Putting A Call On Hold While You Answer A Second Call; Setting Up Conference Calls - Avaya 4621SW User Manual

To put an active call on hold while you place a new call
1. Press the Hold (
The active call is automatically put on hold. The display area shows an associated HELD
softkey on the right side of the display area.
2. Press a Line/Feature ( ) button to obtain the dial tone. Place and conclude the new call.
3. To retrieve the held call, select the HELD softkey that corresponds to the held line.
There may be a slight delay before the call becomes active again.

Putting a Call on Hold while You Answer a Second Call

Occasionally someone might call you while you are engaged in an active call. If this happens,
you will be alerted to the incoming call by the Message Waiting indicator, which begins to flash.
In addition, a ringing ( ) icon will be displayed in the display area beside one of the Line/
Feature ( ) buttons. You can put the active call on hold while you answer the incoming call.
To put an active call on hold while you answer a second call
1. When information about an incoming call appears in the display area, select the Line/
Feature ( ) button that corresponds to the incoming call.
The active call is automatically put on hold. The display area shows an associated HELD
softkey on the right side of the display area.
2. Conduct and conclude the new call.
3. To retrieve the held call, select the HELD softkey that corresponds to the held line.
There may be a slight delay before the call becomes active again.

Setting up Conference Calls

You can create a conference call with three participants. One of the other participants can, in
turn, add one or two additional participants to the conference call. To ensure optimum
performance, a maximum of five parties per conference call is recommended.
Note:
If one of the conference-call participants has a SIP phone with "music on hold"
Note:
enabled, it is possible for that party to interrupt the conversation of any of the P2P
participants with music (or another disruptive sound) by putting P2P participants
on hold. If this happens, you may optionally choose to drop the telephone that is
playing music on hold.
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide
) button.
Setting up Conference Calls
July 2006
39