Paper Jam Message Stays On; Media Misfeeds - Xerox COLORQUBE 8570 User Manual

Probable Causes
The paper is moist from humidity.
Too much static electricity is present.

Paper Jam Message Stays On

Probable Causes
Some paper remains jammed in the printer.

Media Misfeeds

Probable Causes
The media is not correctly positioned in the tray.
The number of sheets in the tray exceeds the
maximum sheets allowed.
The media guides are not correctly adjusted to the
media size.
Warped or wrinkled media is loaded in the tray.
The media is moist from humidity.
Unsupported media (wrong size, thickness, type, etc.)
is being used.
Solutions
Remove the damp paper from the tray and insert
new, dry media into the tray.
Try a new ream of paper. Do not fan transparencies.
Solutions
Recheck the paper path and make sure that you have
removed all of the jammed paper, including any
small pieces that may have become stuck. Open and
close the printer doors and verify that all doors are
properly closed.
Solutions
Remove the misfed media and reposition the media
properly in the tray. Ensure that the media guides in
the tray are set correctly.
Remove the excess media so that there is no media
above the fill line. For details, see
page 56.
Adjust the media guides in the tray to match the size
of the media.
Remove the media, smooth it out, then reload it. If it
still misfeeds, do not use that media.
Remove the moist media and replace it with new, dry
media.
Verify that you are using media supported by the
print job and the tray you are printing from.
ColorQube 8570/8870 Color Printer
Troubleshooting
Loading Media on
163
User Guide