Introduction; Decisions 3 - AT&T MERLIN 1030 Planning Manual

Introduction

The advanced technology of the MERLIN
customize the system to meet your business needs. As the system administrator, you
are responsible for selecting MERLIN system options and features that will enhance
your business operations.
This guide will help you decide which features to assign to your MERLIN system,
and to each voice terminal. Voice terminals are MERLIN system telephones. We
would like you to read through this guide and also the System Configuration Forms
before the Technical Customer-Support Specialist (TC-SS) assigned to your account
contacts you. Reading this guide beforehand will enable you to have an understand-
ing of the questions the TC-SS will ask you, and also how you want your system to
operate. Since the needs of customers vary, we need you to supply the information
contained in the System Configuration Forms to customize your system.
This planning guide explains everything you need to know to customize your
MERLIN communications system.
Here is what you need to do:
1. Read this planning guide, which is divided into the following sections:
Decisions: This section helps you make the following systemwide
c h o i c e s :
— How will people access outside lines? Will you have a square or pooled
s y s t e m ?
— If you decide to have a pooled system, how will people access the line
pools? Will they press a button or dial a number to get an outside line?
— Will you be using the Automatic Route Selection feature with your
MERLIN communications system?
— Will you have a Call Management System working with your M E R L I N
communications system?
Getting Started: This section discusses systemwide features that will be
set by you when your system is installed. If necessary, you can change
these features at any time.
Voice Terminal Programmability: This section discusses the features that
are programmed at each voice terminal. Voice terminals can also be pro-
grammed from the administration console.
Initial Feature Assignments: This section shows you the initial features
preassigned to voice terminal buttons.
Documents: This section discusses the documentation that you will
receive with your MERLIN system and who the appropriate person for each
document would be.
2. After reading through this guide, remove the forms from the front pocket of
this package. Read through the "Instructions for Completing System and
Voice Terminal Configuration Forms." If you want to begin filling out the forms,
follow the directions in those instructions to complete:
The System Configuration Form.
One Voice Terminal Configuration Form for each voice terminal in your
system (make enough photocopies of this form for all the voice terminals
in your system). When filling out this form, make certain that you have the
correct form for your system; there are several of these forms.
If you have any questions, please call the Technical Customer-Support
3 .
Specialist responsible for your account. You will find his or her name on the
letter that accompanies this package.
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communications system allows you to