Poly Polycom RealPresence Group Series User Manual
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Poly Polycom RealPresence Group Series User Manual

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USER GUIDE
6.2.2 | June 2020 | 3725-63715-013A
Polycom RealPresence Group Series
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Power On the System....................5 System Health Check....................6 Power Off a RealPresence Group System............... 6 Using a Polycom RealPresence Group Series Remote Control....7 Remote Control Buttons and Descriptions................8 Recharge the Remote Control Battery................9 Wake the System........................ 9 Contacts......................
  • Page 3 Contents Place a Call during a Conference Call..............17 Answer a Call during a Conference Call..............17 Switch Between Calls in a Conference Call............17 Resume a Held Call in a Conference Call..............17 Hang Up an Individual Call in a Conference Call........... 17 Hang Up a Held Call and Accept a Call..............
  • Page 4 Contents Adjust for Room Lighting..................30 Stop Video......................31 Start Video......................31 Turn Self View On....................31 Turn Self View Off....................31 Allow Video Display on the Web................32 Multipoint Viewing Modes..................32 Multipoint Viewing Layouts..................32 Audio Adjustments......................33 Adjust the Volume....................33 Mute the Microphone....................33 Unmute the Microphone..................

  • Page 5: Before You Begin

    Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.

  • Page 6: Getting Started With Polycom Realpresence Group Series

    Group Series system. For detailed information on the available systems and bundles, as well as the most recent feature descriptions, refer to the Polycom RealPresence Group Series Release Notes available at support.polycom.com. Note: Your system administrator can configure RealPresence Group Series systems and RealPresence Touch devices to show only those options used in your organization.

  • Page 7: System Health Check

    Getting Started with Polycom RealPresence Group Series System Health Check After the system is powered on, the system automatically performs a system health check, which is known as a power on self test (POST). The status of the POST sequence is shown using the LED indicator light on the front of the device, or in the text field display on the front of the system.

  • Page 8: Using A Polycom Realpresence Group Series Remote Control

    Using a Polycom RealPresence Group Series Remote Control Topics: ▪ Remote Control Buttons and Descriptions ▪ Recharge the Remote Control Battery ▪ Wake the System The infrared RealPresence Group Series remote control enables you to operate a RealPresence Group Series system. This includes placing calls, adjusting the volume, controlling the camera, navigating ®...

  • Page 9: Remote Control Buttons And Descriptions

    Using a Polycom RealPresence Group Series Remote Control Remote Control Buttons and Descriptions The following table shows the parts of the remote control and includes descriptions for each part. Remote Control Button Descriptions Parts of the Remote Control Number Description LED IR emitter Decrease speaker volume.

  • Page 10: Recharge The Remote Control Battery

    Using a Polycom RealPresence Group Series Remote Control Recharge the Remote Control Battery When the remote control battery power is at 10% or less, a notification displays on the RealPresence Group system Home screen. You can charge the remote control battery using the system's USB port or any other device with a USB port.

  • Page 11: Contacts

    Contacts Topics: ▪ Contact Presence States ▪ Browse the Directory ▪ Search for Directory Contacts The directory on your system stores contact information that you can use to quickly call contacts. Any contacts that you add to the directory are accessible to everyone at your site who uses the system. Users at other sites cannot access the contacts on your system.

  • Page 12: Search For Directory Contacts

    Contacts directory, and select contacts in the global directory to call. Global directory entries are stored on the Global Directory Server, and you cannot edit the entries from the room system. The global directory also displays as a default Favorites group entitled Global Entry. Procedure 1.

  • Page 13: Calling

    Calling Topics: ▪ Call by Entering a Name or Number ▪ Call Frequently Used Numbers ▪ Call from the Contacts Screen ▪ Call from the Recent Calls List ▪ Call a Speed Dial ▪ Place an Audio-only Call ▪ Answer a Call •...

  • Page 14: Call Frequently Used Numbers

    Calling ▪ IPv4 address: 192.0.2.0 ▪ Host name: room.company.com ▪ SIP address: user@domain.com ▪ H.323 or SIP extension: 2555 ▪ ISDN or phone number: 9782992285 Procedure 1. Press on the remote control. 2. In the dialing field, enter your contact's information using the remote or onscreen keypad or select the onscreen keyboard to enter your contact's information.

  • Page 15: Call From The Recent Calls List

    Calling Call from the Recent Calls List You can choose a number to call from the Recent Calls list, which includes the most recent incoming and outgoing calls. Procedure 1. Using the remote control, press and select 2. Highlight the entry you want to call. 3.

  • Page 16: Accept A Call During A Call

    • Select Hang Up + Accept. Ignore a Call If the Polycom RealPresence Group Series system does not answer incoming calls automatically, you can choose to ignore the call rather than answer it. Procedure » Using your remote control, select Ignore or press...

  • Page 17: Switch Between Point-To-Point Calls

    Calling Switch Between Point-to-Point Calls When you have a call on hold, you can switch between the held and active calls. Procedure 1. Press Home. 2. Select Manage > Switch To. Resume a Call When you no longer want to keep a call on hold, you can resume the held call. Procedure »...

  • Page 18: Place A Call During A Conference Call

    Calling Place a Call during a Conference Call You can hold a call and place a new call in a video conference. Procedure 1. Press and then on the remote control. 2. Place the call using your preferred method. Answer a Call during a Conference Call While in a conference call, you can hold the conference call and answer an incoming call.

  • Page 19: Hang Up A Held Call And Accept A Call

    Calling Hang Up a Held Call and Accept a Call Depending on how your system is set up, you can end the call that was on hold the longest and add an incoming call to the conference. Procedure » Select Hang Up + Accept. The oldest held call is ended and the incoming call is added to the conference.

  • Page 20: Enter A Meeting Password

    Calling Enter a Meeting Password If a conference call is password protected, you might be prompted to enter a meeting password before you can join the call. Procedure 1. If a prompt displays on the screen, use the remote control or on-screen keypad to enter the password.

  • Page 21: Sharing Content

    Sharing Content Topics: ▪ Content Connections on RealPresence Group Systems ▪ Supported Content Resolutions and Refresh Rates ▪ Polycom People+Content IP ▪ Managing Content from Microsoft Clients How you share content depends on whether you are controlling your system with the remote control, the touch interface, or a Polycom touch device.

  • Page 22: Content Connections On Realpresence Group Systems

    Sharing Content Content Connections on RealPresence Group Systems You can connect a computer to the system HDMI or VGA video input ports and share content on the system. Note: Your administrator can enable 3.5mm audio input mixing with HDMI or VGA content input on RealPresence Group Series systems during active calls.

  • Page 23: Share Content From An Hdmi Or Vga Source

    Sharing Content Share Content from an HDMI or VGA Source Before you prepare to show content, make sure the computer is powered on and connected to the HDMI or VGA video input port on the RealPresence Group Series system. Procedure 1.

  • Page 24: Download And Install Polycom People+Content Technology

    Sharing Content Note: For a computer connected directly to the RealPresence Group Series system, Polycom recommends using the Send Computer button or Content button instead of People+Content IP. Download and Install Polycom People+Content Technology You must download and install the Polycom People+Content application on a computer before you can use it to show content.

  • Page 25: Scroll And Zoom Skype For Business Content

    Sharing Content Scroll and Zoom Skype for Business Content When a Microsoft Lync 2013 or Skype for Business 2015 client shares content with your system, you can scroll and zoom the shared content using USB mouse connected to your system in order to see all of the content.

  • Page 26: Recording Calls

    Recording Calls Topics: ▪ RealPresence Media Suite Recording Methods ▪ Record Calls on a DVD or DVR ▪ Record Calls with a Laptop or Tablet Depending on how your system is set up, you can record calls in one of the following ways: ®...

  • Page 27: Realpresence Media Suite Connection Methods

    Recording Calls RealPresence Media Suite Connection Methods You can use any of the following connection methods for dialing the RealPresence Media Suite solution to record calls on the RealPresence Group Series Media Suite Type Connection Method Example Media Suite If the room system and solution are not registered to 10.11.12.13 system the gatekeeper or to a SIP server, dial the...
  • Page 28 Recording Calls TVUI State Operation Touch Tone Code Menu display state Pause recording Start a recording Resume a paused recording Stop a recording Playback a recording Video playback state Pause the video Start the video Resume a paused video Stop a playback and return to the main menu Reverse a video Fast forward a video Dial in to RealPresence Media Suite to Record Calls...

  • Page 29: Recording Calls With Realpresence Media Suite Using Onscreen Controls

    Recording Calls Recording Calls with RealPresence Media Suite using Onscreen Controls When RealPresence Media Suite is enabled for your system, recording controls display on the room system, and you can start, pause, and stop a recording. Record Calls with RealPresence Media Suite using Onscreen Recording Controls You can use either the touch monitors or the remote control to start a recording.

  • Page 30: Record Calls With A Laptop Or Tablet

    Recording Calls 2. Attach a VGA cable from the VGA video output on your RealPresence Group 700 system to the VGA input on your DVD or DVR device. 3. Power on your RealPresence Group 700 system. 4. On the DVD or DVR player, use the record function to record the call. The layout option for the recorded video is the layout that your administrator set for monitor 3.

  • Page 31: Settings

    Settings Topics: ▪ Video Adjustments ▪ Audio Adjustments ▪ Cameras ▪ Call Answering Settings ▪ Encryption and Security Before or during calls, you can adjust audio and video settings, including adjusting the volume, muting the microphone, turning off the camera, and changing the video layout. Depending on how the system is set up by your administrator, you might be able to customize user and administrator settings on the system, including the language, time zone, LAN settings, and security settings.

  • Page 32: Stop Video

    Settings displays darker than the background or to darken a bright background in rooms with high brightness levels. This feature does not affect the way content is displayed. Note: Because backlight controls adjust the main built-in camera, these controls do not make content displayed from a computer display brighter.

  • Page 33: Allow Video Display On The Web

    Settings Allow Video Display on the Web If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. Caution: The default setting is to not allow video display on the web.

  • Page 34: Audio Adjustments

    Settings configuration varies depending on whether your administrator has enabled Self View and how many people are participating. When you do not share content, the configuration for both monitors is spread over both monitors. To find out more about multipoint layouts, talk to the administrator of your RealPresence Group Series system.

  • Page 35: Unmute The Microphone

    Settings If a Polycom tabletop microphone array is connected to your system, you can mute the call by touching on the microphone. The indicators on the microphone are red when your audio is muted, and the muted icon also displays on the monitor. Unmute the Microphone You can resume your microphone audio after muting it in order to speak in a call.

  • Page 36: Cameras

    Settings Cameras You can adjust available cameras in several ways. Select Cameras You can use the remote control to select and adjust the main camera or other near-end or far-end video sources. You might be able to adjust other auxiliary cameras that support pan, tilt, and zoom movement. You can adjust a far-end camera only in a call and only if the far end allows it.

  • Page 37: Pin An Active Speaker

    Settings Note: Changing this setting takes effect immediately, even if a call is in progress. Procedure 1. From the Home screen, press 2. Navigate to Settings > User Settings > Camera. 3. Select Allow Other Participants in a Call to Control Your Camera. Pin an Active Speaker You can pin a call participant as the active speaker so that the participant's video displays prominently throughout the call.

  • Page 38: Camera Presets In Single Camera Mode

    Settings After you disable tracking, muting the microphone no longer affects tracking, and you can control the camera position manually using the remote control. Camera Presets in Single Camera Mode In Single Camera mode, camera presets are stored camera positions that you can create before or during a call.

  • Page 39: Call Answering Settings

    Settings 4. To store a preset position, press and hold a number from 0 to 9 for five seconds. Any existing preset stored at the number you entered is replaced. Move the Camera to a Stored Preset After you have your presets stored, move the camera to one of the stored presets. Procedure 1.

  • Page 40: Encryption And Security

    Settings Note: If you enable automatic muting during a call, the audio for the current meeting is not affected. Procedure 1. Navigate to Settings > User Settings > Meetings. 2. Select Mute Auto Answer Calls. After a call connects, press on the remote control when you're ready to unmute the microphones.

  • Page 41: Change The Call Security Level

    Settings • If the codes match, the call is secure. Proceed with the call. • If the codes do not match, the call might be compromised. Hang up the call and contact your system administrator. Change the Call Security Level When enabled by your administrator, visual security classification works for SIP calls in a BroadSoft environment.

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