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Oracle Talari T860 Hardware Guide
About This Document
This guide describes the physical characteristics of the Oracle Talari T860 Adaptive Private
Networking (APN) Appliance. It includes setting up the physical connections on front and
back panels as well as how to mount this appliance in a rack. The intended audience of
this document is a Network Administrator or a Network Operator
My Oracle Support
My Oracle Support (https://support.oracle.com) is your initial point of contact for all product
support and training needs. A representative at Customer Access Support (CAS) can assist you
with My Oracle Support registration.
Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support
hotline for your local country from the list at
http://www.oracle.com/us/support/contact/index.html. When calling, make the selections in
the sequence shown below on the Support telephone menu:
1. Select 2 for New Service Request.
2. Select 3 for Hardware, Networking, and Solaris Operating System Support.
3. Select one of the following options:
For technical issues such as creating a new Service Request (SR), select 1.
For non-technical issues such as registration or assistance with My Oracle
Support, select 2.
You are connected to a live agent who can assist you with My Oracle Support registration and
opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
In the event of a critical service situation, emergency response is offered by the Customer
Access Support (CAS) main number at 1-800-223-1711 (toll-free in the US), or call the Oracle
Support hotline for your local country from the list at
http://www.oracle.com/us/support/contact/index.html. The emergency response provides
immediate coverage, automatic escalation, and other features to ensure that the critical
situation is resolved as rapidly as possible.
A critical situation is defined as a problem with the installed equipment that severely affects
service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical
situations affect service and/or system operation resulting in one or several of these situations:
A total system failure that results in loss of all transaction processing capability
Significant reduction in system capacity or traffic handling capability
Loss of the system's ability to perform automatic system reconfiguration
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