Chapter 7 Troubleshooting; Resolving Issues With Power; Resolving Issues With Presence Detection And Wake To Touch - SMART SPNL-6265-V2 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING
Audio
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Touch and digital ink
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TIP
The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the display. For more information, see Front control
panel on page 5.

Resolving issues with power

Issue
The display doesn't turn on and its
indicator light isn't on.
The display turns on, its status lights
turn on, but nothing shows on the
screen.

Resolving issues with presence detection and Wake to Touch

Issue
The display doesn't turn on when
users enter the room.
The display turns off when it
shouldn't.
The display turns on when it
shouldn't.
52 smarttech.com/kb/171167
Solutions
Make sure the power cable is properly connected to the wall and display.
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Make sure the switch beside the AC power inlet is in the ON (I) position.
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Make sure the power outlet is working by testing it with a different device such
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as a light.
Make sure the power cable is working by testing it with a different device.
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See Resolving issues with video on the facing page.
Solutions
Make sure presence detection is enabled and adjust the Re-enable Time option
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if necessary.
See Proximity on page 78.
Make sure nothing is blocking the presence detection sensor.
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Touch the screen to wake the computer.
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NOTE
Presence detection turns on the display but doesn't wake the computer if it's
in Standby mode.
Make sure nothing is blocking the presence detection sensor.
Set the Re-enable Time option so that users have enough time to leave the room
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See Proximity on page 78.
Be aware that the presence detection sensor's range is 16' (5 m).
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Check for the following:
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Direct sunlight
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Bright lights
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Forced air ducts
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Plasma displays
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Infrared audio systems
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Other infrared sources
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Polished floors, glass walls, or other reflective surfaces
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