Poly Studio X50 Administrator's Manual
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Poly Studio X50 Administrator's Manual

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ADMINISTRATOR GUIDE
3.0.0 | December 2019 | 3725-86561-001A
Poly Partner Mode
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Poly Studio X30 System Ports................12 LED Status Indicators....................... 13 LED Status Indicators for the G7500 System............13 LED Status Indicators for the Studio X50 and Studio X30 Systems...... 14 Completing Initial System Setup..................15 Complete Setup with the System Web Interface............ 15 Complete Setup with Provisioning................16...
  • Page 3 Contents Configure Sleep Settings....................26 System Usage Data Collected by Poly................26 Turn Off System Usage Data Collection..............27 Using a Provisioning Service................28 Register the System with a Provisioning Service..............28 Download a Template Configuration File................29 Managing Conferencing Applications............30 Update Third-Party Conferencing Software Manually in the System Web Interface..30 Configuring Network Settings.................31...
  • Page 4 Customizing the Local Interface..............72 Configure Dual Monitor Display Settings................72 System Maintenance..................73 Activating System Features....................73 Unlock System Settings....................74 Updating Software......................75 Updating Software in the System Web Interface............75 Update Software with a USB Flash Drive...............77 Update Poly HDCI Cameras.................. 77...
  • Page 5 Paired IP Audio Device is Disconnected from G7500............93 Poly TC8........................... 93 Poly TC8 Can’t Pair to the Video System...............93 Poly TC8 Doesn’t Display On the Available Devices List........93 Paired Poly TC8 is Disconnected................94 Poly TC8 Paired to Inaccessible Video System............. 95 Can’t Wake the System by Touching the Monitor..............95...

  • Page 6: Before You Begin

    Related Poly and Partner Resources This guide contains overview information, procedures, and references you can use to perform tasks with your video system. The information in this guide applies to all the following Poly video systems and peripherals except where noted: ▪...
  • Page 7 Before You Begin ▪ Polycom Partner Network are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to communicate face-to-face with the applications and devices you use every day.

  • Page 8: Getting Started

    Zoom: https://support.zoom.us/hc/en-us Product Overview of Poly Video Systems Poly G7500, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join meetings using third-party conferencing applications. Poly G7500 System Features and Capabilities The G7500 systems support the following features: ▪...

  • Page 9: Administrator Features And Capabilities

    Single mono speaker ▪ HDMI: Single input and output Administrator Features and Capabilities The G7500, Studio X50, and Studio X30 systems provide features for administrators to deploy, manage, and access systems. These systems provide the following features and capabilities: ▪...

  • Page 10: Powering The System On And Off

    Getting Started Powering the System On and Off The system turns on when you plug it into a power source. The system doesn’t have a power button, so you must unplug the power cable to power it off. Note: Don’t power off the system during maintenance activities (for example, while a software update is in progress).

  • Page 11: Setting Up The System

    Setting Up the System Topics: ▪ Overview of Poly G7500, Studio X50, and Studio X30 Hardware ▪ LED Status Indicators ▪ Completing Initial System Setup ▪ Change Conferencing Partner ▪ Managing Peripheral Devices See the setup sheets applicable to your video system and its peripheral devices, including cameras, monitors, microphones, and controllers.

  • Page 12: Poly Studio X50 System Ports

    LED Status Indicators for the System LAN Ports on page 96 Poly Studio X50 System Ports The following illustration and table explain the ports on your Poly Studio X50 system. Poly Studio X50 System Port Descriptions Ref. Number Port Description 3.5 mm audio line in (reserved for future use)

  • Page 13: Poly Studio X30 System Ports

    HDMI input for sharing content (for example, from a laptop) LAN connection for the system Power Poly Studio X30 System Ports The following illustration and table explain the ports on your Poly Studio X30 system. Poly Studio X30 System Port Descriptions Ref. Number Port Description...

  • Page 14: Led Status Indicators

    Setting Up the System Ref. Number Port Description LAN connection for the system LED Status Indicators The following figures display the LEDs on your systems. The tables list each LED indicator and its associated status. Related Links Factory Restore the System on page 79 LED Status Indicators for the G7500 System Use the LED on the front right corner of the codec to get information on the state of your system.

  • Page 15: Led Status Indicators For The Studio X50 And Studio X30 Systems

    Setting Up the System LED Status Indicators for the Studio X50 and Studio X30 Systems The system provides an LED light bar above the camera to help you understand the system’s behaviors. Basic Studio X50 and Studio X30 LED Indicators and Status...

  • Page 16: Completing Initial System Setup

    When you power on the system for the first time (or after a system reset or factory restore), you must complete the system setup process. This process involves the system contacting the Poly Zero Touch Onboarding (ZTO) server to determine its mode of operation: Poly Video or Partner mode.

  • Page 17: Complete Setup With Provisioning

    Register the System with a Provisioning Service on page 28 Change Conferencing Partner You can switch the conferencing partner application your system uses (for example, Poly or Zoom Rooms). Note: The system retains previously configured settings after making this change.
  • Page 18 Automatically Pair an IP Device By default, IP devices automatically pair when connected to one of the system’s link-local network (LLN) ports. For example, when you plug in a Poly IP Table Microphone to the back of the system, it’s ready to use.

  • Page 19: Pair An Ip Device On The Primary Network

    Some devices connected to your primary network can pair with your video system. For example, this feature enables you to pair a Poly TC8 device without a physical connection to the video system. Note: Pairing IP audio devices and cameras over the primary network isn’t supported.

  • Page 20: Connect A Usb Device

    You can use a combination of IP-based Polycom table and ceiling microphones with your G7500 system. These microphones also support Polycom Acoustic Fence technology. The Studio X50 and Studio X30 don’t support IP microphones. You can connect up to three of the following microphones directly to your system: ▪...
  • Page 21 Setting Up the System Poly IP Table Microphone Port Descriptions Ref. Number Port Description Micro-USB debugging port Factory restore pinhole Link-local network (LLN) connection Poly IP Ceiling Microphone Ports The following illustration and table explain the ports on the ceiling microphone.

  • Page 22: Poly Microphone Ip Adapter

    Paired successfully Poly Microphone IP Adapter The Poly Microphone IP Adapter lets you connect non-IP Polycom audio devices with your system. For example, if your Polycom microphone uses a Walta-Walta cable, you can connect it to your system through the microphone adapter.
  • Page 23 Setting Up the System Microphone Adapter Ports The following illustration and table explain the ports on the microphone adapter. Microphone Adapter Port Descriptions Ref. Number Port Description USB 2.0 debugging port Polycom microphone Walta-Walta connector Power Link-local network (LLN) connection LED status indicator Factory restore pinhole LED Status Indicators for the Microphone Adapter...
  • Page 24 Setting Up the System Microphone Adapter LED Status Indicators Indicator Status Blinking white Powering on Solid white Blinking blue Ready to pair Solid blue Paired successfully Blinking green and blue Update in progress Factory restore in progress Powering the Microphone Adapter On and Off When plugged in to a power source, the microphone adapter is on.

  • Page 25: Configuring General Settings

    Set the Local Interface Language ▪ Configure Sleep Settings ▪ System Usage Data Collected by Poly General settings include your system name, location, language, and sleep preferences. Name the System and Room Name your system and assign it a room name.

  • Page 26: Set The Date And Time

    Configuring General Settings ▪ State/Province ▪ Country 4. Select Save. Set the Date and Time Change the date and time settings in the system web interface. Procedure 1. In the system web interface, go to General Settings > Date and Time. 2.

  • Page 27: Set The Local Interface Language

    Configure General Camera Settings on page 66 System Usage Data Collected by Poly By default, your system sends usage data to Poly to help improve its products and services. For information about the data that Poly collects, see the system Privacy...

  • Page 28: Turn Off System Usage Data Collection

    Configuring General Settings Turn Off System Usage Data Collection You can stop your system from sending usage data to Poly. Procedure 1. In the system web interface, go to Servers > Cloud > Preferences. 2. Clear the check box to stop the data collection.

  • Page 29: Using A Provisioning Service

    If the system loses registration with the service, it continues to use the most recent configuration it received. Note: To maintain call connection, you can't configure provisioning settings during a call. For a list of configuration parameters, see the Poly VideoOS Configuration Parameters Reference Guide. Related Links Updating Software...

  • Page 30: Download A Template Configuration File

    Using a Provisioning Service 2. Select Enable Provisioning. 3. Select Load Discovered Information. The registration fields update automatically if your system detects a provisioning server. 4. Optional: If your system didn’t detect a provisioning server, complete the following fields (contact your network administrator for help): Setting Description...

  • Page 31: Managing Conferencing Applications

    Managing Conferencing Applications Topics: ▪ Update Third-Party Conferencing Software Manually in the System Web Interface You can manage conferencing applications installed on your system. Update Third-Party Conferencing Software Manually in the System Web Interface You can manually update the third-party conferencing software on your system. Download the update file from your conferencing provider’s website and save it on your computer.

  • Page 32: Configuring Network Settings

    Configuring Network Settings Topics: ▪ Configuring Wired LAN Settings ▪ Configure Wi-Fi Settings ▪ Configure Network Quality Settings Network settings include the system primary (wired LAN) and secondary (Wi-Fi) network configurations. Configuring Wired LAN Settings You can set the wired LAN properties for your system. Related Links LED Status Indicators for the System LAN Ports on page 96...

  • Page 33: Manually Assign A Host Name And Domain Name

    Video traffic is RTP traffic consisting of video data and associated RTCP traffic. You can use any value from 0 to 7, although Poly recommends not using 6 and 7. 5. Enter an Audio Priority to set the link layer priority of audio traffic on the wired LAN.

  • Page 34: Configure 802.1X Settings

    H.323: H.225.0 Call Signaling, H.225.0 RAS, H.245, Far-End Camera Control (FECC) ▪ SIP: SIP Signaling, FECC, Binary Floor Control Protocol (BFCP) You can use any value from 0 to 7, although Poly recommends not using 6 and 7. 7. Select Save. Configure 802.1X Settings You can configure your system to use 802.1X authentication when connecting to the wired LAN.

  • Page 35: Configure Wi-Fi Settings

    Configuring Network Settings Setting Description LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the LAN speed. Note that the switch must (under General Settings in the local interface) support the speed you choose. If you enable the Autonegotiation setting, this setting is read-only.
  • Page 36 Configuring Network Settings 2. Configure the following settings: Setting Description Quality Preference Specifies which video stream has precedence when attempting to compensate for network loss: ▪ Both people and content streams ▪ People streams ▪ Content streams The stream option you select experiences less quality degradation during network loss compensation than the other.
  • Page 37 Configuring Network Settings Setting Description Maximum Transmission Unit Size Bytes Specifies the MTU size (in bytes) used in calls. ▪ If video quality is poor or you experience network errors, packets might be too large. Decrease the MTU. ▪ If the network is burdened with unnecessary overhead, packets might be too small.

  • Page 38: Securing The System

    Configure Password Policies You can specify requirements for administrator, remote access, and SNMP passwords for your system. Poly strongly recommends that you create an administrator password for your system. Procedure 1. In the system web interface, go to Security > Password Requirements.
  • Page 39 Securing the System Setting Description Require Lowercase Letters The minimum number of lowercase letters required for a valid password. Require Uppercase Letters The minimum number of uppercase letters required for a valid password. Require Numbers The minimum number of numerals required for a valid password.
  • Page 40 Securing the System Procedure 1. In the system web interface, go to Security > Local Accounts. 2. Configure the following settings: Setting Description Admin ID The local administrator account name (default is admin). Room Password You must enter this password to change administrator settings in the local interface.

  • Page 41: Configure System Access Settings

    Securing the System Setting Description Reset Admin Account Lock Counter After Determines how many hours the failed login window lasts. The window is a period of time starting with the first failed login attempt and during which the system counts subsequent failed attempts against the number allowed.

  • Page 42: Configure The System Web Interface Port Lock

    Securing the System Setting Description Maximum Number of Active Sessions Specifies the maximum number of users logged in through the system web interface or command-line API (SSH or telnet). 3. Select Save. Configure the System Web Interface Port Lock You can limit the number of failed login attempts to the system web interface to protect against brute-force attacks.

  • Page 43: Pki Certificates

    Securing the System PKI Certificates If your organization uses a public key infrastructure (PKI) for securing network connections, Poly recommends that you have a strong understanding of certificate management and how it applies to your system. PKI certificates authenticate secure network connections to and from the system. The system uses standard PKI techniques to configure and manage certificates and certificate signing requests (CSRs).
  • Page 44 Specifies the hash algorithm for the CSR: SHA-256 (recommended) or SHA-1 (not recommended). Common Name (CN) Specifies the system name. Poly recommends the following guidelines for this field: ▪ For systems registered in DNS, use the system's fully qualified domain name (FQDN).

  • Page 45: Configure Certificate Validation Settings

    Securing the System Configure Certificate Validation Settings The system can automatically validate user-installed certificates when establishing an authenticated network connection. To perform this validation, you must install certificates from the CAs that are part of the trust chain on the system.

  • Page 46: View A Certificate

    Securing the System View a Certificate The system lists user-installed certificates in the system web interface, where you also can view the contents of those certificates. Procedure 1. In the system web interface, go to Security > Certificates. The Certificates page lists your user-installed certificates. It includes information about which entity a certificate is issued to, who issued it, when it expires, and the certificate type (server, client, or CA).
  • Page 47 Securing the System Procedure 1. In the system web interface, go to Security > Certificates. 2. Configure the following settings: Setting Description Revocation Method To use the CRL revocation method, select CRL. Allow Incomplete Revocation Checks When enabled, a certificate in the chain of trust validates without a revocation check if no corresponding CRL from the issuing CA is installed.

  • Page 48: Call Encryption

    Securing the System Setting Description Allow Incomplete Revocation Checks When enabled, your system considers a revocation check successful if there is no response or the OCSP responder indicates a certificate’s status is unknown. Regardless of how you configure this setting, the following statements apply: •...

  • Page 49: Configure The System For H.460 Firewall/Nat Traversal

    Securing the System Caution: Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit the Polycom Security section of the Knowledge Base at Polycom Support for timely security information. You can also register to receive periodic updates and advisories. Configure the System for H.460 Firewall/NAT Traversal H.460 firewall/NAT traversal can be necessary if you’re calling with a cloud-based conferencing service or your system is outside a corporate network (for example, a home office).
  • Page 50 Securing the System Setting Description TCP Ports The starting value for the range of TCP and UDP ports the system uses. The system automatically configures UDP Ports the range based on the beginning value you set here. To allow H.323 traffic, you need two TCP and eight UDP ports per connection.

  • Page 51: Web Proxies

    Securing the System Setting Description Enable SIP Keep-Alive Messages Specifies whether to regularly transmit keep-alive messages on the SIP signaling channel and on RTP sessions part of SIP calls. Keep-alive messages maintain connections through firewall/NAT devices that are often used at network edges. If your system is in an Avaya SIP environment, it’s recommended that you disable this setting to enable calls to fully connect.
  • Page 52 Securing the System 2. Select Enable Web Proxy. Set Up Automatic Web Proxy Configuration With automatic web proxy configuration, your system obtains a URL for downloading a proxy auto- configuration (PAC) file through DHCP option 252. Procedure 1. In the system web interface, go to Network > Primary Network > Web Proxy Settings. 2.

  • Page 53: View Connections To The System

    System Port Usage The following table lists the inbound, outbound, and bidirectional ports used by your system. Note: Check your conferencing partner’s documentation for firewall settings specific to their service. G7500, Studio X50, and Studio X30 System Port Usage Port Direction...
  • Page 54 TLS access to the web interface. Zero Touch Onboarding Provisioning (for example, RealPresence Resource Manager) Video system control using the Poly TC8 device REST API Outbound Static Remote logging Outbound Static Remote logging 2000 Inbound Static Multicast pairing 4443...
  • Page 55 Securing the System Port Direction Type Protocol Function Open by Configurable Default? Port? 5127 Outbound Static Poly usage data collection 6514 Outbound Static Remote logging 7080 Inbound Static Web services 7081 Inbound Static Web services 18888 Inbound Static Modular room...

  • Page 56: Configuring Audio Settings

    Configuring Audio Settings Topics: ▪ Configure General Audio Settings ▪ Audio Input ▪ Audio Output You can configure audio settings in the system web interface. Configure General Audio Settings You can specify general audio settings for your system. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo. In calls where some sites can send and receive stereo but some can’t, any site set up to send or receive stereo can do so.

  • Page 57: Audio Input

    Audio Input You have several options to input audio for your system. Your system supports the following audio inputs: ▪ IP-based Poly audio peripheral devices (for the G7500 system only): ◦ Poly IP Table Microphone ◦ Poly IP Ceiling Microphone ◦...

  • Page 58: Configure Ip Microphones

    Configure IP Microphones You can configure IP table and ceiling microphone settings for your system. The Studio X50 and Studio X30 don’t support IP microphones. Procedure 1. In the system web interface, go to Audio/Video > Audio > Audio Input.
  • Page 59 Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. You need a primary microphone and at least one more microphone to create the fence. The boundary radius can be two to several feet around the following Poly peripheral devices: ▪ Table microphone ▪...

  • Page 60: Configure 3.5 Mm And Hdmi Audio Input

    Configure 3.5 mm and HDMI Audio Input You can configure the audio input settings for your system. The Studio X50 and Studio X30 don’t support 3.5 mm audio input. Procedure 1. In the system web interface, go to Audio/Video > Audio > Audio Input.

  • Page 61: Audio Output

    You have different options to play audio on your system to fit your setup. You can use the primary monitor’s built-in speakers, the Studio X50 and Studio X30 systems’ built-in speakers, or you can connect an external speaker system (such as Polycom StereoSurround kit) to the G7500 system to provide more volume and comprehensive sound in large rooms.

  • Page 62: Using 3.5 Mm Audio Output

    If you want to use the 3.5 mm stereo line output to hear audio in the room, make sure you mute the monitor(s) connected to your system through HDMI. The Studio X50 and Studio X30 don’t support 3.5 mm audio output.

  • Page 63: Configuring Video And Camera Settings

    Configuring Video and Camera Settings Topics: ▪ HDMI I/O ▪ Supported HDCI Input Resolutions ▪ Configure Monitor Settings ▪ Configure a Touch Monitor • Monitors with CEC ▪ Configure General Camera Settings ▪ Configure Camera Tracking Settings ▪ Configure Video Input Settings You can configure video settings for your system, including monitors and cameras.
  • Page 64 50, 60 Supported HDMI Output Resolutions for Dual-Monitor Setups The G7500 and Studio X50 systems support the following HDMI output resolutions and frame rates when using two monitors. Note: 4K resolution (3840 × 2160p) isn’t supported when you configure your system for dual monitors. If you want to use 4K, set Monitor 2 to Off in the system web interface.

  • Page 65: Supported Hdci Input Resolutions

    Configuring Video and Camera Settings Supported HDCI Input Resolutions The HDCI input resolution is fixed based on the supported Poly camera. HDCI input applies only to the G7500 system. Configure Monitor Settings You can optimize your system video output for single- and dual-monitor setups.

  • Page 66: Configure A Touch Monitor

    Configuring Video and Camera Settings Configure a Touch Monitor In a dual-monitor setup, you must configure the touch monitors to work in the system local interface. Note: Touch monitors in single-monitor setups don’t require configuration. For example, there’s no additional touch monitor configuration required if you have a Studio X30 system. Procedure 1.

  • Page 67: Configure General Camera Settings

    See the latest Release Notes for specific information about the cameras you can use with your system. Note: If you connect an unsupported camera, the system still attempts to show video. Poly can’t guarantee that the results are optimal or that the available settings are the same as a supported camera.

  • Page 68: Configure Camera Tracking Settings

    Poly camera tracking technology provides automatic speaker and group framing in the room. Tracking options and behavior depend on your system model and camera. For example: ▪ The Frame Speaker camera tracking option isn’t available on the Studio X50 or Studio X30 systems. ▪...

  • Page 69: Configure Video Input Settings

    Configuring Video and Camera Settings the camera pan until that person is in view. This option is available only with a G7500 system using an EagleEye Producer camera. ▪ Frame Speaker: The camera automatically locates and frames the active speaker. When someone else starts speaking, the camera switches to that person.
  • Page 70 Configuring Video and Camera Settings Setting Description Optimized for Specifies optimization preferences for the video input. ▪ Sharpness: Gives preference to resolution over frames per second. With this setting, moderate-to- heavy motion at low call rates can cause some frames to drop. ▪...
  • Page 71 Configuring Video and Camera Settings Setting Description Framing Size Specifies the framing view. ▪ Wide: Establishes a wide view of meeting participants. ▪ Medium: (Default group framing view) Establishes a medium view of meeting participants. ▪ Tight: Establishes a close-up view of meeting participants Sharpness Adjusts the video’s overall clarity.

  • Page 72: Sharing Content

    Sharing Content Topics: ▪ Default Option for Sharing Content Your system provides several ways to share and annotate content. Default Option for Sharing Content Once your system is running and configured for your environment, users can share content from their personal devices with no additional setup using the following methods.

  • Page 73: Customizing The Local Interface

    Customizing the Local Interface Topics: ▪ Configure Dual Monitor Display Settings You can configure some of the system local interface settings according to your preferences. Configure Dual Monitor Display Settings You can choose your self view and content display preferences when you connect two monitors to your system.

  • Page 74: System Maintenance

    To activate features or update software, you must obtain a key that’s valid only with your system. If you don’t have a support agreement, contact an authorized Poly dealer to get a key. Note: Software version 3.0 enables all available Poly system features by default. With this version, you don’t need a feature activation or software version key.

  • Page 75: Unlock System Settings

    System Maintenance 4. Do one of the following: ▪ To update one system, select Site & Single Activation/Upgrade. Follow the onscreen instructions to enter your system serial number and license. Go to the Upgrade tab to confirm the version upgrade key code. ▪...

  • Page 76: Updating Software

    Poly IP Table Microphone ▪ Poly IP Ceiling Microphone ▪ Poly Microphone IP Adapter ▪ Poly EagleEye Cube USB camera ▪ Poly TC8 device Related Links Using a Provisioning Service on page 28 Updating Software in the System Web Interface You can manually update software or set up automatic updates in the system web interface.
  • Page 77 TC8 device) and the video system. To successfully update everything, you must have this exact folder structure: ▪ eecube ◦ Config ◦ image.zip ◦ version ▪ g7500 ◦ Config ◦ poly-video-<version>.zip ◦ release.json ◦ version ▪ ipmic ◦ Config ◦ image.zip ◦ version ▪ micadapter ◦...

  • Page 78: Update Software With A Usb Flash Drive

    4. Follow the onscreen instructions to complete the update. Update Poly HDCI Cameras You can automatically update an HDCI-connected Poly camera, but not in the same way you update the system and other connected devices (such as IP microphones). HDCI cameras only apply to the G7500 system.

  • Page 79: Manually Downgrade Software In The System Web Interface

    You can downgrade your system software and the software of some of its connected peripheral devices from a custom download server. Before you downgrade, Poly recommends doing the following: ▪ Check the software version you’re running. You can find the software version on the system web interface Dashboard.

  • Page 80: Reset System Settings

    ▪ Logs You also can choose not to retain some of this data after the system resets. Note: System resets restores your system to its original mode of operation (e.g., Poly Video Mode or Poly Partner Mode). Procedure 1. In the system web interface, go to Diagnostics > System Reset.

  • Page 81: Factory Restore A Table Microphone

    On the front of the G7500 insert a straightened paper clip through the factory restore pinhole. ▪ On the side of the Studio X50 insert a straightened paper clip through the factory restore pinhole. ▪ On the bottom of the Studio X30 insert a strained paper clip through the factory restore pinhole.

  • Page 82: Factory Restore A Ceiling Microphone

    System Maintenance 3. Press and hold the restore button for 5 seconds, then release it when the microphone LED blinks amber. Note: Don’t power off the microphone during this process. It restarts when complete. Related Links IP Microphones on page 19 Factory Restore a Ceiling Microphone You can restore a microphone to its default settings.

  • Page 83: Factory Restore A Microphone Adapter

    System Maintenance If you can’t see the RJ-45 connector, look for the small black button on the microphone cable. Facing that button at the 12 o’clock position, the sensor is located toward the 9 o’clock position. 4. Line up the center of the magnet with the sensor and hold it no more than 19 mm (3/4 in.) away from the enclosure for approximately 7 seconds.
  • Page 84 Polycom Support and save the package to the root directory of a USB flash drive. Insert the USB flash drive into a USB port. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. 3. Insert a straightened paper clip through the factory restore button pinhole.

  • Page 85: Troubleshooting

    The system log package includes details about the following devices: • Supported cameras (see the latest Release Notes for your system) • Poly TC8 device • Poly IP Table Microphone (G7500 only) • Poly IP Ceiling Microphone (G7500 only) • Poly Microphone IP Adapter (G7500 only)

  • Page 86: Configure Log Preferences

    Troubleshooting Configure Log Preferences You can manage some basic aspects of your system logs, including how logs are transferred to a USB flash drive. Your system has limited storage space for logs. If you want logs to be overwritten less frequently, attach a USB flash drive to the system.

  • Page 87: Configure Log Level

    Transfer Logs to a USB Flash Drive You can transfer logs to a USB flash drive to free up space on your system. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. Procedure 1. Connect the USB flash drive to a USB port on the back of the system 2.

  • Page 88: Configure Remote Logging

    The system immediately begins forwarding its log messages after you click Save. The system supports remote logging encryption using TLS. If you use UDP or TCP transport, Poly recommends remote logging only on secure, local networks. Remote Log Server Address Specifies the server address and port.

  • Page 89: Sample Log File

    Call fail for a reason other than a busy line ▪ User help request ▪ Video or audio call connection or disconnection Note: Poly doesn’t support SNMP write operations for configuring or provisioning systems. SNMPv3 does the following: ▪ Provides secure connections between the SNMP manager and agent...

  • Page 90: Configure Snmp

    Enable Notifications Enables MIB notifications. Version1 Enables your system to use the SNMPv1 protocol. Due to security issues, Poly recommends that you don’t enable this setting. Version2c Enables your system to use the SNMPv2c protocol. Due to security issues, Poly recommends that you don’t enable this setting.
  • Page 91 Troubleshooting Setting Description User Name Specifies the User Security Model (USM) account name for SNMPv3 message transactions. The maximum length is 64 characters. Authentication Algorithm Specifies the type of SNMPv3 authentication algorithm used. ▪ ▪ Authentication Password Specifies the SNMPv3 authentication password. The maximum length is 48 characters.

  • Page 92: Download Mibs

    Troubleshooting Download MIBs You can download MIB data for your system. A MIB helps your SNMP management console resolve SNMP traps and provide human-readable descriptions of those traps. Procedure 1. In the system web interface, go to Servers > SNMP. 2.

  • Page 93: Check Provisioning Results

    ▪ FAILURE: If you see this, the Error Message column can help you identify the issue. For a list of available system parameters and their permitted values, see the Poly VideoOS Configuration Parameters Reference Guide. Related Links...

  • Page 94: Paired Ip Audio Device Is Disconnected From G7500

    1. Check the device LED. If it isn’t blinking blue, reconnect the LAN cable to the device and system. 2. If the device is a Poly Microphone IP Adapter, also reconnect its power supply cables. 3. Perform a factory restore on the device.

  • Page 95: Paired Poly Tc8 Is Disconnected

    > Reset and select Reset. Your device resets to its default configuration settings, which unpairs it from the video system. Paired Poly TC8 is Disconnected Symptom: You paired a device with your video system but can’t use it. On the system web interface Device Management page, you see that the device is Disconnected.

  • Page 96: Poly Tc8 Paired To Inaccessible Video System

    Troubleshooting Poly TC8 Paired to Inaccessible Video System Symptom: Your device was paired with a video system you can no longer access (for example, the video system lost its network connection or was moved to another location). Whatever the situation, the device screen now indicates it’s waiting to pair.

  • Page 97: Led Status Indicators For The System Lan Ports

    Related Links Configuring Wired LAN Settings on page 31 Related Links Poly G7500 System Ports on page 10 Audio Tests You can test your system speakers, audio levels, and Polycom StereoSurround setup. Test Speakers You can verify that you correctly connected the speakers to your system.
  • Page 98 Troubleshooting A 473 Hz tone indicates that the local audio connections are correct. Related Links Configure General Audio Settings on page 55 Test Audio Levels Audio meters show you real-time audio input and output signals for your system, including microphones, far-site audio, and other connected audio devices.

  • Page 99: Fix Polycom Acoustic Fence Issues With G7500

    Troubleshooting Fix Polycom Acoustic Fence Issues with G7500 If you’re using Polycom Acoustic Fence technology with your G7500 system and notice it isn’t working, you may have to reconnect your microphones. Procedure 1. Disconnect all microphones from the LLN ports on the back of your system. 2.

  • Page 100: Run A Trace Route

    Troubleshooting Run a Trace Route You can run a trace route to identify network connectivity issues with your system. Procedure 1. In the local interface, from the right border of your screen, swipe left. 2. Go to Settings > Diagnostics. 3.

  • Page 101: Zero Touch Onboarding Connection Fails During Initial Setup Or After Reset

    Problem: The system can’t communicate with the ZTO service because of a firewall and/or web proxy setting. Workaround: Configure your firewall and/or web proxy so that the system can communicate with the ZTO service (zto.poly.com) on port 443.

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