Why Purchase Through An Authorized Caddy Dealer; Caddy Limited Lifetime Warranty (Regular) - PSG CADDY ADVANCED PF01020 Installation And Operating Instructions Manual

20 WHY PURCHASE THROUGH AN AUTHORIZED CADDY DEALER?

To make sure your Caddy furnace provides comfort and energy savings in your home for many years, your choice of
installer is extremely important. An authorized Caddy dealer will ensure that the system is optimized and installed
according to standards. Given the importance of the installation, Caddy recommends that it is carried out by a
professional certified in the Building Code so that the furnace delivers its full potential. This is why Caddy offers an
additional warranty that covers the cost of labor if your furnace has been purchased through an authorized Caddy
dealer.
If you want to enjoy the best service on the market and substantial savings on heating costs, there is really only one
choice: an Authorized Caddy Dealer.
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers brand
new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of
sale), model name and serial number must be supplied when making any warranty claim to your Caddy dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, or venting problems are
not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the installation in
accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an
improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will
repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. All parts
costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. The
manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any
warranted but defective parts. The manufacturer shall in no event be responsible for any special, indirect, consequential damages of
any nature, which are in excess of the original purchase price of the product. A one-time replacement limit applies to all parts
benefiting from a lifetime coverage. This warranty applies to products purchased after April 1
Castings, combustion chamber (welds only), castings, and heat exchanger (welds only)
Stainless steel firebox components, secondary air tubes*, surrounds and heat shields
and ash drawer
Carbon steel firebox components, glass retainers, handle assembly, vermiculite, C-Cast
or equivalent baffle*
Oil burner, electrical elements, blowers, heat sensors, switches, rheostat, relays, damper
motor, fan limit control, PC board, wiring, and other controls
Ceramic glass (thermal breakage only*), paint (peeling), gaskets, insulation, and ceramic
fibre blankets
Firebrick
All parts replaced under the warranty
*Pictures required
** Limited to one replacement
Shall your unit or a components be defective, contact immediately your Caddy dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
 Your name, address and telephone number
 Bill of sale and dealer's name

Installation configuration
Before shipping your unit or defective component to our plant, you must obtain from your Caddy dealer an Authorization
Number. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.

CADDY LIMITED LIFETIME WARRANTY (REGULAR)

DESCRIPTION
 Nature of the defect and any relevant information
 Serial number and model name as indicated on
the nameplate fixed to the back of your unit
st
, 2013.
WARRANTY APPLICATION
PARTS LABOUR
Lifetime** N/A
5 years** N/A
3 years** N/A
2 years N/A
1 year N/A
N/A
N/A
N/A
90 days
63