Troubleshooting - CAB a2+ Operating Instructions Manual

A2+/A4+/A6+/A8+
Error treatment
9.2

Troubleshooting

Problem
Transfer ribbon wrinkles
Print image is blurred or
missing in places
Printer does not stop
when transfer ribbon is
done.
Printer prints a series of
characters instead of the
label format
Printer transports the label
medium, but not the trans-
fer ribbon.
Printer prints only every
second label
Vertical white lines in print
image
Horizontal white lines in
print image
Printing lighter on one side Printhead dirty
Tab. 10:Troubleshooting
Edition 5/06
Cause
Transfer ribbon deflection not
adjusted
Head locking system not
adjusted
Transfer ribbon too wide
Printhead dirty
Temperature too high
Unfavorable combination of
labels and transfer ribbon
Direct thermal printing is
selected in the software
Printer is in Monitor mode
Transfer ribbon loaded incor-
rectly
Unfavorable combination of
labels and transfer ribbon
Format setting in software is
too large.
Printhead dirty
Printhead defective (failure of
dots)
Printer is being operated in
Cutting mode or Peel-Off
mode with the setting
Backfeed >
smart
Head locking system not
adjusted
Operating Instructions
Solution
See "Setting the feed path of the trans-
fer ribbon" on page 24.
See "Setting the head locking system"
on page 21.
Use only transfer ribbons which are just
a bit wider than the label.
See "Cleaning the printhead" on
page 28.
Decrease temperature via software
Use another ribbon type or brand.
Switch to thermal transfer printing in the
software
Exit Monitor mode.
Check course of transfer ribbon and ori-
entation of the covered side and correct
if necessary.
Use another ribbon type or brand.
Change format setting in the software.
See "Cleaning the printhead" on
page 28.
See "Replacing the printhead" on
page 29.
Change setup to Backfeed > always.
See "Configuration Instructions"
See "Cleaning the printhead" on
page 28.
See "Setting the head locking system"
on page 21.
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