Dell EMC PowerEdge R240 Installation And Service Manual
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Dell EMC PowerEdge R240 Installation And Service Manual

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Dell EMC PowerEdge R240
Installation and Service Manual
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Regulatory Model: E57S Series
Regulatory Type: E57S001
Dec 2020
Rev. A06

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Summary of Contents for Dell EMC PowerEdge R240

  • Page 1 Dell EMC PowerEdge R240 Installation and Service Manual Regulatory Model: E57S Series Regulatory Type: E57S001 Dec 2020 Rev. A06...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................6 Chapter 2: Dell EMC PowerEdge R240 system overview..............7 Front view of the system..............................7 Control panels.................................8 Rear view of the system..............................9 Inside the system................................10 Locating the information tag of your system.......................11 Chapter 3: Initial system setup and configuration................
  • Page 4 Removing a 2.5-inch drive from a 3.5-inch drive adapter................. 31 Installing a 2.5-inch drive into a 3.5-inch drive adapter..................32 Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier..............33 Installing a 3.5-inch adapter into a 3.5-inch drive carrier..................34 Removing a cabled drive............................35 Installing a cabled drive..............................36 Removing the cabled drive from the drive carrier....................37 Installing a cabled drive into the drive carrier.......................38...
  • Page 5 Chapter 7: Getting help....................... 88 Recycling or End-of-Life service information......................88 Contacting Dell.................................. 88 Accessing system information by using QRL......................88 Quick Resource Locator for Dell EMC PowerEdge R240 system..............89 Receiving automated support with SupportAssist ....................89 Chapter 8: Documentation resources..................90 Contents...

  • Page 6: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 7: Chapter 2: Dell Emc Poweredge R240 System Overview

    Dell EMC PowerEdge R240 system overview The Dell EMC PowerEdge R240 system is a 1U server that supports: ● One Intel Xeon, Core i3, Pentium, or Celeron processor ● Four DIMM slots ● Cabled AC power supply unit ● Up to four 3.5-inch SAS, SATA drives or SSDs, or four 3.5-inch cabled drives, or two 3.5-inch cabled drives.

  • Page 8: Control Panels

    For more information about the ports, see the Dell EMC PowerEdge R240 Technical Specifications. Control panels Left control panel Figure 3. Left control panel view 1. System health and system ID indicator Right control panel Figure 4. Right control panel view 1.

  • Page 9: Rear View Of The System

    10. System status indicator cable port (CMA) 11. USB 3.0 ports (2) 12. iDRAC dedicated NIC port 13. VGA port For more information about the ports and connectors, see the Dell EMC PowerEdge R240 Technical Specifications. Dell EMC PowerEdge R240 system overview...

  • Page 10: Inside The System

    1. Optical drive 2. Intrusion switch 3. Cabled AC power supply unit 4. Expansion card riser 5. Processor and heat sink 6. Memory module sockets 7. System board 8. Fan (4) 9. Drive backplane Dell EMC PowerEdge R240 system overview...

  • Page 11: Locating The Information Tag Of Your System

    Mini Enterprise Service Tag (MEST) label on the chassis, on the rear of the system. This information is used by Dell to route support calls to the appropriate personnel. Figure 8. Locating Service Tag of your system 1. Information tag (front view) 2. Information tag (back view) Dell EMC PowerEdge R240 system overview...
  • Page 12 3. OpenManage Mobile (OMM) label 4. iDRAC MAC address and iDRAC secure password label 5. Service Tag, Express Service Code, QRL label Dell EMC PowerEdge R240 system overview...

  • Page 13: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration Topics: • Setting up your system • iDRAC configuration • Options to install the operating system Setting up your system Perform the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at www.dell.com/poweredgemanuals.

  • Page 14: Log In To Idrac

    Deployment Toolkit Dell certified VMware ESXi www.dell.com/virtualizationsolutions Installation and How-to videos for supported operating Supported Operating Systems for Dell EMC PowerEdge systems on PowerEdge systems systems Methods to download firmware and drivers You can download the firmware and drivers by using any of the following methods: Table 2.

  • Page 15: Downloading Drivers And Firmware

    Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware.

  • Page 16: Chapter 4: Installing And Removing System Components

    Installing and removing system components Topics: • Safety instructions • Before working inside your system • After working inside your system • Recommended tools • Front bezel • System cover • Air shroud • Cooling fans • Drives • Intrusion switch •...

  • Page 17: Before Working Inside Your System

    Before working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Power off the system and all attached peripherals. 2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.

  • Page 18: Front Bezel

    Front bezel Removing the front bezel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Keep the bezel key handy. Steps 1. Unlock the bezel. 2. Press the release button, and remove the left end of the bezel. 3.

  • Page 19: System Cover

    Figure 10. Installing the front bezel System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If applicable, remove the system from the rack. NOTE: For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.

  • Page 20: Installing The System Cover

    Figure 11. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Power off the system, including all attached peripherals. 3. Disconnect the system from the electrical outlet, and disconnect the peripherals. 4.
  • Page 21 Figure 12. Installing the system cover Next steps 1. Follow the procedure listed in the After working inside your system. Installing and removing system components...

  • Page 22: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions.

  • Page 23: Cooling Fans

    Figure 14. Installing the air shroud Next steps 1. Follow the procedure listed in the After working inside your system. Cooling fans Removing the cooling fan blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 24: Installing The Cooling Fan Blank

    Next steps 1. If applicable, replace the cooling fan blank install the cooling fan. Installing the cooling fan blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 25: Installing A Cooling Fan

    Figure 17. Removing a cooling fan Next steps Replace the cooling fan blank install the cooling fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system..

  • Page 26: Drives

    Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported. Steps Press the release button, and slide the drive blank out of the drive slot.

  • Page 27: Removing A Hot-Swappable Drive

    Figure 20. Installing a drive blank Next steps Replace the front bezel. Removing a hot-swappable drive Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is power off. When the drive indicators are off, the drive is ready for removal.

  • Page 28: Installing The Hot-Swappable Drive

    Figure 21. Removing a hot-swappable drive Next steps Replace the drive or install a drive blank. Installing the hot-swappable drive Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 29: Removing The Drive From The Drive Carrier

    Steps 1. Press the release button on the front of the drive carrier to open the release handle. 2. Slide the drive into the drive slot. 3. Close the drive release handle to lock the drive in place. Figure 22. Installing the hot-swappable drive Next steps Replace the front bezel.

  • Page 30: Installing The Drive Into The Drive Carrier

    Figure 23. Removing the drive from the drive carrier Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. Remove the drive blank. Steps 1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier. 2.

  • Page 31: Removing A 2.5-Inch Drive From A 3.5-Inch Drive Adapter

    Figure 24. Installing a drive into the drive carrier Next steps Install the drive carrier. 2. If removed, install the front bezel. Removing a 2.5-inch drive from a 3.5-inch drive adapter Steps 1. Using a Phillips #1 screwdriver, remove the screws from the side of the 3.5-inch drive adapter. NOTE: If the 2.5-inch drive has Torx screw, use Torx 6 screwdriver to remove the drive from a 3.5-inch drive adapter.

  • Page 32: Installing A 2.5-Inch Drive Into A 3.5-Inch Drive Adapter

    Figure 25. Removing a 2.5-inch drive from a 3.5-inch drive adapter Next steps Install a 2.5-inch drive into the 3.5-inch drive adapter. Installing a 2.5-inch drive into a 3.5-inch drive adapter Steps 1. Align the screw holes on the 2.5-inch drive with the screw holes on the 3.5-inch drive adapter. 2.

  • Page 33: Removing A 3.5-Inch Drive Adapter From A 3.5-Inch Drive Carrier

    Figure 26. Installing a 2.5-inch drive into a 3.5-inch drive adapter Next steps 1. Follow the procedure listed in the After working inside your system. Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 34: Installing A 3.5-Inch Adapter Into A 3.5-Inch Drive Carrier

    Figure 27. Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier Next steps Replace a 3.5-inch adapter into a 3.5-inch drive carrier. Installing a 3.5-inch adapter into a 3.5-inch drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 35: Removing A Cabled Drive

    Figure 28. Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier Next steps Replace a 3.5-inch drive carrier. 2. Follow the procedure listed in After working inside your system. Removing a cabled drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 36: Installing A Cabled Drive

    Figure 29. Removing a cabled drive Next steps Install the drive into the drive carrier. Installing a cabled drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 37: Removing The Cabled Drive From The Drive Carrier

    Figure 30. Installing a cabled drive Next steps 1. Follow the procedure listed in the After working inside your system. Removing the cabled drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 38: Installing A Cabled Drive Into The Drive Carrier

    Figure 31. Removing the cabled drive from the drive carrier Next steps Install the drive into the drive carrier. Installing a cabled drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 39: Intrusion Switch

    Next steps 1. Enter System Setup and ensure that the controller of the drive is enabled. 2. Exit System Setup and reboot the system. 3. Install any software required for the drive operation as described in the documentation for the drive. 4.

  • Page 40: System Memory

    Figure 34. Installing the intrusion switch Next steps 1. Follow the procedure listed in the After working inside your system. System memory System memory guidelines Your system contains 4 memory sockets organized into two channels. In each channel, the 1st socket is marked white and the 2nd socket black.

  • Page 41: General Memory Module Installation Guidelines

    Figure 35. Memory socket locations Memory channels are organized as follows: Table 3. Memory channels Memory socket locations on the system board Processor 1 Channel 0: Memory slots A1 and A3 Channel 1: Memory slots A2 and A4 Table 4. Memory population DIMM Type DIMMs Operating Frequency (in...

  • Page 42: Removing A Memory Module

    ● System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower]) ● Maximum supported DIMM speed of the processors. ● Maximum supported DIMM speed of the processors. ● Maximum supported speed of the DIMMs NOTE: MT/s indicates DIMM speed in MegaTransfers per second.

  • Page 43: Installing A Memory Module

    Figure 36. Removing a memory module Next steps Replace the memory module. Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 44: Expansion Cards And Expansion Card Risers

    A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Expansion card installation guidelines To ensure proper cooling and mechanical fit, the following table provides guidelines for installing expansion cards.
  • Page 45 Figure 38. Expansion card riser Table 6. Expansion card riser specifications PCIe slot Riser PCIe slot height PCIe slot length Slot width Slot 1 x8 PCIe Low-profile Half-length Slot 2 x16 PCIe Low-profile/Full-height Half-length Table 7. Riser configuration Card type Slot priority Maximum number of cards supported PERC H730P+, Adapter, Plus...

  • Page 46: Removing The Expansion Card Riser

    Removing the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Steps 1. Open the blue expansion card riser retention-latch located on the system. 2.

  • Page 47: Installing The Expansion Card Riser

    Next steps 1. If applicable, replace the expansion card riser. Installing the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 48: Removing Expansion Card From The Expansion Card Riser

    Figure 42. Installing the expansion card riser Next steps Install the air shroud. 2. Follow the procedure listed in the After working inside your system. Removing expansion card from the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 49: Installing Expansion Card Into The Expansion Card Riser

    Figure 43. Removing expansion card from the expansion card riser 2. Install a expansion card filler bracket if you are not going to replace the expansion card. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 50 Remove the air shroud. Remove the expansion card riser. Steps 1. Remove the filler bracket. NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 51: M.2 Ssd Module

    M.2 SSD module Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. 4. Remove the BOSS card. NOTE: The procedure to remove the BOSS card is similar to removing an expansion card. Steps 1.

  • Page 52: System Battery

    Steps 1. Align the M.2 SSD module at an angle with the BOSS card connector. 2. Insert the M.2 SSD module until it is firmly seated in the BOSS card connector. 3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the BOSS card with the screw. Figure 48.
  • Page 53 NOTE: Ensure that you do not push the battery holder clip more than 3.2 millimeters, It may damage the battery holder. b. Push the battery toward the positive side of the battery until the battery disengages from the connector. c. Lift the battery away from the system. Figure 49.

  • Page 54: Optional Internal Usb Memory Key

    Figure 50. Installing system battery Next steps Install the expansion card riser. Install the air shroud. 3. Follow the procedure listed in the After working inside your system. 4. Confirm that the battery is operating properly, by performing the following steps: a.

  • Page 55: Optional Optical Drive

    Steps 1. Locate the USB port or USB memory key on the system board. To locate the USB port, see the System board jumpers and connectors section. 2. If installed, remove the USB memory key from the USB port. 3. Insert the replacement USB memory key into the USB port. Next steps Replace the expansion card riser.

  • Page 56: Installing The Optional Optical Drive

    Installing the optional optical drive Prerequisites The procedure for installing an optical drive and optical drive blank. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the front bezel.

  • Page 57: Removing The Processor

    a. Loosen the first screw three turns. b. Loosen the screw diagonally opposite to the screw you loosened first. c. Return to the first screw and loosen it completely. d. Repeat the procedure for the remaining two screws. 2. Lift the heat sink away from the system. Figure 53.

  • Page 58: Installing The Processor

    Figure 54. Removing the processor Next steps Install the processor. Install the heat sink. Installing the processor Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 59: Installing The Heat Sink

    2. Follow the procedure listed in the After working inside your system. Installing the heat sink Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 60: Removing The Optional Idsdm Or Vflash Card

    Removing the optional IDSDM or vFlash card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. 4. If you are replacing the IDSDM/vFlash card, remove the MicroSD cards.

  • Page 61: Removing The Microsd Card

    Next steps Install the MicroSD cards. NOTE: Reinstall the MicroSD cards into the same slots that are based on the labels you had marked on the cards during removal. Install the air shroud. 3. Follow the procedure that is listed in After working inside your system.

  • Page 62: Installing The Microsd Card

    Installing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the IDSDM or vFlash module. NOTE: To use a MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: If reinstalling, ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal.

  • Page 63: Drive Backplane

    Drive backplane Drive backplane The PowerEdge R240 system supports 3.5-inch (x4) SAS/SATA backplane. Figure 60. 3.5-inch (x4) SAS/SATA backplane 1. Release tab (2) 2. Backplane SAS A0 connector (BP_SAS_A) 3. Backplane Power A connector (BP_PWR_A) 4. Backplane signal connector (BP_SIG)

  • Page 64: Installing The Drive Backplane

    Figure 61. Removing the drive backplane Next steps Replace the backplane. Installing the drive backplane Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane.

  • Page 65: Cable Routing

    Next steps 1. Connect the following cables to the backplane: a. Backplane signal cable b. Backplane power cable c. PERC cable 2. Replace the drives. 3. Follow the procedure listed in the After working inside your system. Cable routing Figure 63. Cable routing - 4 x 3.5-inch drive backplane with PERC Figure 64.
  • Page 66 Figure 65. Cable routing - 4 x 3.5-inch cabled drive with PERC Figure 66. Cable routing - 4 x 3.5-inch cabled drive with SATA Installing and removing system components...

  • Page 67: Power Supply Unit

    Figure 68. Cable routing - 2 x 3.5-inch cabled drive with SATA Power supply unit NOTE: For more information, see the Dell EMC PowerEdge R240 Technical Specifications. Removing a cabled power supply unit Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 68: Installing A Cabled Power Supply Unit

    6. If applicable, remove the expansion card riser. Steps 1. Using a Phillips #2 screwdriver, remove the screw securing the PSU to the system. 2. Slide the PSU out of the PSU bay in the chassis. Figure 69. Removing a cabled power supply unit Next steps Replace cabled AC power supply.

  • Page 69: System Board

    Figure 70. Installing a cabled power supply unit Next steps 1. Connect the PSU cables to the connectors on the system board and the backplane. 2. If applicable, install the expansion card riser. Install the air shroud. 4. Follow the procedure listed in the After working inside your system.
  • Page 70 CAUTION: Take care not to damage the system identification button while removing the system board from the system. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. Steps 1. Using a Phillips #2 screwdriver, remove the screws securing the system board to the chassis. Figure 71.

  • Page 71: Installing The System Board

    Figure 72. Removing the system board Next steps Install the system board. Installing the system board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If you are replacing the system board, remove all the components listed in the Removing the system board section.
  • Page 72 Figure 73. Installing the system board 4. Using a Phillips #2 screwdriver, tighten the screws that secure the system board to the chassis. Next steps 1. Replace the following: Trusted Platform Module (TPM) NOTE: The TPM must be replaced only while installing a new system board. NOTE: The TPM plug-in module is attached to the system board and cannot be removed.

  • Page 73: Restoring The System Using Easy Restore

    Restoring the system using Easy Restore The easy restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.

  • Page 74: Initializing Tpm For Bitlocker Users

    Removing the TPM Steps 1. Locate the TPM connector on the system board. 2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4.

  • Page 75: Initializing The Tpm 1.2 For Txt Users

    Initializing the TPM 1.2 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Preboot Measurements. 4.

  • Page 76: Installing The Left Control Panel

    Figure 75. Removing the left control panel Next steps Install the left control panel. Installing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 77: Removing The Right Control Panel

    Figure 76. Installing the left control panel Next steps 1. Follow the procedure listed in the After working inside your system. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 78: Installing The Right Control Panel

    Figure 77. Removing the right control panel Next steps Install the right control panel. Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 79 Figure 78. Installing the right control panel Next steps 1. Follow the procedure listed in the After working inside your system. Installing and removing system components...

  • Page 80: Chapter 5: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.

  • Page 81: System Board Jumper Settings

    Table 8. System board connectors and descriptions Item Connector Description FAN 1 Fan 1 cable connector BP_SIG Backplane signal cable connector NVRAM_CLR Clear NVRAM PWRD_EN Reset BIOS password jumper RISER_PCIE PERC PCIe x8 socket INT_USB_3.0 Internal USB 3.0 connector OMNIVU_LED1 System board LED indicators (7) Processor socket Power cable connector 2...
  • Page 82 Steps 1. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6. 4.

  • Page 83: Chapter 6: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes The diagnostic indicators on the system front panel display system status during system startup. Topics: • System health and system ID indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Non-redundant cabled power supply unit indicator codes •...

  • Page 84: Idrac Direct Led Indicator Codes

    Table 9. System health and system ID indicator codes (continued) System health and system ID Condition indicator code Indicates that the system is in fail-safe mode. If the problem persists, see the Getting Solid amber help section. Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log for specific error messages.

  • Page 85: Non-Redundant Cabled Power Supply Unit Indicator Codes

    Table 11. NIC indicator codes (continued) Status Condition Link indicator is green, and activity indicator is off. The NIC is connected to a valid network at its maximum port speed, and data is not being sent or received. Link indicator is amber, and activity indicator is off. The NIC is connected to a valid network at less than its maximum port speed, and data is not being sent or received.

  • Page 86: Drive Indicator Codes

    Drive indicator codes The LEDs on the drive carrier indicates the state of each drive. Each drive carrier in your system has two LEDs: an activity LED (green) and a status LED (bicolor, green/amber). The activity LED flashes whenever the drive is accessed. Figure 83.
  • Page 87 ● View status messages that inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics (ePSA) if your system does not boot. Steps 1.

  • Page 88: Chapter 7: Getting Help

    Getting help Topics: • Recycling or End-of-Life service information • Contacting Dell • Accessing system information by using QRL • Receiving automated support with SupportAssist Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country.

  • Page 89: Quick Resource Locator For Dell Emc Poweredge R240 System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 90: Chapter 8: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 91 OpenManage Enterprise, see the Dell OpenManage Enterprise User’s Guide. For information about installing https://www.dell.com/ and using Dell SupportAssist, see serviceabilitytools the Dell EMC SupportAssist Enterprise User’s Guide. For information about partner www.dell.com/ programs enterprise systems openmanagemanuals management, see the OpenManage Connections Enterprise Systems Management documents.
  • Page 92 Table 14. Additional documentation resources for your system (continued) Task Document Location Troubleshooting your For information about identifying www.dell.com/poweredgemanuals system and troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide. Documentation resources...

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