Appendix A.5 Take A Fieldserver Diagnostic Capture; Appendix A.5.1 Using The Fieldserver Toolbox; Figure 30: Ethernet Port Location - SMC Networks Lochinvar ProtoNode Startup Manual

Appendix A.5 Take a FieldServer Diagnostic Capture

When there is a problem on-site that cannot easily be resolved, perform a diagnostic capture before
contacting support so that support can quickly solve the problem. There are two methods for taking
diagnostic captures:
•
FieldServer Toolbox:
This method requires installation of the FS Toolbox program. A FS Toolbox diagnostic capture
takes a snapshot of the loaded configuration files and a log of all the communications on the
serial ports over a specified period of time. If the problem occurs over an Ethernet connection,
then take a Wire Shark capture.
•
Gateway's FS-GUI Page:
This method doesn't require downloading software. The diagnostic capture utilities are embedded
in the FS-GUI web interface. Starting a diagnostic capture takes a snapshot of the loaded
configuration files and a log of all the communications over a specified period of time. This works
for both serial and Ethernet connections.
NOTE: The information in the zipped files contains everything support needs to quickly resolve
problems that occur on-site.

Appendix A.5.1 Using the FieldServer Toolbox

Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will
accelerate diagnosis of the problem.
•
Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the
FieldServer-Toolbox.zip via the Sierra Monitor website's
•
Extract the executable file and complete the installation.
•
Connect a standard Cat-5 Ethernet cable between the PC and ProtoNode.
•
Double click on the FS Toolbox Utility.
Ethernet Port

Figure 30: Ethernet Port Location

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