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5.
SUPPORT AND MAINTENANCE
There are no user serviceable parts or components in the TransPortal Interlock Monitor
(TIM).
The unit is shipped with an internal lithium battery enabled, supporting the unit's real
time clock. While the battery-backed clock provides for faster unit startup, it is entirely
optional for proper operation because the TIM has several means of obtaining the
proper date and time for operation (i.e., over the network and using GPS, if so
equipped). The battery has a predicted lifetime of greater than seven years. If, in the
future, the battery is exhausted, its replacement is optional.
The Rapid Action Information Link Team (RAIL Team) is a group of experienced
product and application engineers ready to assist you to resolve any technical issues
concerning this product. Contact the RAIL Team in the United States at 1-800-652-7276
or by e-mail at railteam@hitachirail.com.
It is helpful to have the following information at hand when calling to expedite support
and gaining prompt assistance:
• The TIM serial number, located on the side of the device adjacent to the barcode
pattern.
• The model number of the device.
• Knowledge of the network connection scheme used for the installation – cellular
radio, private wired network, or private wireless network.
Copyright 2019
SM-1H1.0002 Rev. 2, March 2019
TransPortalTM Interlock Monitor
5-1
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