Troubleshooting For Mac Users - Acomdata HD500FPMM User Manual

Troubleshooting for Mac users

The power will not go on when I plug in the mini Pal.
A: Make sure your connections are secure.
My computer does not recognize the mini Pal.
A: First, make sure the connections are secure. Second, check if your mini
Pal is listed in the Apple System Profiler. If the driver listed is "USB Authoring
Support" or "Toast USB Support", disable this Extension(s) in the Extensions
Manager, as they can cause a conflict with the mini Pal.
When I leave my computer idle for a while my mini Pal won't work.
A: Most likely, your computer is going to "sleep." The immediate solution is to
restart your computer. To prevent this problem from recurring, change your
Energy Saver preferences so your computer will never go into sleep mode.
My mini Pal feels warm when it's powered on. Is this dangerous?
A: When powered on, mini Pal may feel quite warm to the touch. This is normal.
My USB 2.0 peripherals seem to be operating slower than 480 Mbps.
A: First, in order to reach USB 2.0 speeds, your mini Pal must be connected
to a USB 2.0 port on your computer. If the connection only supports USB
1.1, any USB devices connected to mini Pal will operate at USB 1.1 speeds.
Second, 480 Mbps is the maximum speed that USB 2.0 devices can reach.
Actual data transfer rates will vary depending on a number of factors, includ-
ing available CPU resources, and the number of USB devices connected.
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When I connected the mini Pal to my computer I got the following alert
message: "Please insert disk 'untitled'."
A: If you get this alert message, your Mac is not recognizing the mini Pal, and
the mouse cursor may actually freeze on screen. If this happens, hold down
the Apple/Control key and press the Period "." key. You should regain con-
trol of your mouse. Restart your computer and rebuild the Desktop. (Refer
to the manual that came with your Mac for instructions on how to rebuild
the Desktop. It is good practice to periodically rebuild the Desktop anyway.)
After your Mac restarts, the mini Pal should mount normally and you should
not have this problem again.
I set up my mini Pal on Mac OS 9 and it was working fine. Then when I
upgraded to Mac OS X my computer asked me to re-initialize the mini Pal.
A: If this message appears, you have no choice but to re-initialize (re-format)
the mini Pal. Copy the data stored on your mini Pal to another storage device
before upgrading to Mac OS X. After the upgrade is complete, re-initialize
the mini Pal on Mac OS X, and then copy the data back.
My mini Pal is asking me to initialize it, but it was already formatted.
A: On Mac OS 9, you may need to initialize a hard drive the first time you
connect it to your computer, even though the hard drive may have already
been formatted. Another reason is that the file system might have become
corrupted, in which case it needs to be repaired. Use a disk utility to repair
the disk. Periodic testing of a hard drive is recommended to keep it in good
working order.
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