Chapter 18 Troubleshooting; Table 58 Troubleshooting The Start-Up Of Your G-1000 V2; Table 59 Troubleshooting The Ethernet Interface - ZyXEL Communications Wireless-11g Access Point ZyXEL G-1000 v2 User Manual

This chapter covers potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and solve the problem.
Problems Starting Up the G-1000 v2

Table 58 Troubleshooting the Start-Up of Your G-1000 v2

PROBLEM CORRECTIVE ACTION
None of the lights Make sure you are using the supplied power adaptor and that it is plugged in to an
turn on when I plug in appropriate power source. Check that the power source is turned on.
the power adaptor.
If the problem persists, you may have a hardware problem. In this case, you should contact
your local vendor.
The G-1000 v2 The supplied power to the G-1000 v2 is too low. Check that the G-1000 v2 is receiving
reboots automatically enough power.
sometimes.
Make sure the power source is working properly.
Problems with the Ethernet Interface

Table 59 Troubleshooting the Ethernet Interface

PROBLEM CORRECTIVE ACTION
Cannot access the If the ETHN light on the front panel is off, check the Ethernet cable connection
G-1000 v2 from the between your G-1000 v2 and the Ethernet device connected to the ETHERNET port.
LAN.
Check for faulty Ethernet cables.
Make sure your computer's Ethernet adapter is installed and working properly.
Check the IP address of the Ethernet device. Verify that the IP address and the subnet
mask of the G-1000 v2, the Ethernet device and your computer are on the same
subnet.
If you changed the IP address of your G-1000 v2 or if an IP address is assigned to the
G-1000 v2 automatically, you can access the device by using the new IP address or
typing "http://zyxelXXXX" (where XXXX are the last four digits of your device's MAC
address) in your browser. The MAC address can be found on the back label of your G-
1000 v2.
I cannot ping any If the ETHN light on the front panel is off, check the Ethernet cable connections
computer on the between your G-1000 v2 and the Ethernet device.
LAN.
Check the Ethernet cable connections between the Ethernet device and the LAN
computers.
Check for faulty Ethernet cables.
Make sure the LAN computer's Ethernet adapter is installed and working properly.
Verify that the IP address and the subnet mask of the G-1000 v2, the Ethernet device
and the LAN computers are on the same subnet.

Chapter 18 Troubleshooting

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