Putting A Call On Hold While You Answer A Second Call; Setting Up Conference Calls - Avaya one-X Quick Edition User Manual

Putting a Call on Hold while You Answer a Second Call

Occasionally someone might call you while you are engaged in an active call. If this happens,
you will be alerted to the incoming call by the Message Waiting indicator, which begins to flash.
In addition, a ringing ( ) icon will be displayed in the display area beside one of the Line/
Feature ( ) buttons. You can put the active call on hold while you answer the incoming call.
To put an active call on hold while you answer a second call
1. When information about an incoming call appears in the display area, select the Line/
Feature ( ) button that corresponds to the incoming call.
The active call is automatically put on hold. The display area shows an associated HELD
softkey on the right side of the display area.
2. Conduct and conclude the new call.
3. To retrieve the held call, select the HELD softkey that corresponds to the held line.

Setting up Conference Calls

You can create a conference call with three participants. One of the other participants can, in
turn, add one or two additional participants to the conference call. To ensure optimum
performance, a maximum of five parties per conference call is recommended.
You can drop one or all parties from the conference call at any time. You can also put any party
on hold during a conference call (see
To create a conference call between three parties
1. Call the first party (see
When the call is answered, press the Conference (
2. Select the Dial softkey and dial the number of the second party, or select the FrDir softkey
and choose the number from a directory.
The first party is put on hold automatically.
3. When the second party answers, press the Conference (
The second party is added to the conference call, and the first party is taken off hold
automatically.
Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide
Putting a Call on Hold on page
Making Calls on page
Setting up Conference Calls
36).
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) button.
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March 2006