Poly Studio P009 User Manual
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Poly Studio P009 User Manual

All-in-one video and audio hub for small rooms
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Poly Studio
User Guide
2.1 | September 2022 | 3725-62048-008A

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Summary of Contents for Poly Studio P009

  • Page 1 Poly Studio User Guide 2.1 | September 2022 | 3725-62048-008A...

  • Page 2: Table Of Contents

    ............................7 Poly Studio Privacy Shutter ................................8 Accessibility Features ..................................... 10 Using Poly Studio ......................................11 Set Poly Studio as the Default Audio and Video Device ....................... 11 Using Camera Presets .....................................11 Tracking Modes ......................................12 Presenter Mode ....................................12 Conversation Mode ...................................
  • Page 3 Test Your Camera Audio Input ................................31 Display Camera Information On-Screen ............................32 Download Log and Crash Files ................................32 Can’t Upgrade, Reset, or Reboot Poly Studio via Polycom Companion ................... 32 Support ..........................................33...

  • Page 4: Before You Begin

    Before You Begin This guide provides overview information and references about the Poly Studio (model P009) USB video bar, an all-in-one audio-video hub. Audience, Purpose, and Required Skills This guide is intended for beginning users, as well as intermediate and advanced users who want to learn how to use the features available with Poly Studio.

  • Page 5: Getting Started

    You can connect the Poly Studio USB video bar to either a permanently installed PC USB host in the room or to a laptop that you bring to the room. In all configurations, you primarily connect through USB, with an optional Bluetooth connection.
  • Page 6 Indicate the status and the tracked speaker Speakers Provide stereo audio output Privacy shutter lever Covers or uncovers the camera lens Remote control pairing Enables the Bluetooth remote control pairing mode Reset Factory resets the Poly Studio device or clears all saved configurations...

  • Page 7: Basic Poly Studio Led Indicators

    On hold Poly Studio Remote Control Features The Poly Studio USB video bar provides a low-energy Bluetooth remote control, which automatically pairs with the device when you turn it on for the first time. By default, Poly Studio enables the tracking function, which provides a hands-free experience except for basic buttons like volume, mute, answer, and hang-up.

  • Page 8: Poly Studio Privacy Shutter

    Answers an incoming call or holds/resumes a Microsoft Skype for Business or Teams call. Hang Up Hangs up a call. Poly Studio Privacy Shutter The Poly Studio USB video bar provides a physical cover on the camera lens to protect your privacy.
  • Page 9 When you slide the shutter lever to the left, the shutter opens and the camera captures the room. When you slide the lever to the right, the shutter closes and the camera turns off.

  • Page 10: Accessibility Features

    In most cases an audio tone accompanies the LED changes. Built-in speaker and microphone Poly Studio has an integrated speaker and microphone that enable you to hear audio and speak without having to use a headset. Powerful sound detection The microphones pick up sound within 3.66 m (12 ft).

  • Page 11: Using Poly Studio

    Set Poly Studio as the Default Audio and Video Device If you use the Poly Studio device with a supported application for video calls, you may need to set Poly Studio as the default audio and video device for your application.

  • Page 12: Tracking Modes

    People framing identifies the number of people in a single camera feed and displays them in individual frames. Note: People framing is a preview feature. A preview feature is a fully tested and supported feature that Poly continues to develop in alignment with customer feedback.

  • Page 13: Connect Poly Studio To A Bluetooth Device

    USB and Bluetooth at the same time, make sure that your application uses both audio and video input from the Poly Studio device over USB. Poly Studio only supports one Bluetooth connection at a time, but you can connect it to a computer over USB and to a phone over Bluetooth.

  • Page 14: Configuring Poly Studio Using Poly Lens Desktop

    Configuring Poly Studio Using Poly Lens Desktop Download Poly Lens Desktop to access configuration options for your Poly Studio USB video bar. Download and Install the Poly Lens Desktop App Download the Poly Lens Desktop App to access configuration settings and features.

  • Page 15: Pair Poly Studio With A Bluetooth Device

    You must select Finish to apply the configuration. Pair Poly Studio with a Bluetooth Device Connect Poly Studio via Bluetooth to your mobile phone, computer or laptop, or tablet to use Poly Studio as the speaker and microphone for your paired device.

  • Page 16: Configuring Poly Studio Using Polycom Companion

    5 Initialize the Poly Studio Device Using the Setup Wizard When you start up the Poly Studio device for the first time, or after you factory reset the system, the setup wizard leads you through the minimum configuration steps.

  • Page 17: View Poly Studio Information

    2 In the Status section, view the basic information for your Poly Studio device. 3 Optional: If you see the following warning message in the Status section, contact Poly Support to report the issue and the values of the Device Diagnostic Code field: There is an internal issue with your device. Please contact Poly support.

  • Page 18: Update The Poly Studio Device And The Remote Control

    Make sure your computer doesn’t enter sleep mode during the firmware update. Otherwise, the update may fail. Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion.

  • Page 19: Pair The Poly Studio Device To A Bluetooth Device

    The Poly Studio device doesn’t support mixed types of audio and video input. If you connect it to a computer over USB and Bluetooth at the same time, make sure that your application uses both audio and video input from the Poly Studio...

  • Page 20: Configuring Audio Settings

    Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2 Go to User Settings > Bluetooth Pair Mode. 3 Select Start Pairing. 4 On your device, enable Bluetooth and select Poly Studio from the list of available devices.

  • Page 21: Poly Studio Admin Settings

    The system picks up sounds within the beam region and sends only those sounds to the far end. Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2 Go to User Settings > Audio Settings.

  • Page 22: Configuring Camera Tracking

    Configure Camera Tracking Mode You can configure the Poly Studio device to track the group participants in the room, track only the active speaker, or disable camera tracking. When you enable Camera Tracking, Tracking On appears on the upper-right corner of the Camera Control window.
  • Page 23 You can configure the Poly Studio device tracking framing view. Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2 Go to Admin Settings > Camera Tracking > Framing Size and select one of the following options: •...

  • Page 24: Join A Wi-Fi Network

    Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2 Go to Admin Settings > Wi-Fi Settings.

  • Page 25: Delete Known Wi-Fi Networks

    You can delete the known Wi-Fi networks from Polycom Companion. Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2 Go to Admin Settings > Wi-Fi Settings.

  • Page 26: Configure Bluetooth Settings

    You can turn on the Bluetooth function of the Poly Studio device through Polycom Companion. Task 1 Connect the Poly Studio USB device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2 Go to Admin Settings > Bluetooth.

  • Page 27: Certificate Signing Requests

    Before you enable this setting, you must first install the CA certificates needed to validate your provisioning server certificates. Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2 Go to Admin Settings > Certificates.
  • Page 28 Install a Certificate After a CA signs your certificate, you can install it on the Poly Studio device. You can install one certificate for each certificate type. If the system has an existing certificate for your certificate type, installing a new one overwrites it.

  • Page 29: Import A Configuration File

    View Installed Certificate Details You can view the content of an installed certificate. Task 1 Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2 Go to Admin Settings > Certificates.

  • Page 30: Troubleshooting

    The LED lights begin chasing white, then turn to solid amber. Note: If the Poly Studio camera is in use, such as in a call or in Camera Preview on the client, the Reset button doesn't work. The Poly Studio device clears all saved settings and logs and reboots.

  • Page 31: Factory Reset Your Poly Studio Device Using Polycom Companion

    2 If the battery runs out of power, change the battery. Refer to the Poly Studio Setup Sheet for details. Test Your Camera Audio Input If you have audio problems when using your Poly Studio device, you may need to send an audio test file to Poly Online Support Center for troubleshooting.

  • Page 32: Display Camera Information On-Screen

    When the camera of Poly Studio is in use, resetting, upgrading, or restarting the Poly Studio device doesn't work. Workaround: Make sure that the Poly Studio camera isn't in use and try again. For example, you can check whether the software client shows the video on the Camera Preview page using the Poly Studio device.

  • Page 33: Support

    Support NEED MORE HELP? poly.com/support Poly Worldwide Headquarters 345 Encinal Street Santa Cruz, CA 95060 United States © 2022 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners.

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