Poly G7500 Administrator's Manual
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Poly G7500 Administrator's Manual

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Poly Video Mode
Administrator Guide
3.11.0 | April 2022 | 3725-85854-019A

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Summary of Contents for Poly G7500

  • Page 1 Poly Video Mode Administrator Guide 3.11.0 | April 2022 | 3725-85854-019A...

  • Page 2: Table Of Contents

    Poly Studio X70 System Hardware Ports ............................11 Poly Studio X50 System Ports ................................ 12 Poly Studio X30 System Ports ................................ 13 Poly Studio X50 and Studio X30 Privacy Cover ........................14 Poly Studio E70 Ports ..................................14 LED Status Indicators ....................................15 LED Status Indicators for the G7500 System ..........................15...
  • Page 3 Register the System with Poly Clariti Manager Provisioning Service ..................32 Download a Provisioning Template Configuration File ........................33 Register the System with the Poly Lens Provisioning Service ....................33 Register the System Using DHCP Auto Discovery .........................33 Configuring Network Settings ...................................
  • Page 4 ...................................77 Live Microphone Switching on Studio X70 and Studio X50 ....................78 Configure HDMI Audio Input ................................78 Configure 3.5 mm Audio Input ................................79 Using Poly Trio Microphones ................................79 Configuring the Microphone Adapter ............................80 Audio Output ......................................80 Configure Audio Output Settings ..............................
  • Page 5 .................................92 Adjust Studio X50 or Studio X30 Camera Lighting Based on Workspace ................. 92 Configure Camera Tracking Settings for Studio X Family Systems ..................93 Configure Camera Tracking Settings for G7500 ........................93 Presenter Mode ....................................94 Video Codec Capabilities ..................................94 H.265 High Efficiency Video Coding...
  • Page 6 Lighting Conditions Impact Picture Quality ..........................135 Issues When the System is Sleeping or Waking ..........................135 Poly Trio Audio Meter Not Displaying in System Web Interface ....................135 A Portion of the EagleEye Cube USB Camera Name Is Cut Off ....................135 Contacts with the Same Name Don't Display in the Contact List ..................

  • Page 7: Before You Begin

    This guide contains overview information, procedures, and references you can use to perform tasks with your video system. The information in this guide applies to all the following Poly video systems and peripherals except where noted: • Poly Bluetooth Remote Control (model: P010) •...

  • Page 8: Getting Started

    The Poly G7500 and Studio X Family systems provide video conferencing capabilities and collaboration tools for any size meeting space or room. Product Overview of Poly Video Systems Poly G7500, Studio X70, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing and content sharing features. Poly G7500 System Features and Capabilities G7500 systems support the following features: •...

  • Page 9: Poly Studio X30 Features And Capabilities

    Studio X30, see the Studio X30 setup sheet. Poly Studio E70 Camera Features and Capabilities Poly Studio E70 is a dual-camera solution supported on Poly G7500 and Studio X50 systems running Poly VideoOS 3.6 or later. The Poly Studio E70 camera is a standalone USB 4K camera that with full tracking and framing capabilities. The Studio E70 camera provides coverage up to 7.6 m (25 ft).

  • Page 10: Administrator Features And Capabilities

    Poly Studio E70 Orientation You can mount the Poly Studio E70 above or below the system display. The Studio E70 supports inverted mounting and includes a gyroscopic sensor that automatically detects the camera's orientation. Administrator Features and Capabilities The G7500 and Studio X Family systems provide features for administrators to deploy, manage, and access systems.

  • Page 11: Setting Up The System

    The following figures and tables provide information about hardware features available on your system. Poly G7500 System Ports The following illustration and table explain the ports on the back panel of your G7500 system. G7500 System Back Panel Port Descriptions Ref.

  • Page 12: Poly Studio X50 System Ports

    Link-local network (LLN) connections for IP-based peripheral devices Note: This port is disabled and is reserved for future use. Power cord port Poly Studio X50 System Ports The following illustration and table explain the ports on your Poly Studio X50 system.

  • Page 13: Poly Studio X30 System Ports

    HDMI input for sharing content (for example, from a laptop) LAN connection for the system Power cord port Poly Studio X30 System Ports The following illustration and table explain the ports on your Poly Studio X30 system. Poly Studio X30 System Port Descriptions Ref. Number Port Description...

  • Page 14: Poly Studio X50 And Studio X30 Privacy Cover

    LAN connection for the system Poly Studio X50 and Studio X30 Privacy Cover The Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over the camera lens to protect your privacy. Poly Studio E70 Ports The following illustration and table explain the ports on your Poly Studio X30 system.

  • Page 15: Led Status Indicators

    The following figures display the LEDs on your systems. The tables list each LED indicator and its associated status. LED Status Indicators for the G7500 System Use the LED on the front right corner of the codec to get information on the state of your G7500 and Studio X series system.

  • Page 16: Led Status Indicators For Studio X50 And Studio X30 Systems

    Indicator Status Pulsing amber Firmware update or factor restore in progress Blinking blue and white Bluetooth pairing Solid blue Bluetooth paired Solid green Active call in progress Solid red Audio mute LED Status Indicators for Studio X50 and Studio X30 Systems The system provides an LED light bar above the camera to help you understand the system’s behaviors.

  • Page 17: Led Status Indicators For The Studio E70 Camera

    When you power on the system for the first time (or after a system reset or factory restore), you must complete the system setup process. This process involves the system contacting the Poly Zero Touch Onboarding (ZTO) server to determine its mode of operation: Poly Video Mode or Partner Mode.

  • Page 18: Registering The System With Poly Lens

    Registering the System with Poly Lens Poly Lens provides cloud-based management and insights for your system. You can register your system with Poly Lens during system setup or on the Poly Lens registration page. For more information, see Poly Lens Help.

  • Page 19: Managing Peripheral Devices

    Make sure to configure your provisioning server (for example, Poly Clariti Manager) ahead of time so that it recognizes and works with your endpoint. Task 1 Power on the system and follow the onscreen instructions. 2 Log in to the system web interface and go to Servers > Provisioning Server to register the system with your provisioning service.

  • Page 20: Pairing Ip Devices On The Local Area Network (Lan)

    Supported IP devices can pair to your video system over your primary local area network (LAN). Pairing a Poly Trio You can use a Poly Trio system as a controller and audio device with a G7500 or Studio X Family video system. See your system’s latest Release Notes for supported Poly Trio models.

  • Page 21: Unpair An Ip Device

    • The device doesn’t automatically pair during setup with the system you purchased. • You want to pair the device with a different system. • You want to pair multiple similar devices (for example, to control the system with more than one Poly TC8 device). Note: The Enable New Device Auto-Pairing setting applies only to link-local network (LLN) devices;...
  • Page 22 The system doesn’t support multiple remote controls. You can pair only one at a time. Note: Only the Poly G7500 system has a dedicated Bluetooth pairing button. Task 1 Do one of the following: • In the system web interface, go to General Settings > Remote Control and select Start Discovery Mode.

  • Page 23: Ip Microphones

    2 On your remote control, press Mute for seven seconds. In Poly Video Mode, the screen displays either a successful or unsuccessful pairing notification. In Partner Mode, the blue LED indicator stops blinking blue and returns to white. 3 Depending on the pairing result, do one of the following: •...
  • Page 24 Poly IP Table Microphone Port Descriptions Ref. Number Port Description Micro-USB debugging port Factory restore pinhole Link-local network (LLN) connection Poly IP Ceiling Microphone Ports The following illustration and table explain the ports on the ceiling microphone. Poly IP Table Microphone Port Descriptions Ref.

  • Page 25: Poly Microphone Ip Adapter

    Poly Microphone IP Adapter The Poly Microphone IP Adapter lets you connect non-IP Polycom audio devices with your system. For example, if your Polycom microphone uses a Walta-Walta cable, you can connect it to your system through the microphone adapter.
  • Page 26 Microphone Adapter Port Descriptions Ref. Number Port Description USB 2.0 debugging port Polycom microphone Walta-Walta connector Power Link-local network (LLN) connection LED status indicator Factory restore pinhole LED Status Indicators for the Microphone Adapter Use the LED to get information on the state of your microphone adapter. Microphone Adapter LED Status Indicators Indicator Status...
  • Page 27 For more information, see the Polycom Microphone IP Adapter Setup Sheet. Move a Microphone Adapter to Another Location You might need to move your microphone adapter from a G7500 and Studio X series system in one room to a G7500 and Studio X series system in another room.

  • Page 28: Configuring General Settings

    Configuring General Settings General settings include your system name, location, and language preferences. Name the System and Room Name your system and assign it a room name. The room name displays on call participants’ screens. Task 1 In the system web interface, go to General Settings > System Settings. 2 Edit the Device Name, Room Name, or both.

  • Page 29: Set The System Location

    Setting Description Time Zone Specifies the time difference between GMT and your location. Time Server Specifies if you want to automatically or manually configure the system to use a time server. You can also select Off to manually enter the date and time. Primary Time Server Address Specifies the address of the primary time server your system uses when you set Time Server to Manual.

  • Page 30: Configure Out Of Office Settings

    Setting Description Display Choose if the system displays a black screen or a no signal message. Time Before System Goes to Sleep • Select how long the device can be idle before it goes to sleep. • Select Off to disable system sleep mode. Enable Mic Mute in Sleep Mode Select the check box to mute your microphones while the system is asleep.

  • Page 31: Set The Conferencing Provider To Device Mode

    Set the Conferencing Provider to Device Mode Choosing Device Mode as your provider locks your system in Poly Device Mode. When you set the conferencing provider to Device Mode, the local interface displays only the Device Mode interface. Connect the system to your network using an Ethernet cable, and complete the initial system setup. The system requires an active network connection after switching your provider to Device Mode.

  • Page 32: Using A Provisioning Service

    Library. Register the System with Poly Clariti Manager Provisioning Service Before you can provision a G7500 and Studio X series system, you must register it with a provisioning service. Note: Make sure to configure your provisioning server (for example, Poly Clariti Manager) ahead of time so that it recognizes and works with your endpoint.

  • Page 33: Download A Provisioning Template Configuration File

    It might take a minute or two for the status to change. Download a Provisioning Template Configuration File Template configuration files show how parameters are set on your G7500 and Studio X series system. You can use this template to modify parameters and import the changes to your provisioning server.
  • Page 34 » Configure your DHCP server to send the username, password, and URL of your provisioning service in the following format: • For Poly Clariti Manager use https://<shareduserID>:<sharedpassword>@<server>/ucservice For example, https://mySharedID:mySharedPW@video.example.com/ucservice • For Poly Lens use https://<ServerUser>:<ServerPassword>@<ServerAddressURL> For example, https://ServerUser:ServerPassword@txxxx.dm.lens.poly.com, where xxxx are numeric values from 1 to 9.

  • Page 35: Configuring Network Settings

    Configuring Network Settings Network settings include the G7500 and Studio X series system primary (wired LAN) and secondary (Wi-Fi) network configurations. Configuring Wired LAN Settings You can set the wired LAN properties for your G7500 and Studio X series system.

  • Page 36: Manually Configure Ipv6 Address Settings

    Manually Configure IPv6 Address Settings You can manually configure the system’s IPv6 address settings. Warning: If your network environment only supports IPv6, you must manually configure a static IPv4 address. For example, manually configure the IPv4 IP address to 192.168.0.4. Task 1 In the system web interface, go to Network >...

  • Page 37: Configure System Vlan Settings

    • H.323: H.225.0 Call Signaling, H.225.0 RAS, H.245, Far-End Camera Control (FECC) • SIP: SIP Signaling, FECC, Binary Floor Control Protocol (BFCP) You can use any value from 0 to 7, although Poly recommends not using 6 and 7. 7 Select Save.

  • Page 38: Configure Wired Lan Options

    If you enable the Autonegotiation setting, this setting is read-only. Ignore Redirect Messages Enables the system to ignore ICMP redirect messages. Poly recommends that you enable this setting in most circumstances. ICMP Transmission Rate Limit (millisec) Specifies the minimum number of milliseconds between transmitted packets.

  • Page 39: Lldp And Lldp-Med Support

    • Inventory management, which allows network administrators to track their network devices. Behavior When LLDP is Enabled When LLDP is enabled on a G7500 and Studio X series system, it discovers VLANs advertised by the network switch and automatically configures the system for one of the VLANs.

  • Page 40: Configure Network Quality Settings

    3 Do one of the following: • Select a network from Available Wi-Fi Networks. (The system lists networks in order of signal strength.) • Enter the network name in the SSID field. Selecting a new SSID erases the previous SSID and relevant Wi-Fi settings from the system. 4 Configure the following settings: Available settings vary with your selections.
  • Page 41 1 In the system web interface, go to Network > LAN Network > Network Quality. 2 Configure the following settings: Setting Description Automatically Adjust People/Content Bandwidth Specifies whether the system automatically adjusts bandwidth for the people or content stream depending on the relative complexity of the people video, content video, or both.

  • Page 42: Configure H.323 Settings

    Setting Description Enable Lost Packet Recovery If you enable this setting, the system uses the Lost Packet Recovery (LPR) protocol to help compensate for packet loss if it occurs. Enable RSVP If you enable this setting, the system can use the Resource Reservation Setup Protocol (RSVP) to request that routers reserve bandwidth along an IP connection path.

  • Page 43: Configure Sip Settings

    Setting Description Use Gatekeeper Specifies if you want to use a gatekeeper for H.323 services. • Off: Calls don’t use a gatekeeper. • Auto: System tries to automatically find an available gatekeeper. • Specify: Calls use the specified gatekeeper. You must select this setting to enable H.235 Annex D Authentication.
  • Page 44 TLS: Provides secure SIP signaling. TLS is available only when you register your system with a SIP server that supports it. If you set this option, your system ignores TCP/UDP port 5060. Poly recommends you use the TLS setting when possible. •...

  • Page 45: As-Sip Settings

    Setting Description Sign-in Address The SIP address or name of the system (for example, mary.smith@department.company.com). If you leave this blank, the system IP address is used for authentication. User Name The user name for authenticating your system with a SIP registrar server (for example, marySmith).

  • Page 46: Select The Default Network Domain For Outbound Calls

    Enable Point-to-Point Call Escalation to a Clariti Core Conference Call When you register your system with a Poly Clariti Core system, you can enable a point-to-point call on your system to escalate to an impromptu conference call on an external Polycom MCU.

  • Page 47: Enable Miracast Over Infrastructure

    You can't choose an operating channel for Miracast if a secondary Wi-Fi network is configured. The system automatically chooses the optimal Miracast frequency. For more information on Miracast, see the Poly VideoOS Miracast Performance Technical Reference on the Poly Online Support Center.

  • Page 48: Securing The System

    Create Local Administrator Credentials You can require local administrator credentials for in-room and remote access to the G7500 and Studio X series system. Passwords for logging in to the system are case sensitive and can’t contain more than 40 characters.
  • Page 49 1 In the system web interface, go to Security > Local Accounts. 2 Configure the following settings: Setting Description Admin ID The local administrator account name (default is admin). Room Password You must enter this password to change administrator settings in the local interface.

  • Page 50: Enable External Authentication

    Specifies the Active Directory server’s FQDN or IP address. If you are using subdomains, append port number 3268 as follows: ad.domain.com:3268. You can alternatively use Poly Clariti Manager as an Active Directory server and enter its address here. If you enable Always Validate Peer Certificates from Server on the Certificates page, make sure this value matches what is in the Active Directory server certificate.

  • Page 51: Configure System Access Settings

    Setting Description Active Directory User Group Specifies the Active Directory group whose members should have user access to the system. This name must exactly match the name in the Active Directory server for successful authentication. Use SSL (Secure Socket Layer) When enabled, encrypts data to and from the LDAP server.

  • Page 52: Command-Line Api Access For G7500

    3 Select the Enable Telnet Access check box. Configure the SSH Port Lock You can limit the number of failed SSH login attempts to your G7500 and Studio X series system command-line API to protect against brute-force attacks. Enable command-line API access over SSH to access these settings.
  • Page 53 Locking the Telnet Port Other than disabling telnet access to the G7500 and Studio X series system command-line API, you can’t restrict telnet access in other ways, such as locking its port for too many failed login attempts (like you can with web or SSH access).

  • Page 54: Configure The System Web Interface Port Lock

    Control. 3 Select Save. Disable Command-Line API Access To disable command-line API access to your G7500 and Studio X series system, close network ports 22, 23, and 24 and the RS-232 serial port. Task 1 In the system web interface, go to Security > Access.

  • Page 55: Disable Usb Ports

    2 Select Disable All USB Ports. Detecting Intrusions When the G7500 and Studio X series system detects a possible network intrusion, it logs an entry to the security log. The Enable Network Intrusion Detection System (NIDS) setting controls the logging behavior. The security log prefix...

  • Page 56: Create A Certificate Signing Request

    • If you want to navigate with a browser over a secure connection to your system web interface, create a CSR and install the resulting CA certificate chain on your system to replace its factory-installed certificate, which isn’t trusted. • Provisioning your system using Poly Clariti Manager in a secure environment. Note: Your system must have a Host Name in this situation.

  • Page 57: Create A Tc8 Certificate Signing Request

    If you generate a second CSR before you install the first one, the device discards the previous CSR. Task 1 In the system web interface, go to Security > Certificates. 2 Select Poly TC8 > Create and Download CSR. 3 In the Certificate Details form, complete the following fields: CSR Information...

  • Page 58: Configure Certificate Validation Options

    Disable Preinstalled Certificates Disables preinstalled root certificate CA chains. Install a Certificate Once you receive a signed certificate from the CA that processed your CSR, you can install it on your G7500 and Studio X series system. Note: System certificates must be created on the Poly system and signed by an external CA before installation. Externally created device certificates won't work properly.

  • Page 59: View A Certificate

    This allows you to navigate with your web browser over a secure connection to the system web interface and perform administrative tasks. View a Certificate The G7500 and Studio X series system lists user-installed certificates in the system web interface, where you also can view the contents of those certificates. Task 1 In the system web interface, go to Security >...

  • Page 60: Disable The Polycom Content App Port

    Manually Upload a CRL You can use CRLs to perform certificate revocation checks on your G7500 and Studio X series system. Uploading a CRL fails unless you install all of the certificates in the issuing CA’s chain of trust for that CRL.

  • Page 61: Enable Or Disable Content Saving

    The configuration requires a single IP address, a range of addresses, or an IP and netmask. (The netmask represents the number of valid bits of the IPv4 address to use.) The following are valid IPv4 formats for your G7500 and Studio X series system: • 10.12.128.7 •...

  • Page 62: Call Encryption

    • 2001:0db8:85a3:0000:0000:1234:0abc:cdef Call Encryption AES is standard on your G7500 and Studio X series system. When enabled, your system automatically encrypts calls with other systems using AES. A locked padlock icon displays on the connected monitor(s) when a call is encrypted. If a call is unencrypted, you see an unlocked padlock.
  • Page 63 Make sure you register your system with a network device that supports H.460.18 and H.460.19 standards (for example, Poly Clariti Edge). Task 1 In the system web interface, go to Network > LAN Network. 2 Go to Firewall. 3 Make sure that the Enable H.460 Firewall Traversal check box is selected.

  • Page 64: Set Up A Security Banner

    6 Select Save. Set Up a Security Banner You can create a security banner, which is a message that displays before users log in to the G7500 and Studio X series system remotely. Task 1 In the system web interface, go to Security > Security Banner.
  • Page 65 1 In the system web interface, go to Network > LAN Network > Web Proxy Settings. 2 Select Enable Web Proxy. Set Up Automatic Web Proxy Configuration With automatic web proxy configuration, your G7500 and Studio X series system obtains a URL for downloading a proxy auto-configuration (PAC) file through DHCP option 252. Task 1 In the system web interface, go to Network >...

  • Page 66: Sample Pac File

    2 Select Update PAC File to fetch the latest version of the file from the server. Manually Configure a Web Proxy You can manually configure your G7500 and Studio X series system to communicate with a web proxy by providing a proxy address, port, and credentials (if required).

  • Page 67: View Connections To The System

    • The PAC file must contain pure JavaScript. • Poly recommends your PAC files use the .pac or .proxy extension. • Poly supports PAC JavaScript functions that return “PROXY host:port” and “DIRECT”. Poly doesn’t support return values of “SOCKS”, “HTTP host:port”, or “HTTPS host:port”.
  • Page 68 AirPlay Microsoft Exchange Server Zero Touch Onboarding Provisioning (for example, Poly Clariti Manager) Video system control using a Poly TC8 device Video system control using a Poly Trio system REST API Polycom Content Poly Lens Polycom Support Site. (https:// downloads.polycom.c...
  • Page 69 Port Direction Type Protocol Function Open by Configurable Default? Port? 4100–4115 Bidirectional Static AirPlay (audio control) 4100–4115 Inbound Static AirPlay (audio data) 4443 Bidirectional Static TCP/TLS Web server for peripheral device software downloads and log uploads 5001 Inbound Static TCP/TLS Polycom Content 5060 Bidirectional...

  • Page 70: Wireless Port Usage With Miracast-Certified Devices

    Dynamic RTCP (RTP Randomly assigned transportation by the client. quality report) 7236 Bidirectional Static RTSP (Miracast display negotiation) G7500 and Studio X series System Ports for Wi-Fi Direct Connections Port Direction Type Protocol Function Note 1024-65535 Bidirectional Dynamic RTSP (Miracast...

  • Page 71: Configuring Call Settings

    Configuring Call Settings Specify how you want your G7500 and Studio X series system to handle and manage calls. Configure Call Settings You can configure call settings in the system web interface. Task 1 In the system web interface, go to Call Configuration > Call Settings.

  • Page 72: Configure Dialing Options

    Setting Description Preferred 'Place a Call' Navigation Specifies the default options that display on the local interface Place a Call screen. Choose one of the following options: • Keypad: Displays recently-dialed numbers and a dialpad. • Contacts: Displays a screen for searching a directory. The multitiered directory (LDAP) root entry displays at the top of the Contacts list, which combines your search results and favorites.

  • Page 73: Set Call Answering Mode

    Setting Description Video Dialing Order Preferences Specifies how the system places video calls to directory entries with more than one type of number. Select one of the following protocols for each preference: • • IP H.323 This setting also determines how the system places video calls from the Place a Call screen when your set the call protocol to Auto or if it’s unavailable.

  • Page 74: Clear Recent Calls

    The maximum number of calls the system displays in the recent calls list. Clear Recent Calls You can clear the recent calls list from the G7500 and Studio X series system web interface. Task 1 In the system web interface, go to Call Configuration > Recent Calls.

  • Page 75: Configuring Audio Settings

    Configure General Audio Settings You can specify general audio settings for your G7500 and Studio X series system. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo. In calls where some sites can send and receive stereo but some can’t, any site set up to send or receive stereo can do so.

  • Page 76: Audio Input

    • Trio Microphones: Available when paired with a Poly Trio system. Configure IP Microphones You can configure IP table and ceiling microphone settings for your G7500 and Studio X series system. The Studio X50 and Studio X30 don’t support IP microphones.

  • Page 77: Polycom Acoustic Fence

    Use 0 for the narrowest beam (20 degrees) or 10 for the widest beam (120 degrees). Specify the Primary and Fence Microphones To use Polycom Acoustic Fence technology with your G7500 system, you need a primary microphone to pick up audio and one or more fence microphones to define the audio boundary.

  • Page 78: Live Microphone Switching On Studio X70 And Studio X50

    If you want to change the primary microphone you’re using for Polycom Acoustic Fence technology, you must first disconnect all the microphones from your G7500 system. You don’t have specify a primary microphone with the Studio X50 or Studio X30.

  • Page 79: Configure 3.5 Mm Audio Input

    • Studio X50 and Studio X30 built-in microphones (speaker locating only) Also note the following when using Poly Trio microphones with your video system: • You can’t use Poly IP audio devices, including table and ceiling microphones and the microphone adapter.

  • Page 80: Configuring The Microphone Adapter

    • You can’t use a Poly Trio if your system is connected to Wi-Fi as the primary network. Configure NoiseBlockAI When Paired with Poly Trio To use Poly NoiseBlockAI when paired with a Poly Trio, enable the setting on your video system. There’s nothing to configure on the phone.

  • Page 81: Using Poly Trio Speakers

    X50 or Studio X30 system. Using Poly Trio Speakers When you pair a Poly Trio system with your video system, you can use the phone’s speakers as the audio output for the room. Also note the following when using Poly Trio speakers with your video system: •...

  • Page 82: Using The Shure Intellimix P300

    Support for QSC Core Series and Biamp Audio Processors You can connect QSC Core Series and Biamp audio processors to your G7500, Studio X70, or Studio X50 system using a USB-A or USB-C port. This is a preview feature that may be removed or changed in a future release.
  • Page 83 Characteristic Value Crosstalk and feed-through (any input or output channel to any other channel) ≤-80 dB, 20 Hz to 20 kHz Frequency response (any input to any output, relative to 997 Hz) +1, -3 dB, 50 Hz to 20 kHz Total harmonic distortion + noise vs.

  • Page 84: Configuring Video And Camera Settings

    1920 × 1080p 50, 60 Supported HDMI Output Resolutions for Dual-Monitor Setups The G7500, Studio X70, and Studio X50 systems support the following HDMI output resolutions and frame rates when using two monitors. Note: 4K resolution (3840 × 2160p) isn’t supported when you configure your system for dual monitors. If you want to use...

  • Page 85: Supported Hdci Input Resolutions

    Supported HDMI Input Resolutions The content sharing HDMI interface supports audio streaming. Sharing content from personal computing devices refers to sharing content using a computer with an HDMI connection. The Poly G7500 and Studio X series system supports a variety of resolutions.

  • Page 86: Configure A Touch Monitor

    Setting Description Configure Monitor Specifies monitor settings. • Automatic: (Default) Detects the highest-supported resolution of the connected monitors. When you select this option, the Resolution setting is disabled. • Manual: You can choose the monitor Resolution. • Off: Disable this monitor (not available for Monitor 1). Note: When using one 4K monitor, set Monitor 1 to Automatic and set Monitor 2 to Off.

  • Page 87: Disable Cec

    See the latest Release Notes for specific information about the cameras you can use with your system. Note: If you connect an unsupported camera, the system still attempts to show video. Poly can’t guarantee that the results are optimal or that the available settings are the same as a supported camera.

  • Page 88: Reset Camera Settings To Defaults

    Setting Description Camera Sleep Mode Specifies a sleep mode for your camera. Fast Wake Up: The camera provides an image as soon as the monitor wakes. While asleep, the camera faces forward. • When you set sleep Display to Black, an image more quickly displays, but be aware that this uses maximum power.

  • Page 89: Use Mjpeg Video Format On Eagleeye Cube Cameras

    The system reboots. Supported USB Cameras In Poly Video or Partner Mode, you can connect a supported USB camera to your G7500, Studio X70, or Studio X50 system. You can configure the camera as a primary or secondary camera. Refer to the documentation for your conferencing application for details on USB camera support, multicamera support/ certification, and camera switching support.

  • Page 90: Maximum Number Of Supported Camera Connections

    Your systems support a limited number of cameras for use in and out of calls. Each system supports the following number of cameras: Maximum Number of Connected Cameras System Cameras G7500 Supports a maximum of four connected cameras at a time. • Three USB-A cameras •...

  • Page 91: Configure Hdmi Input Settings

    Specifies whether to invert the camera display for a Studio X30 system that’s mounted below a monitor. note: This setting isn't required for Poly Studio E70 cameras. The Studio E70 camera automatically detects orientation. Backlight Compensation Specifies if the camera automatically adjusts for a bright background.

  • Page 92: Adjust The White Balance

    Task 1 In the system web interface, go to Audio/Video > Video Inputs. 2 Configure the following HDMI Input settings: Setting Description Display as Specifies the display type. You can’t change this setting if the system is in Device Mode or if the HDMI input is set to People and the system is currently using the source as the people camera.

  • Page 93: Configure Camera Tracking Settings For Studio X Family Systems

    4 Select Save. Configure Camera Tracking Settings for G7500 With a G7500 system, Poly camera tracking technology can automatically frame groups of people or the active speaker in medium and large rooms. Tracking options and behavior depend on your connected camera. For example, if you use a standalone EagleEye IV camera with your system, you won’t see tracking options.

  • Page 94: Presenter Mode

    • Frame Group: The camera automatically locates and frames all the people in the room. • Frame Group with Transition: The camera automatically locates and frames people in the room while moving the camera. For example, if someone enters the room, you might see the camera pan until that person is in view. This option is available only using an EagleEye Producer camera.
  • Page 95 Note: Your system only supports H.265 during point-to-point SIP calls with any of the following Poly video systems: G7500, Studio X70, Studio X50, or Studio X30. Supported H.265 People Stream Resolutions During Calls The following tables include the H.265 resolutions and frame rates for people streams observed in SIP calls between two Poly video systems (G7500, Studio X70, Studio X50, or Studio X30).

  • Page 96: H.264 Advanced Video Coding

    The following table includes the H.264 resolutions and frame rates for people streams observed in H.323 calls between two Poly video systems (G7500, Studio X70, Studio X50, or Studio X30). Resolutions and frame rates are based on the call speed and the Optimized for setting of your video input. (For example, Motion or Sharpness.)
  • Page 97 Resolutions and frame rates are based on the call speed and the Optimized for setting of your video input. (For example, Motion or Sharpness.) Due to the complexities of system capabilities and the call types and scenarios in your environment, it isn’t possible to provide the resolutions and frame rates for calls between a system and a different type of endpoint.

  • Page 98: Setting Up A Directory

    Setting Up a Directory You can register your system with a directory to call contacts in your organization. The system supports the following directory features: • Up to 2,000 local contacts • Up to 2,000 Favorites • Up to 200 Favorites groups •...

  • Page 99: Managing Contacts And Favorites

    Favorites, but they can’t edit these entries. Users can copy these entries to other Favorites and remove them from those groups. Manage Contacts You can add contacts individually or in bulk in the G7500 and Studio X series system web interface. Task 1 Do one of the following: •...

  • Page 100: Unfavorite A Contact

    2 Select More and choose one of the following options: • New Contact: Create a single contact. • Import: Upload contacts in bulk using an XML file (can’t exceed 3 MB). • Export: Download local contacts to an XML file (doesn’t include contacts available through a directory server). Unfavorite a Contact Unfavorite a contact to remove the contact from your Favorites list.

  • Page 101: Calendaring Service

    BARhttp://www.poly.com/us/en/products/services or contact your local Polycom representative. Configure a Calendaring Service You must configure your G7500 and Studio X series system to use a calendaring service so users can see scheduled meetings on the local interface. Task 1 In the system web interface, go to Servers > Calendaring Service.
  • Page 102 You can also use an API command to automatically discover the Microsoft Exchange Server address. For more information, go to the Poly Online Support Center. Microsoft Exchange Server Specifies the FQDN of the Microsoft Exchange Client Access server.

  • Page 103: Sharing Content

    Disable Screen Mirroring Options You can disable content sharing with Miracast- or AirPlay-certified devices (screen mirroring) without turning off wireless connectivity or Bluetooth on your G7500 and Studio X series system. Screen mirroring options are enabled by default. Task 1 In the system web interface, go to Security > Wireless Security.

  • Page 104: Customizing The Local Interface

    Customizing the Local Interface You can configure some of the G7500 and Studio X series system local interface settings according to your preferences. Change the Home Screen Background Image You can upload a custom background image to display on your system.

  • Page 105: Display Meetings Or Favorites On The Home Screen

    2 Choose options for Primary Element and Secondary Element (your changes save automatically). Display Meetings or Favorites on the Home Screen You can display meeting information or favorite contacts on the home screen of the G7500 and Studio X series system local interface.

  • Page 106: Configure Digital Signage

    You must have an account with a digital signage provider to configure digital signage on Poly video systems. In Poly Partner Mode, some providers don't support digital signage.

  • Page 107: Configuring System Applications

    • Set a background image on your Poly device that includes instructions to access the Poly Control App. Customize each room's image with the URL to access the Poly Control App for the room, QR code, or both. Take care to position the access information so that local interface elements shown onscreen don’t block it.

  • Page 108: Enable Environment Controls

    Enable Environment Controls In the system web interface, enable the TC8 device to show the Environment menu option and enable users to control smart devices using the Extron Room Control application. Configure room elements, such as lights, electronic shades, monitors, and displays, in the Extron control processor. Task 1 In the system web interface, go to General Settings >...

  • Page 109: Controlling The System Remotely

    2 Go to System Wake and select Wake the System. Place a Call from the System Web Interface The G7500 and Studio X series system web interface gives you many of the same calling features and controls that are in the local interface.

  • Page 110: System Maintenance

    You can perform several functions to keep your G7500 and Studio X series system running properly. Unlock System Settings Some settings in the local interface are locked by default. You can unlock these settings with your G7500 and Studio X series system’s local administrator credentials.

  • Page 111: Updating Software In The System Web Interface

    Manually update a paired Poly Trio through the video system’s Device Management page. Note: Unlike some other peripherals, you can’t update a paired Poly Trio from the Device Management page in the system web interface. Updating Software in the System Web Interface You can manually update software or set up automatic updates in the system web interface.
  • Page 112 Config – studioe70-<version>.dfu – release.json – version • eecube – Config – image.zip – version • videocodec – Config – poly-video-<version>.zip – release.json – version • ipmic – Config – image.zip – version • micadapter – Config – image.zip –...

  • Page 113: Update Software Using A Usb Flash Drive

    Update the software for your system and some of its paired devices using a USB flash drive. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. Task 1 Get the software package you want to install from the Poly Online Support Center.

  • Page 114: Update The Poly Bluetooth Remote Control Firmware

    Update the Poly Bluetooth Remote Control Firmware A system update may include new firmware for your Poly Bluetooth Remote Control. You must be actively using the remote control for an available update to take effect. After 30 seconds of inactivity, the remote control disconnects from the system until you pick it up or press a button.

  • Page 115: Update Poly Hdci Cameras

    Poly VideoOS version you're downgrading to. Manually Downgrade Software in the System Web Interface You can downgrade your G7500 and Studio X series system software and the software of some of its paired devices from a custom download server.

  • Page 116: Reset System Settings

    4 Select Reset. Factory Restore the System A factory restore completely erases the system’s flash memory and restores it to a stable software version. See the Poly VideoOS Release Notes, Version History section, for the current factory restore version. The system doesn’t save the following data with a factory restore: •...

  • Page 117: Factory Restore The Studio E70 Camera

    • On the bottom of the Studio X70, insert a straightened paper clip through the factory restore pinhole. • On the side of the Studio X50, insert a straightened paper clip through the factory restore pinhole. • On the bottom of the Studio X30, insert a straightened paper clip through the factory restore pinhole. 3 While continuing to hold the restore button, reconnect the power supply to turn the system on.

  • Page 118: Factory Restore A Table Microphone

    The factory restore is complete when the LED indicator glows solid white. Factory Restore a Table Microphone You can restore a microphone to its default settings. This process refreshes the device by deleting its configurations except the current version of software. Task 1 Ensure that the microphone is powered on.

  • Page 119: Factory Restore A Microphone Adapter

    USB flash drive. Insert the USB flash drive into a USB port. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. 3 Insert a straightened paper clip through the factory restore button pinhole.

  • Page 120: Troubleshooting

    • Poly Microphone IP Adapter (G7500 only) Configure Log Preferences You can manage some basic aspects of your G7500 and Studio X series system logs, including how logs are transferred to a USB flash drive. Your system has limited storage space for logs. If you want logs to be overwritten less frequently, attach a USB flash drive to the system.

  • Page 121: Configure Log Level

    Percent Filled Threshold. 3 Select Save. Configure Log Level You can determine how much detail you want in your G7500 and Studio X series system logs. Task 1 In the system web interface, go to Diagnostics > Logs > System Log Settings.

  • Page 122: Retrieve Log Files

    The date and time of the system log entries for G7500 and Studio X series devices are shown in GMT. Task 1 Access the web interface by opening a web browser and entering the IP address of the Poly G7500 and Studio X series system using the format https://IPaddress (for example, https://10.11.12.13), and go to Diagnostics > Logs.

  • Page 123: Configure Logging To System Internal Storage

    Enable logging to the system’s internal storage to help troubleshoot critical issues that are causing normal logging operations to fail. Caution: Poly recommends logging to the system’s internal storage only when tracking critical issues. Enabling for extended periods of time causes wear on the system’s storage and may cause the system to fail. Task 1 In the system web interface, go to Diagnostics >...

  • Page 124: Snmp Reporting

    537.36 (KHTML, like Gecko) Chrome/81.0.4044.129 Safari/537.36 request: clienttype: kWeb 2020-05-07 19:06:36.526 DEBUG SecurityService: SecurityService: createSession ClientType is 3 location: 192.168.137.1 name:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.129 Safari/537.36 2020-05-07 19:06:36.526 DEBUG SecurityService: SecurityService: In createSession sessionId=PSLgZBGvGw7I 2020-05-07 19:06:36.526 DEBUG SecurityService: SecurityService: createSession The password is not empty, setting the user as anonymous...

  • Page 125: Configure Snmp

    • User help request • Video or audio call connection or disconnection Note: Poly doesn’t support SNMP write operations for configuring or provisioning systems. SNMPv3 does the following: • Provides secure connections between the SNMP manager and agent • Supports IPv4 networks •...

  • Page 126: Download Mibs

    Setting Description Location Name Specifies the system location. System Description Provides details about the system. User Name Specifies the User Security Model (USM) account name for SNMPv3 message transactions. The maximum length is 64 characters. Authentication Algorithm Specifies the type of SNMPv3 authentication algorithm used. •...

  • Page 127: Checking System Status

    2 Select Download MIB. Checking System Status You can verify the status of your G7500 and Studio X series system in the local and system web interfaces. Status information also include details about connected devices and system services. The system displays statuses using three colors: •...

  • Page 128: View Call Statistics

    To verify your settings are provisioned the way you want, you can see if the configuration parameters were applied successfully to your system. Make sure your system is registered with a provisioning service, such as Poly Clariti Manager. Task 1 In the system web interface, go to Servers > Provisioning Server.

  • Page 129: Paired Ip Devices

    Paired IP Devices Use the following information to troubleshoot issues with paired IP devices. IP Device Can’t Pair to the Video System You may notice one or both of the following: • After powering on the TC8 device, it doesn’t automatically pair with the video system. •...

  • Page 130: Ip Device Paired To Inaccessible Video System

    The device you’re unpairing should have an Unavailable status. IP Audio Device is Disconnected from G7500 You paired an IP audio device with your G7500 system but can’t use it. On the system web interface Device Management page, you see that the device is Disconnected.
  • Page 131 A signal at this level is likely clipping the audio system. Test Polycom StereoSurround After you configure the G7500 and Studio X series system to use Polycom StereoSurround, you can place a test call to see if it works.

  • Page 132: Can't Wake The System By Touching The Monitor

    Test the Call Experience Run a near end loop test to verify what others see and hear in a call with your G7500 and Studio X series system. This test isn’t available in a call, on the TC8 device, and the system web interface.

  • Page 133: Test Connection With Another System

    If the test is successful, the hops between your system and the specified destination display. LDAP Directory Server Ignores the Minimum TLS Version Setting You’ve changed your G7500 and Studio X series system configuration to use TLS version 1.1 at minimum, but the system still connects to your LDAP directory server with TLS 1.0.

  • Page 134: Zero Touch Onboarding Connection Fails During Initial Setup Or After Reset

    PAC File Status Your G7500 and Studio X series system displays the status of the proxy auto-configuration (PAC) file used for web proxy communication. See the following table for more information about these statuses, which you see on the Web Proxy Settings page of the system web interface.

  • Page 135: Lighting Conditions Impact Picture Quality

    • Disable sleep mode on your system by setting Time Before System Goes to Sleep to Off. Poly Trio Audio Meter Not Displaying in System Web Interface You can't see the audio meter for paired Poly Trio microphones in the system web interface. However, you can still see the audio meter in the local interface.

  • Page 136: Monitor Loses Signal After Monitor Swap

    Poly VideoOS device, but the VideoOS device shows a black screen. Poly VideoOS supports using AirPlay to mirror an iOS device screen but doesn’t support full screen video playback from a website or app. There’s no workaround for this issue.

  • Page 137: Before You Begin

    Task 1 On a G7500 or Studio X system, do one of the following: • In the system web interface, go to Dashboard > System Detail. • On a paired TC8 device, go to Menu > Settings > Connected Room System.

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