Product Return Procedure - Parker Compumotor 6000 Series Installation Manual

Product Return Procedure

Step 1 Obtain the serial number and the model number of the defective unit, and secure a purchase order number to
cover repair costs in the event the unit is determined by the manufacturers to be out of warranty.
Step 2
Before you return the unit, have someone from your organization with a technical understanding of the
AT6n50 system and its application include answers to the following questions:
¥ What is the extent of the failure/reason for return?
¥ How long did it operate?
¥ Did any other items fail at the same time?
¥ What was happening when the unit failed (e.g., installing the unit, cycling power, starting other
equipment, etc.)?
¥ How was the product configured (in detail)?
¥ Which, if any, cables were modified and how?
¥ With what equipment is the unit interfaced?
¥ What was the application?
¥ What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?
¥ What upgrades, if any, are required (hardware, software, user guide)?
Step 3
Call for return authorization. Refer to the Technical Assistance phone numbers provided on the inside
front cover of this document. The support personnel will also provide shipping guidelines.
3 2 AT6250/AT6450 Installation Guide
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