Troubleshooting; Troubleshooting For Pc Users - Acomdata Ondago User Manual

1GB = 1,024 MB = 1,048,576 KB = 1,073,741,824 bytes. Example: A
hard drive with a capacity of 120 GB will show up on Windows and
Mac with a capacity of, say, 111.8 GB. The actual number of avail-
able bytes is 120,044,335,923, which is just over 120 GB (decimal).
Hard drive manufacturers use the decimal method because it is
simpler and less confusing to consumers who may not be familiar
with the base 2 number system. Manufacturers of operating sys-
tems do not need to concern themselves with this issue, so they
typically use the more traditional binary method. As long as the
drive displays the correct number of bytes (approximately), you are
getting the drive's full capacity. The reason we say that the number
of bytes will be approximate is because operating systems reserve
a small amount of disk space for their own purposes. The actual
amount may vary depending on the operating system.
Q: Can I use my AcomData Drive to copy an operating system
from one computer to another?
A: You cannot transfer an installed operating system to another
computer or hard drive simply by copying the operating system's
files. In order to install an operating system, you'll need to follow
the manufacturer's installation procedure. If you wish to transfer
the contents of one startup disk to another, you will first need to
properly install the operating system on the target drive. You can
then use your AcomData Drive to copy over your files (except the
operating system).
If you use your AcomData drive as a backup device, and you use
the Backup operation in Retrospect Express, it is possible to back-
up the entire contents of your computer's startup disk, including
the operating system and all associated files. If your computer's
startup disk becomes unresponsive, you can restore the entire
disk from your AcomData Drive. See the Help menu in Retrospect
Express for more information.
Q: Does AcomData provide data recovery services?
A: AcomData does not provide data recovery services.
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Troubleshooting

If you experience a problem with your AcomData product,
you should take the following actions in the order specified:
1. Make sure you followed the instructions in this guide.
2. Consult the Troubleshooting sections of this guide.
3. If the issue you are having is still not resolved, contact
Technical Support using one of the following options:
a) via the online Technical Support form at our web site,
www.acomdata.com;
b) via e-mail at techsupport@acomdata.com;
c) by telephone at (909) 348-0680

Troubleshooting for PC Users

The power will not go on when I connect the Drive.
A: Make sure your connections are secure. If you are trying
to use bus power, make sure you are using the proper cable
(s). See "Connecting the Drive to Your Computer" for instruc-
tions.
My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If you have
an add-on card, make sure it is working properly and/or
update the driver. Also, make sure you have all the latest
updates for your operating system.
When I leave my computer idle for a while and come
back, my AcomData Drive won't work properly.
A: The most likely cause is that your computer is going
into Sleep mode. The immediate solution is to restart your
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