Chapter 7: Troubleshooting Tools And Apps; Resolving Issues With Whiteboard - SMART Board GX Series User Manual

Chapter 7
Troubleshooting tools and apps

Resolving issues with Whiteboard

Resolving issues with Browser
Resolving issues with EShare
Resolving issues with iMirror
Resolving issues with File Manager
This appendix explains how to troubleshoot the SMART Board GX series display's tools and apps.
NOTE
For hardware troubleshooting information, see SMART Board GX series interactive displays installation
and maintenance guide (smarttech.com/kb/171744).
Resolving issues with Whiteboard
Issue
The pen doesn't write digital ink.
Your finger draws ink instead of
selecting an object.
Multiple fingers draw multiple lines
instead of performing pan, zoom, or
rotate gestures.
You can't set an image as the
background.
The display can't open a saved
Whiteboard.
smarttech.com/kb/171745
Solutions
If you're using the thick nib end of the pen, ensure the fine erase setting is disabled in
l
the Whiteboard app's pen settings.
See Using Whiteboard on page 29.
Make sure no other objects (such as your hand or clothing) are touching the screen
l
close to the pen nib.
A worn pen nib may act as a finger rather than a pen. Replacement pens are available
l
from the Store for SMART Parts (see smarttech.com/Support/PartsStore).
Use the selection marquee tool to select objects.
Tap the Multi-finger draw icon to switch back to single finger drawing.
Make sure the image's file format is .jpg or .png. Other formats are not supported.
Whiteboards are saved in .iwb format. The file the display is trying to open might not
be saved in a Whiteboard file format.
79
80
80
81
82
79