SoftBank Whiz Support Manual page 2

Obstacles / Steps Detection
Error Message
1 1
Tap and close the error
message
4 4
Check the red cleaning
route has turned into
the white route
ROBOT IS OFF PATH
CANCEL ROUTE
Sensor / System Error
Error Message
1 1
Tap and close the error
message
When the problem persists, report the following to Customer Support.
・ The error number and message on the touch display
（e.g. Error number： 103, 8001 / Error Message： system error occurred）
・ The behavior of the Machine before and after the error.
・ How you responded to the problem before contacting Customer Support
・ Whether the problem persists even after the reboot
CLIFF DETECTED / IMPACT DETECTED
2 2
Pull the steering handle
straight up
5 5
Stow the steering handle
FRONT CAMERA ERROR / BOTTOM SENSOR ERROR /
SYSTEM ERROR / FIRMWARE ERROR
2 2
Wipe each sensor with
the micro-fiber cloth
3 3
Avoid the obstacle when moving the Machine.
6 6
2D/3D Camera
（Sensor）
LIDAR Sensor
Cliff Sensor
Return the Machine to
the correct cleaning route
ROBOT IS OFF PATH
CANCEL ROUTE
Press the autonomous
start / stop button
3 3
Refer to P.4 "Reboot the Machine"
2