax receiving tones before sending the fax.

  • Page 69: Basic Sending Operations

    Basic Sending Operations Composing an Electronic Cover Page The cover page is generated at the receiving party’s machine. Your cover “Setup page includes the name stored in the One Touch or Super Tel-Index Quick-Dial memory. If you’re dialling manually, the name is left blank. Numbers”...

  • Page 70: Always Send Cover Page

    C H A P T E R S I X Press Set when the screen displays your selection. Enter two digits to indicate the number of pages you are sending. (Enter 00 to leave the number of pages blank.) If you make a mistake, press Z to back up and re-enter the number of pages.

  • Page 71: Using A Printed Cover Page

    If you selected ON, the screen displays the cover page comment options. Press Z or X to view comment selections. 1.NOTE OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL Press Set when the screen displays your selection. The screen displays: ACCEPTED NEXT 1.YES 2.NO Press 1 if you want to select additional settings.

  • Page 72: Cover Page Message

    C H A P T E R S I X Cover Page Message You can set up two custom comments. Composing Your Own Comments Press Menu, 3, 2. The screen displays: COVERPAGE NOTE. Use Z or X to choose position 5 or 6 for your customized comment.

  • Page 73: Resolution

    Resolution When you have a document in the feeder, you can use the Resolution “Multiple key. Press Resolution continuously until you see your selection on the Resolution screen. Transmission” Standard—suitable for most typed documents. in this chapter Fine—good for small print; transmits a little slower than standard resolution.

  • Page 74: Memory Transmission

    C H A P T E R S I X Memory Transmission You can scan a fax into the machine’s memory to be sent as soon as the scan is complete. This way, you don’t have to wait for the entire fax to be transmitted before you retrieve your original.

  • Page 75: Print Sample Call Back Message

    Press Set when the screen displays your selection. The screen displays ACCEPTED NEXT 1.YES 2.NO Press 1 if you want to select additional settings. The display returns to the Setup Send menu––OR––Press 2 if you are finished choosing settings, and go to Step 8. The screen prompts you to enter the fax number you want to call.

  • Page 76: Broadcasting

    C H A P T E R S I X Press 1 if you want to select additional settings. The display returns to the Setup Send menu––OR––Press 2 if you are finished choosing settings and go to Step 7. The screen prompts you to enter the fax number.

  • Page 77: Multiple Resolution Transmission

    You can’t use this feature if there is a document waiting in the feeder (possibly for Delayed Transmission or Polling Transmit), or when the timer has been interrupted. Also, you can’t use Super Tel-Index for this feature. Multiple Resolution Transmission Use this feature to select separate resolution settings for each page of the fax you’re sending.

  • Page 78: Setup For Polling Transmit With Secure Code

    C H A P T E R S I X Press Set. The screen displays Press 1 if you want to select additional settings. The display returns “Interrupting to the Setup Send menu––OR––Press 2 if you are finished choosing Timer and settings and go to Step 7.

  • Page 79: Cancelling A Scheduled Job

    Cancelling a Scheduled Job You can cancel tasks you’ve scheduled such as Timer or Polling Transmit. Press Menu, 4. Any waiting jobs appear on the display. If no job is waiting, the screen displays NO JOB WAITING. 4.CANCEL JOB If you have more than two jobs waiting, use Z or X to select the job you want to cancel.

  • Page 80: Multiple Transmission

    C H A P T E R S I X Multiple Transmission Use this feature to send several different faxes to several destinations at once. For example, you can automatically fax “Document A” to one destination and “Document B” to another destination. This is not to be confused with Broadcasting, which is sending a document to many destinations.

  • Page 81: Quick-Dial

    C H A P T E R Storing Numbers for Easy Dialling You can set up your machine to do three types of easy dialling: One Touch, Super Tel-Index and Groups for Broadcasting of faxes. Storing One Touch Dial Numbers You can store 16 fax/phone numbers that you can dial by pressing one “One Touch key.

  • Page 82: Super Tel-Index

    C H A P T E R S E V E N Press Set. The screen prompts you to select the type of number this is. Use Z or X to select the type you want. Press Set. Return to Step 2 to store another One Touch dial number—OR— Press Stop to exit.

  • Page 83: Assigning Each Of The Four Super Tel-Index Keys A Name

    S E T U P Q U I C K - D I A L N U M B E R S Assigning Each of the Four Super Tel-Index Keys a Name The key names stored here are always displayed when you use the Super Tel-Index feature.

  • Page 84: Changing Stored Numbers As Super Tel-Index

    C H A P T E R S E V E N Use the dial pad to enter the name (up to 15 characters). You can use the chart of “Entering Text” in chapter 4 to help you enter letters–– OR––Press Set and go to Step 7 to store the number without a name.

  • Page 85: How To Use Quick-Dial Keys As Super Tel-Index Keys

    Enter a new name. Press Set. Follow the directions from Step 8 in “Storing Numbers to Each key”. How to use Quick-Dial Keys as Super Tel-Index Keys Searching for a Name on the LCD Once you have stored names/numbers on each of the keys, they may be “Super displayed alphabetically on LCD.

  • Page 86: Speed-Dialling

    C H A P T E R S E V E N Speed-Dialling Each name and number stored to each of the keys will be kept in the memory in stored order, though they will be displayed in alphabetical order on the LCD. (We recommend that you print out and use the Quick “Printing Dial list which shows the stored names/numbers in stored order.
  • Page 87 S E T U P Q U I C K - D I A L N U M B E R S Press Menu, 6, 4. The screen displays SELECT QUICKDIAL Select a Quick-Dial key where you wish to store the number. (For example, press Quick-Dial key 2 to use as a Group.) Use the dial pad to enter the group number (for example, press 1 for Group 1).
  • Page 88 C H A P T E R S E V E N...

  • Page 89: Telephone (Voice) Operation

    C H A P T E R Telephone (Voice) Operation Making Voice Calls You can use your machine to make voice telephone calls, by dialling manually or by using One Touch or Super Tel-Index memory. You can use the handset or if you have the FAX-930 or FAX-940 E-mail you can use the Speakerphone to make and receive calls.

  • Page 90: One Touch Dialling

    C H A P T E R E I G H T One Touch Dialling Pick up the handset—OR—Press Speaker Phone. “Storing One When you hear a dial tone, press the Quick-Dial key of the location Touch Dial you want to call. Numbers”...

  • Page 91: Mute

    Mute Press Verify/Mute to put a call on hold. You can put down the handset without disconnecting the call. Pick up the machine’s handset or press Speaker Phone to release the call from hold. “Transmission If you press Verify/Mute without lifting the handset or pressing Verification Speaker Phone, this key works as the Verify key and prints Report”...

  • Page 92: Answering Calls With The Speakerphone (Only For Fax-930 And Fax-940 E-Mail)

    Hang up and try the call again—OR— Pick up the handset. Tel Key (Only for FAX-920 and MFC-925) This key is used to enter into a telephone conversation one you have picked up the handset of an external telephone during the F/T pseudo- ring.

  • Page 93: Remote Fax

    Remote Fax Options (FAX-920 and MFC-925) This chapter is for Models FAX-920 and MFC-925. If you have model FAX-930 your remote fax options are handled by the Message Manager. Please see chapter 10, Message Manager and chapter 11, Message Manager Plus.

  • Page 94: Setting Fax Storage

    If you press 1, all fax data is erased and Fax Storage is turned off. If the (Only for FAX-920 and fax data in memory has not been printed before, it will be printed first, MFC-925)” and then erased. If you press 2, data is not erased, and Fax Storage chap. 5 remains on.

  • Page 95: Remote Retrieval

    R E M O T E F A X O P T I O N S ( F A X - 9 2 0 A N D M F C - 9 2 5 ) Remote Retrieval You can call your machine from any touch tone phone (or remote Group 3 fax machine) and use a Remote Access Code and other button presses to retrieve fax messages.

  • Page 96: Retrieve A Fax

    C H A P T E R N I N E Turn Fax Storage ON––Press 6. Turn Fax Storage OFF––Press 7. Only possible if there are no faxes in memory or all faxes have been erased (by using Remote Control 9 6 3).

  • Page 97: Retrieving The Memory Status List

    R E M O T E F A X O P T I O N S ( F A X - 9 2 0 A N D M F C - 9 2 5 ) Retrieving the Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages.

  • Page 98: Changing The Fax Forwarding Number

    C H A P T E R N I N E Changing the Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote fax machine. Dial your fax machine’s number. When you hear the beep, immediately enter your Remote Access Code (1 5 9 ).

  • Page 99: Message

    C H A P T E R Message Manager (Only for FAX-930 and FAX-940 E-mail) Message Manager Mode Message Manager Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax messages.

  • Page 100: Setting Up Message Manager

    C H A P T E R T E N 3. DOC:ON, VOICE:OFF All memory is used to store fax 4. DOC:OFF, VOICE:ON 5. DOC:OFF, VOICE:EXT You need an external answering machine 6. DOC:OFF, VOICE:OFF Incoming faxes are not stored in memory, Setting Up Message Manager You must set up Message Manager in the following order: Set the Message Store.

  • Page 101: Recording The Message Manager's Outgoing Message (Tad Message)

    M E S S A G E M A N A G E R ( O N L Y F O R F A X - 9 3 0 / 9 4 0 E - M A I L ) Press Z or X to select your setting from the list (ON, OFF or EXT).

  • Page 102: Erasing The Outgoing Message (Ogm)

    C H A P T E R T E N Erasing the Outgoing Message (OGM) Press Menu, 8, 3. Press Z or X to select TAD MESSAGE (or F/T MESSAGE or PAGING MSG.). Press Set when the screen displays your selection. Press Erase.

  • Page 103: Playing Voice Messages And Memos

    M E S S A G E M A N A G E R ( O N L Y F O R F A X - 9 3 0 / 9 4 0 E - M A I L ) Playing Voice Messages and Memos Follow the steps below to listen to voice messages and memos.

  • Page 104: Backup Printing Option

    C H A P T E R T E N Backup Printing Option When you choose DOC:ON in the Message Manager mode, all incoming fax messages are stored in the available memory for retrieval. To print a backup copy automatically, turn this option on. Press Menu, 8, 2.

  • Page 105: To Erase Messages All At Once

    M E S S A G E M A N A G E R ( O N L Y F O R F A X - 9 3 0 / 9 4 0 E - M A I L ) To erase messages all at once Press Erase.

  • Page 106: Icm Recording Monitor

    C H A P T E R T E N Press Menu, 2, 1. Press Z or X to select TOLL SAVER (or RING DELAY). Press Set when the screen displays your selection. Press Z or X to select ON (or OFF). Press Set.

  • Page 107: Programming A Fax Forwarding Number

    M E S S A G E M A N A G E R ( O N L Y F O R F A X - 9 3 0 / 9 4 0 E - M A I L ) When Fax Forwarding is set to ON, your machine dials the fax machine phone number you’ve programmed, and forwards any faxes you’ve received.

  • Page 108: Programming The Paging Number

    Remote Retrieval This section is for the FAX-930 and FAX-940 E-mail. (If you have the FAX-920 or MFC-925, please see chapter 9 for your remote fax options.) You can call your machine from any touch tone phone (or remote Group 3 fax machine set for tone) and use a Remote Access Code and other button presses to retrieve voice (and fax) messages.

  • Page 109: Changing The Remote Access Code

    M E S S A G E M A N A G E R ( O N L Y F O R F A X - 9 3 0 / 9 4 0 E - M A I L ) The machine then prompts you with two short beeps to enter a command.

  • Page 110: Remote Control Commands

    C H A P T E R T E N Remote Control Commands Follow the commands below to access features remotely. When you call the fax machine and enter your Remote Access Code (159 ), the system will signal you with two short beeps to enter a remote control command. Remote control commands Playing voice messages 1 Z (Skip back)

  • Page 111: Retrieving The Memory Status List

    M E S S A G E M A N A G E R ( O N L Y F O R F A X - 9 3 0 / 9 4 0 E - M A I L ) Retrieving the Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages.

  • Page 112: Changing The Fax Forwarding Number

    C H A P T E R T E N Changing the Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote fax machine. There are some fax machines which, having completely received the MEMORY STATUS LIST from your machine, will give an audible “HANDSET UP”...

  • Page 113: Message

    C H A P T E R Message Manager Plus (Only for FAX-930) Message Manager Plus Message Manager Plus works as an additional enhancement of Message Manager and provides you with Personal Mailbox and Voice-on- Demand. Up to five Personal Mailboxes are available. Voice-on-Demand stores voice information massages for someone calling you.

  • Page 114: Setting Up Message Manager Plus

    C H A P T E R E L E V E N Setting Up Message Manager Plus You must set up Message Manager Plus in the following order: However, if you are using only Voice Information, follow steps 1, 3, 5, 6 and 7. If you are using only Personal Mailbox, follow steps 2, 4, 5, 6 and 7.

  • Page 115: Playing Voice Information In Memory Box

    M E S S A G E M A N A G E R P L U S ( O N L Y F O R F A X - 9 3 0 ) Playing Voice Information in Memory Box Press Menu, 9, 4.

  • Page 116: Recording Personal Mailbox Ogm/Password

    C H A P T E R E L E V E N Recording Personal Mailbox OGM/Password Playing Incoming Messages and Memos in Your Personal Mailbox The screen displays whether it has received any messages. If any mailboxes contain messages, the screen will alternately display the numbers of those mailboxes, with how many VOICE and DOCUMENT messages the Message Manager has stored.

  • Page 117: Erasing Incoming Messages And Memos From Your Personal Mailbox

    M E S S A G E M A N A G E R P L U S ( O N L Y F O R F A X - 9 3 0 ) Erasing Incoming Messages and Memos from Your Personal Mailbox You can erase voice incoming messages and memos individually or all at once.

  • Page 118: Recording A Memo In A Personal Mailbox

    C H A P T E R E L E V E N Recording a Memo in a Personal Mailbox Remote Retrieval of Incoming Messages and Memos from Your Personal Mailbox “Recording Personal Mailbox OGM/ Password” in this chapter Recording the Second Level OGM After callers have pressed 0 1 Voice-on-Demand, they will need to hear more instructions from you in the 2nd Level OGM.

  • Page 119: Playing The Second Level Ogm

    M E S S A G E M A N A G E R P L U S ( O N L Y F O R F A X - 9 3 0 ) Playing the Second Level OGM Press Menu, 9, 2. The screen prompts you to select an OGM. Use Z or X to display MAILBOX or VOICE ON DEMAND.

  • Page 120: Playing The First Level Ogm

    C H A P T E R E L E V E N Playing the First Level OGM Erasing the First Level OGM Turning On Message Manager Plus This is the final step to turn on Message Manager Plus. You must have already stored information in Personal Mailboxes, or in Voice-on- Demand memory boxes.

  • Page 121: Reports Fax/Mfc Settings And Journal

    C H A P T E R Printing Reports FAX/MFC Settings and Journal You can print the following lists and reports: 1.XMIT REPORT 2.JOURNAL 3.QUICK-DIAL 4.SYSTEM SETUP 5.MEMORY STATUS To Print a Report Press Menu, 7. Enter the number (see list above) of the report you want to print. For example, press 4 to print the SYSTEM SETUP.

  • Page 122: Transmission Verification (Xmit) Report

    C H A P T E R T W E L V E Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission, and if the transmission was successful.

  • Page 123: Important Safety Instructions

    C H A P T E R T H I R T E E N Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
  • Page 124 C H A P T E R T H I R T E E N If an extension cord is used with this product, make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall or floor socket does not exceed the socket rating.

  • Page 125: Important Information

    I M P O R T A N T I N F O R M A T I O N BABT Approval (For FAX-930/940 E-mail/MFC-925 Only) This apparatus has been approved by the British Approvals Board for Telecommunications, for use of the following facilities:...
  • Page 126 C H A P T E R T H I R T E E N cord connector of this machine. If these instructions are not followed, the following conditions may occur: 1. The fax machine inadvertently auto-answers in response to outward pulse dialling of an extension telephone.

  • Page 127: Troubleshooting Troubleshooting

    C H A P T E R Troubleshooting and Maintenance Troubleshooting Error Messages You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages.
  • Page 128 C H A P T E R F O U R T E E N Open the top cover by pressing the blue levers on both sides of the top cover. Blue Lever Pull the jammed paper gently from the paper feeder toward the back of the machine.
  • Page 129 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E CLEAN UP SCANNER The scanner is dirty. See “Regular Maintenance” in this chapter. COMM.ERROR A poor quality phone line resulted in a communications error.
  • Page 130 C H A P T E R F O U R T E E N Cut the power off. Then contact your Brother dealer for service. The number you called does not answer or is busy. You may also have reached a number not connected to a fax.

  • Page 131: If You Are Having Difficulty With Your Machine

    The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, contact the Brother dealer for service. Phone Line or Connections...

  • Page 132: Sending Faxes

    C H A P T E R F O U R T E E N Sending Faxes Handling Incoming Calls “For F/T (Fax/Tel) Mode Only” chap. 5 Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE (see “Setup Send”...

  • Page 133: Transmission Verification Report Prints "Result:error

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Transmission Verification Report Prints “RESULT:ERROR” There is probably temporary noise or static on the phone line. Try sending the fax again.
  • Page 134 C H A P T E R F O U R T E E N Place additional parts (such as cords and telephone line) and documents (such as your manual) into the carton. *(Only for MFC-925)
  • Page 135 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Close the carton.

  • Page 136: Regular Maintenance

    C H A P T E R F O U R T E E N Regular Maintenance Cleaning the Scanner Clean the white tape and the glass strip under the tape with isopropyl alcohol on a lint-free cloth. Be careful not to bend the spring plate or drop anything into the machine.

  • Page 137: Specifications Specifications

    Contrast contr ol Resolution Memory capacity One Touc h dial Super Tel-Inde x * “Pages” refers to the “Brother Standard Chart No.1” (a typical A4 business letter, Standard resolution). F I F T E E N Desktop facsimile transceiver ITU-T Group 3 Modified Huffman (MH) 14400/12000/9600/7200/4800/2400;...
  • Page 138 4 times at 2 minute intervals 3 times at 2 minute intervals (Only for Ireland) Full Duplex, Digital (FAX-930, FAX-940 E-mail) Monitor (FAX-920, MFC-925) 1, 2, 3 or 4 rings 2, 3 or 4 rings (Only for Ireland) Public switched telephone network 5 –...

  • Page 139: Glossary

    Glossary ADF (Automatic Document Feed) Refers to the number of pages that can be placed in the document feeder and fed one at a time automatically. automatic fax transmission Sending a fax without picking up the handset or pressing Speaker Phone. Backup Print Sets your machine to print a copy of faxes that are received and stored in memory.
  • Page 140 G L O S S A R Y F/T Ring Time The length of time the machine rings (when the answer Fax Forwarding Sends a fax received in memory to another fax tones The signals sent by sending and receiving fax machines while Fine Mode Resolution is 196 x 203 dpi.
  • Page 141 Out of Paper Reception Receives faxes into the machine’s memory when the machine is out of paper. Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines. Paging Feature enables your fax unit to call your pager when a fax and/ or a voice message is received into its memory.
  • Page 142 G L O S S A R Y super fine resolution 392 x 203 dpi. Best for very small print and line System Setup List A printed report that shows the current setting of thermal transfer A printing process in which heat transfers carbon ink Toll Saver A Message Manager setting that allows the machine to Tone A form of dialling on the telephone line used for Touch Tone transmission The process of sending documents over the phone lines...

  • Page 143: Index

    Index Activation Code ... 20, 42, 43, 45, 46 Alternating Displays ... 26 Answer Mode ... 19, 39, 40 Assembly ... 11 Automatic Document Feeder (ADF) ... 57 Automatic Transmission ... 58 Backup printing ... 94 Beeper ... 34 Beeps ... 85, 98 Broadcasting ...
  • Page 144 I N D E X Groups ... 76 HELP ... 1, 5, 7 Hold ... 4, 6, 81 ICM Recording Monitor ... 96 Inserting Spaces ... 34 Installation ... 9 Interrupting ... 69 Jam ... 117, 118, 119 Journal ... 111 Journal Period ...
  • Page 145 Remote Commands ... 85, 100 Remote Deactivation ... 45 Remote Retrieval ... 85, 98, 108 Reports ... 111 Resolution ... 63 Ring Delay ... 41 Ring Volume ... 36 Safety Instructions ... 113 Scroll ... 25 Sequential Polling ... 53 Setting Up ...
  • Page 146 I N D E X...

  • Page 147: Accessory List

    PC302RF PC304RF CT-70 For optimum print quality and product performance within published specifications, use only the correct Brother replacement ribbon. The use of other ribbons may invalidate your warranty. Change Answer Mode Press 9 8 then for TAD, press 1.

  • Page 148: Check The Receiving Status

    A C C E S S O R Y L I S T Remote Commands Change Fax Forwarding Setting Press 9 5 then to Turn feature off press 1. Enter Fax Forwarding press 2. Program Fax Forward Number press 4. Enter the new number of the remote fax machine where you want your fax messages forwarded and then press # #.
  • Page 149 Declaration of Conformity Brother International Europe Ltd. Brother House, 1, Tame Street, Audenshaw, Manchester, M34 5JE United Kingdom declare that this product is in conformity with the following normative documents: Safety: EN 60950 : 1993 EMC: EN55022 1987 Class B...
  • Page 150 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support fax machines purchased in their own countries. * Manufactured by Brother Industries Ltd., whose quality system is registered by BSI and JQA.

This manual is also suitable for:

Fax-920Fax-930Fax-940 e-mail

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