Troubleshooting For Pc Users - Acomdata HD500FPMM User Manual

Troubleshooting for PC Users

The power will not go on when I turn on the mini Pal.
A: Make sure your connections are secure.
My computer does not recognize the mini Pal.
A: Make sure all of your connections are secure. If you have an add-on card,
make sure it is working properly and/or update the driver. Also, make sure
you have all the latest updates for your operating system.
When I leave my computer idle for a while and come back, my mini Pal
won't work properly.
A: The most likely cause is that your computer is going into sleep mode. The
immediate solution is to restart your computer. To prevent this problem from
recurring, go into your Power Settings/Energy Saver and set it to where it
never goes into sleep mode.
My mini Pal feels warm when it's powered on. Is this dangerous?
A: When in operation, mini Pal may feel quite warm to the touch. This is nor-
mal.
The mini Pal gives me a "Device cannot start. Code (10)."
A: This is a power issue. Make sure your connections are secure. The other
possibility is that the mini Pal has malfunctioned and requires service.
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I don't see my mini Pal in My Computer, but it does appear in Device
Manager. (Windows XP & 2000 only)
A: Right-click on My Computer. Select Manage in the pop-up menu. In
the Computer Management window, select Storage, then select Disk
Management. In the Disk Management window, you should see a list of
available storage devices. Look for the disk that has a capacity closest to the
mini Pal. Right-click on the right-hand box; in the pop-up menu select Delete
Partition. Once you do this, it will say "Online" & "Unallocated. " Right-click
on the box and select Create New Partition in the pop-up menu. When the
Partition Wizard appears, select Primary Partition and click on Next. You will
see a default value for the mini Pal; click Next. You will then see a drive letter
(you can change this letter if you wish); click Next. You will then be asked to
format the mini Pal.
When I try to format my mini Pal in Windows 2000/XP I get the message:
"Could not complete format."
A: This problem can occur if you are using an expansion card to connect the
mini Pal. Plug the mini Pal into a FireWire port on your computer and try the
format again. You may also come across this error if you try to format mini Pal
using FAT32 file on Windows XP or 2000.
My USB 2.0 peripherals seem to be operating slower than 480 Mbps.
A: First, in order to reach USB 2.0 speeds, your mini Pal must be connected
to a USB 2.0 port on your computer. If the connection only supports USB
1.1, any USB devices connected to mini Pal will operate at USB 1.1 speeds.
Second, 480 Mbps is the maximum speed that USB 2.0 devices can reach.
Actual data transfer rates will vary depending on a number of factors, includ-
ing available CPU resources, and the number of USB devices connected.
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