Obtaining Service For Your Acomdata Product; How To Purchase Accessories - Acomdata HD500FPMM User Manual

Obtaining Service
for Your AcomData Product
If you experience a problem with your Acomdata product, please contact
Technical Support at techsupport@acomdata.com, or call (909) 348-0680.
A knowledgeable AcomData Technical Support Specialist (TSS) will be able
to help you solve most problems. If the problem cannot be resolved by Tech
Support, your TSS will assist you in arranging for service. Please read the One
Year Limited Warranty for terms and conditions.
What you need in order to obtain warranty service:
1) A copy of the bill of sale from the purchase of your AcomData product;
2) A Returned Merchandise Authorization (RMA) number that is assigned
to your product by your TSS. An RMA can only be generated if the prod-
uct has been registered online at www.acomdata.com. If your AcomData
product is not registered at the time you need service, you must register
the product online or your Technical Support Specialist can register it for
you. Your TSS will then take you through the process to ensure you receive
prompt service.
Do not send a product in for service without first contacting AcomData Tech-
nical Support and following the instructions from your TSS. AcomData will
not accept returned products that have not been assigned an RMA number.
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How to
Purchase Accessories
Contact Customer Service at customerservice@acomdata.com. In your e-mail,
please include:
• your name;
• phone number;
• mailing address;
• model number or description of item (e.g. 6-pin to 4-pin FireWire cable);
• quantity per item.
A Customer Service agent will contact you to complete the transaction.
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