Junos Os Documentation And Release Notes; Requesting Technical Support; Self-Help Online Tools And Resources - Juniper TX Matrix Plus Quick Start Manual

Junos OS Documentation and Release Notes

Requesting Technical Support

Self-Help Online Tools and Resources

Copyright © 2015, Juniper Networks, Inc.
For a list of related Junos OS documentation, see
http://www.juniper.net/techpubs/software/junos/
If the information in the latest release notes differs from the information in the
documentation, follow the Junos OS Release Notes.
To obtain the most current version of all Juniper Networks
see the product documentation page on the Juniper Networks website at
http://www.juniper.net/techpubs/
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings:
http://www.juniper.net/customers/support/
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
http://kb.juniper.net/InfoCenter/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Management tool:
Junos OS Documentation and Release Notes
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http://www.juniper.net/techpubs/
http://www.juniper.net/cm/
technical documentation,
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http://kb.juniper.net/
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