Troubleshooting; Troubleshooting For Pc Users - Acomdata E5 External Hard Drives User Manual

Troubleshooting

If you experience a problem with your AcomData product,
you should take the following actions in the order specified:
1. Make sure you followed all of the instructions in this
guide properly.
2. Consult the Troubleshooting sections of this guide.
3. If the issue you are having is still not resolved, please
contact Technical Support using one of the following
options:
a) via the online Technical Support form at our web site,
www.acomdata.com;
b) via e-mail at techsupport@acomdata.com;
c) by telephone at (909) 348-0680

Troubleshooting for PC Users

The power will not go on when I turn on the Drive.
A: Make sure your connections are secure.
My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If you have
an add-on card, make sure it is working properly and/or
update the driver. Also, make sure you have all the latest
updates for your operating system.
When I leave my computer idle for a while and come
back, my AcomData Drive won't work properly.
A: The most likely cause is that your computer is going
into Sleep mode. The immediate solution is to restart your
computer. To prevent this problem from reoccurring, go
into your Power Settings/Energy Saver and set it to where it
never goes into Sleep mode.
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My AcomData Drive feels warm when it's powered on. Is
this dangerous?
A: When in operation, the Drive may feel quite warm to the
touch. This is normal.
The Drive gives me a "Device cannot start. Code (10)."
A: This is a power issue. Make sure your connections are
secure. The other possibility is that the Drive has malfunc-
tioned and requires service.
I don't see my AcomData Drive in My Computer, but it does
appear in Device Manager. (Windows XP & 2000 only)
A: Right-click on My Computer. Select Manage in the
pop-up menu. In the Computer Management window,
select Storage, then select Disk Management. In the Disk
Management window, you should see a list of available stor-
age devices. Look for the Disk that has a capacity closest to
your AcomData Drive. Right-click on the right-hand box; in
the pop-up menu select Delete Partition. Once you do this,
it will say "Online" & "Unallocated. " Right-click on the box
and select Create New Partition in the pop-up menu. When
the Partition Wizard appears, select Primary Partition and
click on Next. You will see a default value for the AcomData
Drive; click Next. You will then see a drive letter (you can
change this drive letter if you wish); click Next. You will then
be asked to format the AcomData Drive.
When I try to format my Drive in Windows 2000/XP I get
the message: "Could not complete format."
A: This problem can occur if you are using an expansion
card to connect the AcomData Drive. Plug the Drive into a
data port on your computer and try the format again.
You may also come across this error if you are using
Windows 2000 or XP and you try to format the AcomData
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