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Oracle Talari T5200 | Hardware Guide
About This Document
This guide describes the physical characteristics of the Oracle Talari Appliance T5200. It
includes instructions for setting up the physical connections on the front and back panels and
for mounting these appliances in a rack.
My Oracle Support
My Oracle Support (https://support.oracle.com) is your initial point of contact for all product
support and training needs. A representative at Customer Access Support (CAS) can assist you
with My Oracle Support registration.
Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support
hotline for your local country from the list at
http://www.oracle.com/us/support/contact/index.html. When calling, make the selections in
the sequence shown below on the Support telephone menu:
1. Select
for New Service Request.
2
2. Select
for Hardware, Networking, and Solaris Operating System Support.
3
3. Select one of the following options:
For technical issues such as creating a new Service Request (SR), select
For non-technical issues such as registration or assistance with My Oracle
Support, select
You are connected to a live agent who can assist you with My Oracle Support registration and
opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
In the event of a critical service situation, emergency response is offered by the Customer
Access Support (CAS) main number at 1-800-223-1711 (toll-free in the US), or call the Oracle
Support hotline for your local country from the list at
http://www.oracle.com/us/support/contact/index.html. The emergency response provides
immediate coverage, automatic escalation, and other features to ensure that the critical
situation is resolved as rapidly as possible.
A critical situation is defined as a problem with the installed equipment that severely affects
service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical
situations affect service and/or system operation resulting in one or several of these situations:
A total system failure that results in loss of all transaction processing capability
Significant reduction in system capacity or traffic handling capability
Loss of the system's ability to perform automatic system reconfiguration
Inability to restart a processor or the system
Corruption of system databases that requires service affecting corrective actions
.
2
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