Chapter 4 Troubleshooting; Error Indications - CAB e4 Series Operator's Manual

PRODUCT MARKING AND BARCODE IDENTIFICATION

Chapter 4 Troubleshooting

Occasionally situations occur that require some troubleshooting skills. Possible issues and potential
solutions are listed in this section. While not every situation is addressed, you may find some of these
tips helpful.

Error Indications

Typically, when the printer is in an abnormal state, one or two of the three indicator lamps will begin
blinking. The possible situations addressed by the status of the three indicator lamps are listed bellow.
READY and MEDIA lamps blink at the same tempo
Possible Cause
Cannot detect the
media gap or black
line
Run out of media
Media jam
Media sensor error
READY and RIBBON Lamps blink at the same tempo
Possible Cause
Run out of ribbon
Ribbon jam
Ribbon Sensor
error
Only READY Lamp blinks
Possible Cause
Serial I/O error
Memory overflow
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Recommend Solutions
a. Check the media path
b. Check the position of
the media sensor
c. Perform Media
Sensor Calibration
Load a roll of media
Clear the jam
Service media sensor
Recommend Solution
Load a roll of ribbon
Clear the jam
Service Ribbon Sensor
Recommend Solution
Check DIP switches for
baud rate settings
a. Restart the printer
b. Perform Reset
Remarks
If you are using
continuous media,
be sure you have
correct settings in
your software
Remarks
To be serviced only
by qualified
personnel
Remarks
cab Produkttechnik GmbH & Co KG
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