Acquisition Of Log File - Brother GTX pro Instruction Manual

9-3. Acquisition of log file

In cases where the printer malfunctions, you may be required by our service personnel to obtain your printer's log file.
For this reason, please save your printer's log file to a file.
<TIPS>

To the resultant file, such filename (.log) that automatically identifies your printer will be given.
Fetch a log file from USB flash memory
(1) Insert a USB flash memory into the insertion slot of the printer.
(2) Press on the operation panel located on the left side of printer to go to the menu.
(3) Press , select [Maintenance] > [Log copy to USB], and press
(4) Then, the print button stops blinking, and the log file writing operation will be completed when you hear the sound of
pong.
<IMPORTANT>

Never remove the USB flash memory from the printer when the print button is blinking. Otherwise, the USB flash memory
may be damaged, rendering its internal data to be unreadable.
(5) Obtain the log file saved to the USB flash memory, and send such file to our service personnel.
.
309
Troubleshooting