Chapter 6 Troubleshooting; Resolving Issues With Power; Resolving Issues With Presence Detection - SMART SBID-7075 Installation And Maintenance Manual

CHAPTER 6
TROUBLESHOOTING

Resolving issues with power

Issue
The display doesn't turn on and its
power light isn't lit.
The display turns on, its power light
is lit, but nothing shows on the
screen.
The display doesn't turn on when
you use a connected computer's
mouse or keyboard.
You're experiencing other issues
with power, or the previous
solutions don't resolve the issue.

Resolving issues with presence detection

Issue
The display doesn't enter Ready
mode when users enter the room.
The display enters Ready mode
when it shouldn't.
You're experiencing other issues
with presence detection, or the
previous solutions don't resolve the
issue.
42 smarttech.com/kb/171164
Solutions
Make sure the power cable is securely fastened to the power outlet and the
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display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
Make sure the switch beside the AC power inlet is in the ON (I) position.
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Make sure the power outlet is working by testing it with a different device.
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Make sure the power cable is working by testing it with a different device.
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Pick up a pen or press the Power button.
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See Resolving issues with video on the facing page.
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Restart the display.
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See Turning the display off and back on on page 37.
Make sure the computer is on.
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Pick up a pen or press the display's Power button.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 47.
Solutions
Make sure all cables are securely connected.
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Make sure nothing is blocking the presence detection sensors.
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Check for and, if possible, move the display away from the following:
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Direct sunlight
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Bright lights
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Forced air ducts
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Plasma displays
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Infrared audio systems and other infrared sources
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Polished floors, glass walls, or other reflective surfaces
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Be aware that the display's presence detection range is 16' (5 m).
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 47.