Agilent Technologies 280-DS Operator's Manual page 99

5 Troubleshooting and Maintenance
Symptom
Cannot perform functions
within the software (e.g.,
create system/method, run
method, etc.).
User cannot log on to
software.
Data not updating in
real-time or SIMULATED is
displayed as the serial
number of dissolution
apparatus.
280-DS Operator's Manual
Probable Cause
User does not have proper
rights/access to desired
function.
Incorrect password or
domain.
Use Simulated Instruments
option enabled.
Suggested Solution
• Administrator must add desired
user to individual Vk groups to
grant access/privileges to specific
software functions via User
Administration (Tools > Options).
See "Adding Users to the
Application" on page 25.
• Verify the correct password has
been entered and the proper
domain is selected from the
software login screen.
• Disable the Use Simulated
Instruments option under Tools >
Options > Miscellaneous.
Simulated Instruments" on
page 92..
See "Use
99