Receiving Calls; Putting A Call On Hold - Avaya 4610SW User Manual

Receiving Calls

To answer an incoming call
Pick up the handset, or press SPEAKER, or press HEADSET.
To answer or ignore a second incoming call
Press Answer or Ignore while the telephone is ringing.
If you choose to Answer, the first call is put on hold.
Tip:
When you have multiple incoming calls (more than three for the 4610 and more
Tip:
than four for the 4621) you must transfer, park, or place the active call on hold
before you answer the next call.

Putting a Call on Hold

To put a single call on hold
Press HOLD. You can replace the handset without losing the call.
To retrieve a held call
Pick up the handset and press HOLD.
To put an active call on hold while you place a new call
1. Press HOLD.
2. Press a Line/Feature button.
3. Place and conclude the new call.
4. Retrieve the held call.
To put an active call on hold while you answer a second call
1. When a call comes in, press the Line/Feature button that corresponds to the incoming call.
The active call is automatically put on hold.
2. Place and conclude the new call.
3. To retrieve the held call, press the HELD softkey that corresponds to the held line.
Avaya one-X Quick Edition Release 3.2 Telephone User Guide
Receiving Calls
7
August 2007