Poly G7500 User Manual
  1. Manuals
  2. Brands
  3. Poly Manuals
  4. Conference System
  5. G7500
  6. User manual

Poly G7500 User Manual

Video mode
Hide thumbs Also See for G7500:
Table of Contents

Advertisement

Quick Links

USER GUIDE
Poly Video Mode
(G7500, Studio X50, and Studio
X30)
3.1.1 | June 2020 | 3725-86558-003A
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the G7500 and is the answer not in the manual?

Questions and answers

Related Manuals for Poly G7500

Summary of Contents for Poly G7500

  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    LED Status Indicators......................6 LED Status Indicators for the G7500 System............6 LED Status Indicators for the Studio X50 and Studio X30 Systems......7 Overview of Poly G7500, Studio X50, and Studio X30 Hardware........8 Poly G7500 Hardware....................8 Poly Studio X50 Hardware..................9 Poly Studio X30 Hardware..................
  • Page 3 Contents Unfavorite a Contact....................20 Call a Favorite Contact...................20 Joining Meetings from the Calendar................. 20 Meeting Cards......................20 Join an Overbooked Meeting................. 21 Join a Password-Protected Meeting...............21 Using the System as a Camera and Audio Peripheral............22 Laptop and Cable Requirements................22 Connect a Windows or Mac Laptop............... 22 Disconnect a Windows or Mac Laptop..............
  • Page 4 Mute Your Microphones..................32 Unmute Your Microphones..................33 Adjust the Volume....................33 Troubleshooting....................34 Poly Device Mode......................34 Audio Levels are Too High or Low................34 Conferencing Application Doesn’t Use System Camera or Audio......34 Can’t Use System’s Camera or Audio..............35 Improve Audio Quality.................... 35 Improve Laptop Screen Mirroring................36...

  • Page 5: Before You Begin

    Related Poly and Partner Resources This guide contains overview information, procedures, and references you can use to perform tasks with your video system. The information in this guide applies to all the following Poly video systems except where noted: ▪ Poly G7500 (model: P011) ▪...

  • Page 6: Getting Started

    Before you use your system, familiarize yourself with its features and user interface. Product Overview of Poly Video Systems Poly G7500, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing and content sharing features. Poly G7500 System Features and Capabilities G7500 systems support the following features: ▪...

  • Page 7: Led Status Indicators

    High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial audio for life-like presence and clarity ▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments when no one is talking ▪...

  • Page 8: Led Status Indicators For The Studio X50 And Studio X30 Systems

    Getting Started G7500 System LED Status Indicators Indicator Status Blinking white Powering on Solid white Working normally Blinking amber Update in progress Solid amber Sleeping Blinking red Error preventing normal operation LED Status Indicators for the Studio X50 and Studio X30 Systems The system provides an LED light bar above the camera to help you understand the system’s behaviors.

  • Page 9: Overview Of Poly G7500, Studio X50, And Studio X30 Hardware

    Overview of Poly G7500, Studio X50, and Studio X30 Hardware The following figures and tables provide information about hardware features available on your system. Poly G7500 Hardware The following figure displays the hardware features on the Poly G7500 system. The table lists each feature numbered in the figure.

  • Page 10: Poly Studio X50 Hardware

    Enables the Bluetooth remote control pairing mode Restart button Restarts your system Poly Studio X50 Hardware The following figure displays the hardware features on the Poly Studio X50 system. The table lists each feature numbered in the figure. Poly Studio X50 Feature Descriptions Ref. Number...

  • Page 11: Poly Studio X30 Hardware

    Speaker Mono audio output Poly Studio X50 and Studio X30 Privacy Cover The Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over the camera lens to protect your privacy.

  • Page 12: Navigating Your System

    Getting Started Navigating Your System The system has icons and user screens to help you navigate and understand important information about your system. Home Screen The Home screen is the first screen you encounter on the system monitor. From this screen, you have quick access to many of the system functions.
  • Page 13 Description System information bar, which shows details such as date/time and system name. Task buttons for placing calls, sharing content, creating a blackboard, or launching Poly Device Mode. Menu for accessing other features. Local camera view. Home Screen Elements Some of the following interactive and read-only elements might not display on your system depending on the system configuration.

  • Page 14: Content Screen

    Blackboard Creates a new blackboard, where you can share annotations or drawings. Poly Device Mode Launches Poly Device Mode, which allows you to use the system as an external camera, microphone, and speaker for your connected laptop. Menu Opens new menu selections for calling, sharing content, camera control, and additional functions.

  • Page 15: Powering The System On And Off

    Note: Don’t power off the system during maintenance activities (for example, while a software update is in progress). Wake the System After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake it using a touch monitor, Poly TC8, or Poly Bluetooth Remote Control.

  • Page 16: Accessibility Features

    If you’re using a touch monitor, tap the primary screen. ▪ If you’re using the TC8, tap the screen. ▪ If you’re using a Poly Trio, tap the screen. ▪ Press any button on the remote control. Accessibility Features Polycom products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively-impaired users.

  • Page 17: Users With Limited Mobility

    The Bluetooth remote control enables you to control the system and to perform tasks such as placing calls, starting a sharing session, and configuring some settings. Poly TC8 The TC8 enables you to control the system and to perform tasks such as placing calls.

  • Page 18: Calling

    Calling Topics: ▪ Placing Calls ▪ Calling Contacts ▪ Calling Favorite Contacts ▪ Joining Meetings from the Calendar ▪ Using the System as a Camera and Audio Peripheral There are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number, choosing a contact in the directory, calling a favorite or recent contact, or joining a scheduled meeting.

  • Page 19: Answer A Call

    Calling 4. Select Call. Answer a Call The way the system handles incoming calls depends on how your administrator configured it. The system either answers the call automatically or prompts you to answer manually. Procedure » If you receive an incoming call notification, select Answer. Ignore a Call If the system doesn’t answer incoming calls automatically, you can choose to ignore the call rather than answer it.

  • Page 20: Calling Contacts

    Calling Calling Contacts You can access and call contacts, recent contacts, and frequent contacts on your system. If configured by your administrator, contacts display on the Place a Call screen. Contact cards can display the following information: ▪ Contact name ▪...

  • Page 21: Favorite A Contact

    Calling Favorites display on the Favorites, Contacts, or Home screens, depending on your system configuration. The system adds a star icon next to the contact’s name, providing you an easy way to identify and call favorites. Favorite a Contact Create favorites to display contacts that you call the most often. Procedure 1.

  • Page 22: Join An Overbooked Meeting

    Calling ▪ For meetings scheduled later in the week, a Free until [time/day] message displays until the day of the next scheduled meeting. ▪ If there are no scheduled meetings for the current week, a No Meetings message displays. View Meeting Cards On the Home screen, you can view meeting cards that show your calendar event details.

  • Page 23: Using The System As A Camera And Audio Peripheral

    If needed, you can also mirror your laptop’s screen on the video system’s monitors with an HDMI cable. Laptop and Cable Requirements Make sure that your laptop and USB cable allow you to use a Poly video system as a camera and audio accessory (i.e., Poly Device Mode).

  • Page 24: Disconnect A Windows Or Mac Laptop

    Calling ▪ Poly Device Mode isn’t available if the video system’s USB ports are disabled. Procedure 1. On the Home screen, select Device Mode 2. Connect the USB cable to your laptop. 3. Connect the cable to the video system’s USB-C port.

  • Page 25: Sharing Content

    Sharing Content Topics: ▪ Sharing Content from a Computer or Device ▪ Sharing Content on a Blackboard or Whiteboard ▪ End a Content Session ▪ End a Call with Blackboard or Whiteboard Content To enhance the collaboration experience, you can share documents, graphics, videos, and blackboards or whiteboards with other participants.

  • Page 26: Share Content Using An Hdmi Connection

    Sharing Content 3. Begin casting from your AirPlay- or Miracast-certified device. For casting information for your device, refer to the product documentation. 4. If prompted, enter the security code shown on the Home screen. Share Content Using an HDMI Connection Share content from your device through an HDMI connection.

  • Page 27: Delete Snapshots Or Content

    Sharing Content A limited number of snapshots are available. A prompt notifies you when you have reached the snapshot limit. Procedure » With a board or content on the screen, select Snapshot The system captures the content and displays it as Snapshot-1. The system names additional snapshots with successive numbers.

  • Page 28: Cameras

    Cameras Topics: ▪ Adjust an In-Room Camera ▪ Adjust a Far-Site Camera ▪ Turn Your Camera On or Off ▪ Turn Camera Tracking On or Off ▪ Using Camera Presets Camera controls are available in and out of calls. You can control cameras, depending on the camera type, in the following ways: ▪...

  • Page 29: Turn Your Camera On Or Off

    Cameras Procedure 1. Select Menu > Camera 2. Select Control 3. Select Switch to select the Far camera. 4. Press + to zoom in or - to zoom out. Press the arrows to tilt up and down or to pan left to right. 5.

  • Page 30: Select A Preset

    Cameras Procedure 1. Select Menu > Camera 2. Select Presets. 3. Adjust the camera to the desired position. 4. Do one of the following: ▪ Select the image of the preset you want. ▪ On the screen, long press the image and choose Select. ▪...

  • Page 31: Using The System As A Camera And Audio Peripheral

    If needed, you can also mirror your laptop’s screen on the video system’s monitors with an HDMI cable. Laptop and Cable Requirements Make sure that your laptop and USB cable allow you to use a Poly video system as a camera and audio accessory (i.e., Poly Device Mode).

  • Page 32: Connect A Windows Or Mac Laptop

    Using the System as a Camera and Audio Peripheral Connect a Windows or Mac Laptop To use the video system as an external camera and audio accessory, you must enable Poly Device Mode and connect your laptop with a USB cable.

  • Page 33: Settings

    Settings Topics: ▪ Video Adjustments ▪ Audio Adjustments Before or during calls, you can adjust video and audio settings, including adjusting the volume and changing the video layout. Video Adjustments You can manage video and certain user interface settings. Change the Participant Layout During a call, you can change from the current layout to another layout better suited for the meeting.

  • Page 34: Unmute Your Microphones

    Settings Unmute Your Microphones When your audio is muted and you’re ready to speak in a call, unmute your microphones. Procedure » Do one of the following: ▪ On your remote control, press Mute ▪ On the screen, select Menu >...

  • Page 35: Troubleshooting

    Use these topics to troubleshoot problems you may encounter using Poly Device Mode. Audio Levels are Too High or Low Symptom: In Poly Device Mode, audio from the video system speakers is too loud or it’s difficult to hear call participants. Problem: In Poly Device Mode, your conferencing application and laptop control the video system’s audio.

  • Page 36: Can't Use System's Camera Or Audio

    7. Restart your laptop. Improve Audio Quality Symptom: Audio quality during calls in Poly Device Mode could be better. For example, people on the call notice interference or dropped words when you’re speaking. Problem: You may encounter these problems for the following reasons: additional USB connections, a bad cable, or audio processing settings.

  • Page 37: Improve Laptop Screen Mirroring

    When mirroring your laptop screen with an HDMI connection, the picture on the connected monitor isn’t ideal. Problem: The resolution on your laptop may need to be adjusted for the monitor connected to the Poly video system. Workaround: Follow these steps until screen mirroring quality improves: Procedure 1.

  • Page 38: View Content Help Tips

    Troubleshooting View Content Help Tips Content help tips provide information on how to stream content using HDMI, the Polycom Content App, or an Airplay- or a Miracast-certified device. Note: If you’re already connected to a source for sharing content, the help tips don’t display. Procedure 1.

This manual is also suitable for:

Studio x50Studio x30P011P017P018

Table of Contents

Save PDF