Poly Studio P21 User Manual
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Poly Studio P21 User Manual

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USER GUIDE
1 | April 2021 | 3725-87328-001A
Poly Studio P21
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Using Your Poly Studio P21 Personal Meeting Display........12 Default Studio P21 Features..................... 12 Download and Install the Poly Lens Desktop App............12 Set Poly Studio P21 Personal Meeting Display as the Default Audio and Video Device..13 Adjust Speaker Volume.....................13 Mute or Unmute Microphone.....................13 Change Your Audio Device with the Headset Button............

  • Page 3: Before You Begin

    Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.

  • Page 4: Getting Started

    Studio P21 device in a single monitor setup. f the driver firmware in your Studio P21 device doesn't match what is on your computer, you may see a black screen with an hourglass while your device updates to the latest driver firmware. If you update your macOS, you must restart the DisplayLink Manager app.

  • Page 5: Complete Initial System Setup On Windows

    Studio P21 device in a single monitor setup. f the driver firmware in your Studio P21 device doesn't match what is on your computer, you may see a black screen with an hourglass while your device updates to the latest driver firmware.
  • Page 6 Getting Started Front View Poly Studio P21 Feature Descriptions Ref. Number Feature Feature Description Camera Camera with a privacy shutter that you can manually open or close Ambient light sensor Detects the ambient light level and automatically adjusts vanity lighting...
  • Page 7 LED indicators Indicates the personal meeting display's status Wireless charger Charge compatible phones and headsets by placing them on the wireless charging area System Ports Poly Studio P21 Port Descriptions Ref. Number Description 3.5 mm headset port Power cord port...

  • Page 8: Use The Poly Studio P21 Personal Meeting Display Privacy Shutter

    16 Use the Poly Studio P21 Personal Meeting Display Privacy Shutter The Poly Studio P21 personal meeting display provides a built-in physical cover that blocks the camera lens to protect your privacy. Closing the shutter mutes your video.

  • Page 9: Led Status Indicators

    LED Status Indicators The device provides an LED below the monitor to help you understand the device’s behaviors. The following table lists each LED and its associated status. Basic Poly Studio P21 LED Indicators Status Indicator Status Solid white...

  • Page 10: Advanced Tips For Great Video Conferences

    Getting Started ▪ Avoid wearing bright colors, all-light or all-dark clothing, or very busy patterns like small checks or narrow stripes. Light pastels and muted colors look the best on the screen. ▪ Preview your video stream before you join a meeting to make sure that you don’t have shadows on your face and that your camera settings are configured correctly.

  • Page 11: Accessibility Features

    Bright lighting increases the range of in-focus objects, but inappropriate direct lighting might make you look harsh or somber. Poly recommends using indirect fluorescent lighting in a midrange, neutral color temperature (3600 K to 4500 K). You can find the color temperature of your lighting on the packaging.

  • Page 12: Users With Limited Mobility

    Getting Started Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision Accessibility Feature Description Mute and unmute An audible tone plays when you mute and unmute calls. Volume level A matching audible tone plays when you adjust the volume (volume increases or decreases as you adjust volume).

  • Page 13: Using Your Poly Studio P21 Personal Meeting Display

    Updating Firmware Connect the Poly Studio P21 personal meeting display to your laptop or computer with the provided USB cable. Once you plug in the device, you can start using the Poly Studio P21 personal meeting display. Default Studio P21 Features Several features are enabled by default on your device.

  • Page 14: Set Poly Studio P21 Personal Meeting Display As The Default Audio And Video Device

    Set Poly Studio P21 Personal Meeting Display as the Default Audio and Video Device When you use the Poly Studio P21 with a supported application for video calls, you may need to set it as the default audio and video device of your conferencing application.

  • Page 15: Adjust Vanity Lighting Brightness

    Procedure » Place your device, screen up, on the center of the personal meeting display's stand. Your Studio P21 LEDs light blue for a short time when your device starts charging. Turn LED Status Indicators On or Off If the LED status light at the bottom of the unit is distracting in calls, you can turn them off.

  • Page 16: Updating Firmware

    Using Your Poly Studio P21 Personal Meeting Display Updating Firmware You must use the Poly Lens Desktop app to update your device. For more information on updating your device, see the Poly Lens Desktop App User Guide.

  • Page 17: Troubleshooting

    » Close all other conferencing applications on your computer before placing your Teams call. Screen Stays Blank After Connecting USB Cord After connecting the supplied USB cord to your computer and your Studio P21, the device's screen remains blank. The supplied USB cable isn't bidirectional.
  • Page 18 Troubleshooting Procedure 1. Plug the USB-C only end of the cable into your Studio P21. 2. Plug the end of the cable with the USB-A to USB-C adapter into your computer. Related Links Complete Initial Setup on macOS on page 3...

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