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Xerox Phaser 8560 User Manual

Xerox 8560: user guide
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Phaser
8560
c o l o r p r i n t e r

User Guide

Guide d'utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Användarhandbok
Betjeningsvejledning
Εγχειρίδιο χρήστη
www.xerox.com/support

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  Summary of Contents for Xerox Phaser 8560

  • Page 1: User Guide

    ® Phaser 8560 c o l o r p r i n t e r User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok Betjeningsvejledning Εγχειρίδιο χρήστη www.xerox.com/support...
  • Page 2 Copyright © 2007 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
  • Page 3: Table Of Contents

    Manually Setting the Printer’s IP Address ....... . . 2-7...
  • Page 4 Paper That Can Damage Your Printer ........
  • Page 5 Moving the Printer Within the Office ........
  • Page 6: Printer Features

    Printer Features This chapter includes: ■ Parts of the Printer on page 1-2 ■ Printer Configurations on page 1-4 Control Panel on page 1-6 ■ ■ More Information on page 1-10 Phaser® 8560 Color Printer...
  • Page 7: Parts Of The Printer

    Optional 525-Sheet Feeder (Tray 3) Standard 525-Sheet Tray 2 100-Sheet Tray 1 Control panel Exit cover release Front cover release Exit cover Ink loader/Top cover Legal/A4 output tray extension Interface cover Side door Phaser® 8560 Color Printer Parts of the Printer 8560p-044...
  • Page 8: Right Side View

    Right Side View Maintenance kit Waste tray Power cord connection Power switch USB connection Configuration card Ethernet 10/100 Base-T connection Rear View Optional hard drive Two RAM slots Phaser® 8560 Color Printer 8560p-045 8560p-046 Parts of the Printer...
  • Page 9: Printer Configurations

    600 x 600 dpi: 8 ppm Fonts: PostScript and PCL ■ ■ Trays ■ Tray 1 and Tray 2: All Phaser 8560 printers ■ Tray 3: Phaser 8560DT ■ Tray 3 and Tray 4: Phaser 8560DX Connection: USB, Ethernet 10/100 Base-T ■...
  • Page 10: Available Configurations

    *This option can be purchased separately for this configuration. Options You can order additional trays, memory, and an internal hard drive if these items are not standard on your printer. Print the Configuration page to see which options are installed. To print the Configuration page, see Information Pages Additional Trays ■...
  • Page 11: Control Panel

    Prompts you to load paper, order and replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change printer and network settings. Phaser® 8560 Color Printer Printing Ready to Print Control Panel ), printer...
  • Page 12: Control Panel Layout

    , and then press the OK button to print. Menu Map Note: Print the Menu Map to see other information pages available for printing. Phaser® 8560 Color Printer P h a s e r 8 5 6 0 READY TO PRINT Walk-Up Features...
  • Page 13: Information

    Information Pages Your printer comes with a set of information pages to help you obtain the best results from your printer. Access these pages from the control panel. Print the Menu Map to see where these information pages are located in the control panel menu structure.
  • Page 14 (from 0 to 255) of red, green, and blue that are used. Note: Before you print the sampler pages, select the appropriate default print-quality mode and color correction from the Printer Setup menu on the control panel. To print the color sampler pages: On the control panel, select...
  • Page 15: More Information

    This section includes: ■ Resources on page 1-10 Xerox Support Centre on page 1-11 ■ Obtain information regarding your printer and its capabilities from the following sources. Resources Information Installation Guide* Quick Use Guide* User Guide (PDF) Advanced Features Guide (PDF)
  • Page 16: Xerox Support Centre

    Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It is available for printers with Windows 2000 and later or Mac OS X, version 10.2 and higher. The Xerox Support Centre icon appears on the desktop for Windows printers or is placed in the Mac OS X dock.
  • Page 17: Network Basics

    Configuring the Network Address ■ ■ Installing the Printer Drivers on page 2-9 This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer on page 2-2...
  • Page 18: Overview Of Network Setup And Configuration

    Windows operating systems: Run the Installer on the Software and Documentation CD-ROM to automatically set the printer’s IP address if the printer is connected to an established TCP/IP network. You can also manually set the printer’s IP address on the control panel.
  • Page 19: Choosing A Connection Method

    If you are connecting to one or more computers with a hub, connect the computer to the hub with one cable, and then connect the printer to the hub with the second cable. Connect to any port on the hub except the uplink port.
  • Page 20: Connecting Via Usb

    USB Connection A USB connection requires a standard A/B USB cable. This cable is not included with your printer and must be purchased separately. Verify that you are using the correct USB (1.x or 2.0) cable for your connection. Connect one end of the USB cable to the printer and turn it on.
  • Page 21: Configuring The Network Address

    If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information. If you are creating your own small Local Area Network or connecting the printer directly to your computer using Ethernet, follow the procedure for automatically setting the printer’s Internet Protocol (IP) address.
  • Page 22: Automatically Setting The Printer's Ip Address

    Automatically Setting the Printer’s IP Address If the printer is connected to a small established TCP/IP network without a DHCP server, use the installer on the Software and Documentation CD-ROM to detect or assign an IP address to your printer. For further instructions, insert the Software and Documentation CD-ROM into your computer’s CD-ROM drive.
  • Page 23: Manually Setting The Printer's Ip Address

    If you are on a network without a DNS server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address. Manually setting the IP address overrides DHCP and AutoIP. Alternatively, if you are in a small office with a single PC and use a dialup modem connection, you can manually set the IP address.
  • Page 24 CentreWare IS, click the Help button in CentreWare IS to go to the CentreWare IS Online Help. After setting the printer’s IP address, you can modify TCP/IP settings using CentreWare IS. Launch your web browser. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
  • Page 25: Installing The Printer Drivers

    Macintosh OS X, Version 10.2 and Higher Available Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...
  • Page 26: Windows 2000 Or Later

    Windows 2000 or Later To install the printer driver from the Software and Documentation CD-ROM: Insert the CD-ROM into the computer’s CD-ROM drive. If the installer does not launch, do the following: Click Start, and then click Run. In the Run window, type: <CD drive>:\INSTALL.EXE.
  • Page 27: Macintosh Os X, Version 10.2 And Higher

    Set up your printer using Bonjour (Rendezvous), create a desktop USB connection, or use an LPD/LPR connection for Macintosh OS X, versions 10.2 and higher. Macintosh OS X, Version 10.2 and 10.3 See the following sections for setting up the printer on a Macintosh OS X, version 10,2, and version 10.3. Bonjour (Rendezvous) Connection...
  • Page 28 LPD/LPR from the second pull-down menu. Enter the printer’s IP address in the Printer Address field. Verify that the Queue Name field is blank. Select Xerox from the Printer Model pull-down menu, and then select the corresponding PPD file. Click the Add button.
  • Page 29 Does not select the appropriate printer from the Print Using drop-down list, go to Step 6. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer from the list of available printers. Click the Add button.
  • Page 30 To locate utilities on the Macintosh hard drive, open the Applications folder, and then open the Utilities folder. Click the Add button. Select IP Printer from the upper left corner of the Printer Browser. Select LPD from the pull-down menu. Enter the printer’s IP address in the Address field.
  • Page 31: Printing Basics

    ■ Printing on Both Sides of the Paper ■ Printing on Specialty Media on page 3-29 ■ Creating Custom Paper Types See also: Using paper trays video tutorials at Phaser® 8560 Color Printer on page 3-25 on page 3-59 www.xerox.com/office/8560Psupport...
  • Page 32: Overview Of Basic Steps

    From the software application, access the Print dialog box, and then select printing options in the printer driver. Send the job to the printer from the software application’s Print dialog box. See also: Loading Paper on page 3-9...
  • Page 33: Supported Paper And Media

    Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 8560 printer. They are guaranteed to produce excellent results with your printer.
  • Page 34: Paper Usage Guidelines

    3-55 Paper That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer. Unacceptable media includes: ■...
  • Page 35: Paper Storage Guidelines

    Avoid having food or drinks in the area where paper is stored or handled. ■ Do not open sealed packages of paper until you are ready to load them into the printer. Leave paper in the original packaging. For most commercial cut-size grades, the ream wrapper contains an inner lining that protects the paper from moisture loss or gain.
  • Page 36 148 x 210 mm 105 x 148 mm B5 JIS 182 x 257 mm ISO B5 176 x 250 mm Phaser® 8560 Color Printer Supported Paper and Media 8560p-008 Custom Sizes Short edge: 76–216 mm (3.0–8.5 in.) Long edge: 127–356 mm (5.0–14.0 in.)
  • Page 37 162 x 229 mm Choukei 3 Gou 120 x 235 mm Choukei 4 Gou 90 x 205 mm Phaser® 8560 Color Printer Supported Paper and Media Margins 5 mm on the side, 15 mm on the top and ■ bottom:...
  • Page 38 Letter US Folio Legal B5 JIS ISO B5 #10 Commercial C5 (side flap only) Phaser® 8560 Color Printer Supported Paper and Media 8560p-005 5.5 x 8.5 in. Margins 5 mm on all sides 7.25 x 10.5 in. 8.5 x 11.0 in.
  • Page 39: Loading Paper

    The media capacity for Tray 1 is: 100 sheets of plain paper (20 lb. Bond) ■ ■ 50 sheets of transparencies, glossy paper, or labels ■ 10 envelopes Phaser® 8560 Color Printer on page 3-16 on page 3-6 Loading Paper...
  • Page 40 To load paper or other media in Tray 1: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8560 Color Printer 8560p-006 8560p-007 3-10 Loading Paper...
  • Page 41 Insert paper, transparencies, envelopes, or specialty media into the tray. ■ Single-sided printing: Insert the side to be printed facedown with the top of the page entering the printer first. Phaser® 8560 Color Printer 8560p-090 8560p-009 3-11 Loading Paper...
  • Page 42 2-sided printing: Insert side one faceup with the bottom of the page entering the ■ printer first. Side-flap envelopes: Insert the envelopes with the flap side up and the flap toward the ■ left side of the tray. Phaser® 8560 Color Printer 8560p-106 8560p-010 3-12 Loading Paper...
  • Page 43 End-flap envelopes: Fold down the flaps before placing them in the tray. Insert the ■ envelopes with the flap side up and the flap entering the printer first. ■ Pre-punched paper: Insert the side to be printed facedown with the holes toward the right side of the tray.
  • Page 44 If no size or type matches are found in Tray 2, 3, or 4, and Tray 1 media size and type have not been set on the printer’s control panel, the printer sets the paper size and type from the print job, and then prints from Tray 1.
  • Page 45: Using Manual Feed

    Using Manual Feed If you are using paper, such as letterhead, and do not want others to use it by mistake, you can set the printer to prompt you when it is time to load the paper for your print job. Windows To select manual feed using Windows 2000, Windows XP, or Windows Server 2003: In the Windows printer driver, click the Paper/Quality tab.
  • Page 46: Loading Paper In Tray 2, 3, Or 4

    The media capacity for Tray 2, 3, or 4 is: 525 sheets of plain paper (20 lb. Bond) ■ ■ 400 sheets of transparencies, glossy paper, or labels ■ 40 envelopes Phaser® 8560 Color Printer on page 3-8 3-16 Loading Paper...
  • Page 47 Insert paper, transparencies, envelopes, or specialty media into the tray. ■ Single-sided printing: Insert the side to be printed faceup with the top of the page toward the front of the tray. Phaser® 8560 Color Printer Loading Paper 8560p-002 8560p-092...
  • Page 48 Caution: There are separate fill lines inside the tray for envelopes and for other media. Do not load the tray above the appropriate fill line. Overloading the tray can cause jams. Phaser® 8560 Color Printer 8560p-093 8560p-109 8560p-113...
  • Page 49 Length guide: Press the sides, then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray. When properly positioned, the guide clicks into place. Phaser® 8560 Color Printer Loading Paper 8560p-112...
  • Page 50 Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Insert the tray into the tray slot and push it completely into the printer. On the control panel: Select , and then press the OK button.
  • Page 51: Selecting Printing Options

    Selecting Printing Preferences (Windows) Printer preferences control all of your print jobs, unless you override them specifically for a job. For example, if you want to use automatic 2-sided printing for most jobs, set this option in printer settings.
  • Page 52: Selecting Options For An Individual Job (Windows)

    With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 8560 printer and click the Properties button to open the printer driver. Make selections from the driver tabs. See the following table for specific printing options.
  • Page 53: Selecting Options For An Individual Job (Macintosh)

    In Macintosh OS X, click Save Preset on the Print menu screen to save the current printer settings. You can create multiple presets and save each with its own distinctive name and printer settings. To print jobs using specific printer settings, click the applicable saved preset in the Presets list.
  • Page 54 Copies & Pages 10.2 and 10.3 Layout Paper Handling ColorSync Cover Page Paper Feed Job Types Image Quality Printer Features Phaser® 8560 Color Printer Selecting Printing Options Printing Options Copies ■ Pages ■ Pages per sheet ■ Layout direction ■...
  • Page 55: Printing On Both Sides Of The Paper

    See also: Supported Paper and Media on page 3-3 Printer Configurations on page 1-4 Phaser® 8560 Color Printer Printing on Both Sides of the Paper Supported Paper and Media , and then press the OK button. 3-25 on page 3-3.
  • Page 56 Binding Edge Options When you use the printer driver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outcome depends on the orientation (portrait or landscape) of images on the page, as displayed in the following illustrations.
  • Page 57: Manual 2-Sided Printing

    Load paper in the tray. ■ Tray 1: Insert side one facedown with the top of the page entering the printer first. Tray 2, 3, or 4: Insert side one faceup with the top of the page toward the front of the ■...
  • Page 58 2nd Side Select , and then press the OK button. he printer driver, select 2nd Side as the paper type or the appropriate tray as the paper source. Phaser® 8560 Color Printer Printing on Both Sides of the Paper Tray 2, 3, or 4...
  • Page 59: Printing On Specialty Media

    Caution: Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
  • Page 60 Printing Transparencies from Tray 1 To print transparencies: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-006 8560p-007 3-30...
  • Page 61 Select the appropriate size, and then press the OK button. Select , and then press the OK button. Transparency In the printer driver, select either Transparency as the paper type or Tray 1 as the paper source. Phaser® 8560 Color Printer Printing on Specialty Media...
  • Page 62 Printing on Specialty Media Printing Transparencies from Tray 2, 3, or 4 To print transparencies: Remove the tray from the printer. 8560p-002 Phaser® 8560 Color Printer 3-32...
  • Page 63 Printing on Specialty Media Insert transparencies into the tray. 8560p-102 Note: Do not load transparencies above the paper fill line inside the tray. 8560p-103 Phaser® 8560 Color Printer 3-33...
  • Page 64 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the transparencies and the guides. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-114 8560p-115 3-34...
  • Page 65 Insert the tray into the tray slot, and then push it completely into the printer. On the control panel: Select , and then press the OK button. Paper Tray Setup Select either Tray 2 Paper Type press the OK button.
  • Page 66: Printing Envelopes

    Caution: Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas, please contact your local representative for details.
  • Page 67 Printing Envelopes from Tray 1 To print envelopes: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-006 8560p-007 3-37...
  • Page 68 End-flap envelopes: Fold down the flaps before placing them in the tray. Insert the ■ envelopes with the flap side up and the flap entering the printer first. Phaser® 8560 Color Printer Printing on Specialty Media...
  • Page 69 OK button. Select , and then press the OK button. Envelope In the printer driver, select either Envelope as the paper type or Tray 1 as the paper source. Phaser® 8560 Color Printer Printing on Specialty Media , and then press the OK button.
  • Page 70 Insert a maximum of 40 envelopes into the tray, flap side down with the flap toward the left side of the tray. Adjust the paper guides to fit the envelopes. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-002 8560p-109...
  • Page 71 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the envelopes and the guides. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-116 8560p-117 3-41...
  • Page 72 OK button. Select and then press the OK button. Envelope In the printer driver, select either Envelope as the paper type or the appropriate tray as the paper source. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-127...
  • Page 73: Printing Labels

    Do not use vinyl labels. ■ Print only on one side of the sheet of labels. Do not use any sheet where labels are missing; it may damage the printer. ■ ■ Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use.
  • Page 74 Printing Labels from Tray 1 To print labels: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-006 8560p-007 3-44...
  • Page 75 Select the appropriate paper size, and then press the OK button. Select , and then press the OK button. Labels In the printer driver, select either Labels as the paper type or Tray 1 as the paper source. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-110...
  • Page 76 Remove the tray from the printer. Insert a maximum of 400 sheets of labels into the tray with the side to be printed faceup and the top of the page toward the front of the tray. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-002...
  • Page 77 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the labels and the guides. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-119 8560p-118 3-47...
  • Page 78 OK button. Select , and then press the OK button. Labels In the printer driver, select either Labels as the paper type or the appropriate tray as the paper source. Phaser® 8560 Color Printer Printing on Specialty Media...
  • Page 79: Printing Glossy Paper

    Reinsert unused glossy paper in the original wrapper and seal. ■ Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy paper to curl and jam the printer. Phaser® 8560 Color Printer Printing on Specialty Media 3-49...
  • Page 80 Printing Glossy Paper from Tray 1 To print glossy paper: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-006 8560p-007 3-50...
  • Page 81 ■ Custom Type 1 A custom paper type used when printing glossy paper ■ In the printer driver, select the appropriate paper type or Tray 1 as the paper source. See also: Creating Custom Paper Types Phaser® 8560 Color Printer...
  • Page 82 Printing Glossy Paper from Tray 2, 3, or 4 To print glossy paper: Remove the tray from the printer. Insert a maximum of 400 sheets of glossy paper into the tray. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-002 8560p-003...
  • Page 83 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-107 8560p-108 3-53...
  • Page 84 ■ Custom Type 1 A custom paper type used when printing glossy paper ■ In the printer driver, select the appropriate paper type or the selected paper tray as the paper source. See also: Creating Custom Paper Types Phaser® 8560 Color Printer...
  • Page 85: Printing Custom Size Paper

    (16–40 lb. Bond) (22–80 lb. Cover) Margins: 5 mm on all sides See also: Supported Paper Sizes and Weights for Tray 1 Phaser® 8560 Color Printer Printing on Specialty Media 2-Sided Printing 140–216 mm (5.5–8.5 in.) 210–356 mm (8.3–14.0 in.) 60–120 g/m...
  • Page 86 Printing Custom Size Paper from Tray 1 To print custom size paper: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-006 8560p-007 3-56...
  • Page 87 ■ 2-sided printing: Insert side one faceup with the bottom of the page entering the printer first. Adjust the paper guides to fit the paper loaded in the tray. Phaser® 8560 Color Printer Printing on Specialty Media 8560p-009 8560p-106 3-57...
  • Page 88 When you define a new custom size, it is stored in the printer so it can be used again. Up to five custom sizes can be stored in the printer. If you define a new custom size after five custom sizes have been stored, the new custom size replaces the least recently used.
  • Page 89: Creating Custom Paper Types

    CentreWare IS. To create custom paper types: Launch your web browser. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Click Properties. Select the General folder on the left sidebar. Select Custom Paper Types.
  • Page 90: Print Quality

    Print Quality This chapter includes: ■ Controlling the Quality of Your Prints ■ Solving Print-Quality Problems Phaser® 8560 Color Printer on page 4-2 on page 4-6...
  • Page 91: Controlling The Quality Of Your Prints

    See also: Advanced Features Guide at www.xerox.com/office/8560Psupport Selecting a Print-Quality Mode Print-quality modes available with the Phaser 8560 printer include: Print-Quality Mode Fast Color Fastest full-color mode, useful for many images and previewing your work. Rapidly produces review documents; useful for rush jobs. Not recommended for documents containing small text, fine detail, or large areas of bright solid fill.
  • Page 92 Select a print-quality mode from the Print Quality drop-down list. Note: If your driver does not display the options listed in the table above, go to www.xerox.com/drivers to download the latest driver. Phaser® 8560 Color Printer Controlling the Quality of Your Prints...
  • Page 93: Adjusting Color

    Control Panel Setting See also: Online Support Assistant at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer Controlling the Quality of Your Prints Description Applies the best color correction to each graphic element: text, artwork, and photographs. Approximates the colors on a computer display.
  • Page 94 Select the desired color correction from the Color Correction drop-down list. Note: If your driver does not display the options listed in the table above, go to www.xerox.com/drivers to download the latest driver. Phaser® 8560 Color Printer Controlling the Quality of Your Prints...
  • Page 95: Solving Print-Quality Problems

    ■ Smudges or Smears on page 4-7 Random Light Stripes on page 4-8 ■ ■ Predominate Light Stripes on page 4-9 ■ Transparency Images Are Too Light or Too Dark Phaser® 8560 Color Printer Solving Print-Quality Problems on page 4-10...
  • Page 96: Smudges Or Smears

    Repeat Step 2 up to three times if the smears continue to appear. Open the door on the right side of the printer and remove the maintenance kit. Wipe the plastic wiper blade with a lint-free cloth.
  • Page 97: Random Light Stripes

    Light Stripes Test page ignores the Jet Substitution mode. Jet substitution only works during regular printing. See also: Online Support Assistant at www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer Solving Print-Quality Problems Solution Troubleshooting On the control panel, select the OK button.
  • Page 98: Predominate Light Stripes

    Open the exit cover: when all four color bars are missing. Close the exit cover. Open the door on the right side of the printer: If the problem continues, follow the steps for Random Light Stripes. Phaser® 8560 Color Printer...
  • Page 99: Transparency Images Are Too Light Or Too Dark

    Transparency Images Are Too Light or Too Dark Possible Cause Text or graphics printed on transparencies are either too light or too dark. Note: Use only recommended Xerox transparencies. See also: Recommended Media List (United States) Recommended Media List (Europe) Colors Are Wrong Possible Cause The color produced by the ■...
  • Page 100: Pantone Colors Do Not Match

    Solution If the application software allows the user to select a printer PPD file for printing a document, make sure the Phaser 8560 printer PPD is selected. The PANTONE colors in the printer are calibrated for the printer’s default halftone; overriding the printer’s default halftone will change the printer’s color reproduction.
  • Page 101: Maintenance

    This chapter includes: ■ Maintenance and Cleaning on page 5-2 ■ Ordering Supplies on page 5-15 Moving and Repacking the Printer ■ See also: Maintenance video tutorials at Replacing supplies video tutorials at Phaser® 8560 Color Printer on page 5-17 www.xerox.com/office/8560Psupport www.xerox.com/office/8560Psupport...
  • Page 102: Maintenance And Cleaning

    Your system needs little maintenance to keep it producing quality prints. Add ink, empty the waste tray, and replace the maintenance kit when needed to keep your printer functioning properly. Adding Ink You can load ink any time the printer is idle, or when the control panel displays the message. Ink out ■...
  • Page 103 Remove paper from the output tray. Open the top cover. Locate the ink-loading bin that is low. A label above each bin indicates the ink stick color and shape for that bin. Phaser® 8560 Color Printer Maintenance and Cleaning 8560p-097 8560p-019...
  • Page 104 To order ink, contact your local reseller or go to www.xerox.com/office/8560Psupplies. Caution: Use of ink other than Genuine Xerox Solid Ink may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer.
  • Page 105 Warning: The waste tray may be hot; handle it carefully. Note: The waste tray may be locked if the printer is in a warm-up cycle or if the ink is cooling following the Eliminate Light Stripes locked, close the door and wait 15 minutes before repeating Steps 1 and 2.
  • Page 106 Empty the waste tray in a waste container. The ink is non-toxic and can be discarded as normal office waste. Note: The waste tray must be out of the printer for more than five seconds or you will continue to receive a Waste Tray Full Insert the waste tray into the printer and push it completely into the waste tray slot.
  • Page 107 Maintenance and Cleaning Close the side door. 8560p-038 Caution: Do not attempt to reuse the waste ink in the printer; it can damage the printer. This damage is not covered under the printer warranty. Phaser® 8560 Color Printer...
  • Page 108 To replace the maintenance kit: Open the side door. Warning: The printer’s interior may be hot. Do not touch the hot surfaces! Remove the maintenance kit (labeled A) from the maintenance kit slot. Phaser® 8560 Color Printer Maintenance and Cleaning...
  • Page 109 Insert the replacement maintenance kit and push it completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information. Close the side door. Phaser® 8560 Color Printer Maintenance and Cleaning 8560p-038...
  • Page 110: Cleaning The Paper Release Blade

    Cleaning the Paper Release Blade To clean the paper release blade: Open the exit cover. Lift the lower paper guide toward the front of the printer. Phaser® 8560 Color Printer Maintenance and Cleaning 8560p-096 8560p-121 5-10...
  • Page 111 Wipe the plastic paper release blade on the lower paper guide with a pre-soaked alcohol cloth (using 90 percent isopropyl alcohol). Lower the paper guide to its original position. Close the exit cover. Phaser® 8560 Color Printer Maintenance and Cleaning 8560p-084 8560p-080...
  • Page 112: Cleaning The Maintenance Kit Wiper Blade

    The maintenance kit contains a wiper blade that removes excess ink. To clean the maintenance kit wiper blade: Open the side door. Remove the maintenance kit (labeled A) from the maintenance kit slot. Phaser® 8560 Color Printer Maintenance and Cleaning 8560p-034 8560p-032...
  • Page 113 Use a lint-free cloth to clean the top and upper edges of the flexible plastic wiper blade located next to the roller. Insert the maintenance kit and push it completely into the maintenance kit slot. Close the door. Phaser® 8560 Color Printer Maintenance and Cleaning 8560p-070 8560p-033...
  • Page 114: Cleaning The Outside Of The Printer

    Maintenance and Cleaning Cleaning the Outside of the Printer To remove stains, clean the outside of the printer using a soft, damp, cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer. Warning: To prevent electric shock, turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer.
  • Page 115: Ordering Supplies

    Replacements may be parts or kits. Routine maintenance items are typically customer replaceable. The maintenance kit is the only routine maintenance item for the Phaser 8560 printer. To order a replacement maintenance kit, contact your local reseller or go to 8560Psupplies.
  • Page 116: When To Order Supplies

    It is important to order these supplies when the messages first appear to avoid interruptions to your printing. The control panel displays an error message when the supply must be replaced. To order supplies, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/8560Psupplies. Caution: Use of non-Xerox supplies is not recommended.
  • Page 117: Moving And Repacking The Printer

    ■ ■ Preparing the Printer for Shipment Caution: Parts of the printer are hot. To avoid personal injury or damage to the printer, allow the ink to solidify. Run the Shut Down for Moving Printer cool the printer quickly. Precautions for Moving the Printer To view precautions and guidelines for safely moving your printer, see page A-1 in this user guide.
  • Page 118 If you receive a Power Down Error-Head not Parked panel, the printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment. Verify that the flag in the exit tray is in the raised position. When the flag is raised, the printhead is locked.
  • Page 119: Preparing The Printer For Shipment

    Pack the printer. See Packing the Printer Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.
  • Page 120 Removing the Maintenance Kit and Waste Tray Before turning off the printer, remove the maintenance kit and waste tray: Open the door on the right side of the printer. Remove the maintenance kit (labeled A) and place it in a plastic bag for storage.
  • Page 121 The waste tray may be hot; handle it carefully. Empty the waste, and then place the tray in a plastic bag for storage. Caution: Shipping the printer with the maintenance kit and waste tray installed can damage the printer. Close the printer’s door and covers.
  • Page 122 Caution: If you receive a Power Down Error-Head not Parked panel, the printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment. Phaser® 8560 Color Printer Moving and Repacking the Printer...
  • Page 123 Verify that the flag in the exit tray is in the raised position. When the flag is raised, the printhead is locked. Wait for the printer to complete the cool-down period for the ink to solidify. The printer shuts down when it is cool enough to move.
  • Page 124 Moving and Repacking the Printer Packing the Printer Repack the printer using the original packing material and box, or a Xerox repackaging kit. If you do not have the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.
  • Page 125: Troubleshooting

    Troubleshooting This chapter includes: ■ Clearing Paper Jams on page 6-2 ■ Getting Help on page 6-17 See also: Troubleshooting video tutorials at User Safety on page A-1 Phaser® 8560 Color Printer www.xerox.com/office/8560Psupport...
  • Page 126: Clearing Paper Jams

    A-1 Jam at the Exit To clear a jam at the exit: Open the exit cover. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed. Phaser® 8560 Color Printer Clearing Paper Jams...
  • Page 127 If you did not find paper in Step 2, lift the paper guides. Remove any jammed paper. Close the exit cover. Phaser® 8560 Color Printer 8560p-042 8560p-065 8560p-018 Clearing Paper Jams...
  • Page 128 If you did not find paper in the previous steps, follow these steps: Pull up the latch on the front of the printer to open the front cover. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed.
  • Page 129 Close the front cover. If you did not find jammed paper in the previous steps, follow these steps: Pull all the trays completely out of the printer. Phaser® 8560 Color Printer Clearing Paper Jams 8560p-014 8560p-028...
  • Page 130 Remove any jammed paper from inside the tray slot. Confirm that all paper fragments are removed. Replace all trays and push each one completely into the printer. Phaser® 8560 Color Printer Clearing Paper Jams 8560p-024 8560p-005...
  • Page 131: Jam At The

    Jam at the Front Cover To clear a jam at the front cover: Pull up the latch on the front of the printer to open the front cover. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed.
  • Page 132 Close the front cover. If you did not find paper in the previous steps, follow these steps: Open the exit cover. Phaser® 8560 Color Printer Clearing Paper Jams 8560p-014 8560p-016...
  • Page 133 Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed. Lift the paper guides. Remove jammed paper. Phaser® 8560 Color Printer Clearing Paper Jams 8560p-017 8560p-042 8560p-065...
  • Page 134 Close the exit cover. If you did not find jammed paper in the previous steps, follow these steps: Pull all the trays completely out of the printer. Phaser® 8560 Color Printer Clearing Paper Jams 8560p-018 8560p-028 6-10...
  • Page 135 Remove any jammed paper from inside the tray slot. Confirm that all paper fragments are removed. Replace all trays and push each one completely into the printer. Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only.
  • Page 136: Jam At The Trays

    Jam at the Trays To clear a jam from the tray specified on the control panel: Pull the tray specified on the control panel completely out of the printer. Remove the top sheet from the tray. Phaser® 8560 Color Printer...
  • Page 137 When properly positioned, the guides click into place. Note: When the paper guides are correctly adjusted, there may be a small space between the paper and the guides. Phaser® 8560 Color Printer Clearing Paper Jams 8560p-107 8560p-108 6-13...
  • Page 138 Remove jammed paper inside the tray slot. Confirm that all paper fragments are removed. Insert the tray into the tray slot and push it completely into the printer. Phaser® 8560 Color Printer Clearing Paper Jams 8560p-024 8560p-005 6-14...
  • Page 139 If you did not find jammed paper in the previous steps, follow these steps: Pull up the latch on the front of the printer to open the front cover. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments are removed.
  • Page 140 Clearing Paper Jams Close the front cover. 8560p-014 Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only. Phaser® 8560 Color Printer 6-16...
  • Page 141: Getting Help

    ■ Online Support Assistant on page 6-18 ■ Web Links on page 6-19 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. See also: Xerox Support Centre on page 1-11 Control Panel Messages The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.
  • Page 142: Printingscout Alerts

    PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention.
  • Page 143: Web Links

    Web Links Xerox provides several websites that offer additional help on your Phaser 8560 printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.
  • Page 144: User Safety

    If you do not know if an outlet is grounded, ask an electrician to check the outlet. ■ Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. Do not use an extension cord or power strip.
  • Page 145 Call an authorized service representative to correct the problem. The power cord is attached to the printer as a plug-in device at the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
  • Page 146 Printer Location ■ Place the printer in a dust-free area within a temperature range of 50° F to 90° F (10° C to 32° C) and a relative humidity range of 10 percent to 80 percent. ■...
  • Page 147 Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 148 ■ Shut Down ■ Always allow the printer to cool before it is moved to avoid ink spills that can damage the printer. Warning: Parts of the printer may be hot. To avid personal injury or damage to the printer, allow 30 minutes for it to cool down before moving or packing the printer.
  • Page 149 Never move the printer if you receive a ■ the control panel. The printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment. ■ Verify that the printhead is locked. When the flag in the exit tray is in the raised position, the printhead is locked.
  • Page 150 For more information bout Xerox environmental programs, visit www.xerox.com/environment. If you are managing the disposal of your Xerox product, please note that the product may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated to environmental considerations.
  • Page 151 2-8 creating custom paper types, 3-59 enabling DHCP, 2-6 setting the printer’s IP address dynamically, 2-6 Phaser® 8560 Color Printer changing the IP address using CentreWare IS, 2-8 choosing a network connection, 2-3 cleaning maintenance kit wiper blade, 5-12...
  • Page 152 Windows 2000 or later, 2-10 Xerox Support Centre, 1-11 duradocument paper, 3-9, 3-16 dynamically setting the printer’s IP address, 2-6 Phaser® 8560 Color Printer electrical safety, A-1 emptying the waste tray, 5-5 Enhanced print-quality mode, 4-2 envelopes, 3-9, 3-16, 3-25, 3-36...
  • Page 153 2-9 Mac OS X, versions 10.2 and 10.3, 2-11 Macintosh OS X, version 10.4, 2-11 Windows 2000 or later, 2-10 interface cover, 1-2 Phaser® 8560 Color Printer IP address changing or modifying using CentreWare IS, 2-8 dynamically setting, 2-6...
  • Page 154 2-sided printing, 3-27 manual feed, 3-15 manually setting the printer’s IP address, 2-7 overrides AutoIP, 2-7 overrides DHCP, 2-7 Phaser® 8560 Color Printer margins, 3-6, 3-8, 3-55 Material Safety Data Sheets, 6-19 media capacity Tray 1, 3-9 Trays 2-4, 3-16...
  • Page 155 3-16, 3-43 letterhead, 3-16 loading in the paper trays, 3-9 manual feed, 3-15 margins, 3-6, 3-8, 3-55 Phaser® 8560 Color Printer Paper Tips page, 3-5, 4-7, 4-10 photocopied, 3-4 porous, 3-4 pre-printed, 3-16, 3-27 pre-punched hole in center or edge, 3-4...
  • Page 156 1-3 power switch, 1-3 precautions for moving, 5-17 preparing for shipment, 5-19 print speed (pages per minute), 1-4 Phaser® 8560 Color Printer printhead, 5-22 RAM memory slots, 1-3 rear view, 1-3 recycling and disposal, A-7 registration, 6-19...
  • Page 157 PrintingScout alerts, 6-18 printer status, 6-18 print-quality selecting mode in supported driver, 4-2 Quick Use Guide, 1-10 Phaser® 8560 Color Printer RAM memory, 1-5 slots, 1-3 random light stripes jet substitution, 4-8 Recommended Media List, 1-10, 3-3 recycling and disposal, A-7...
  • Page 158 3-9, 3-16, 3-25, 3-29, 4-10 guidelines for printing, 3-29 images are too light or too dark, 4-10 printing from Tray 1, 3-30 printing from Trays 2-4, 3-32, 3-46 Phaser® 8560 Color Printer Tray 1 automatic mode, 3-14 dynamic mode, 3-14 loading paper, 3-9...
  • Page 159 3-21 Xerox Support Centre, 1-11 Windows PostScript driver, 2-9 wiper blade cleaning, 5-12 Xerox links installed in web browser’s Favorites folder, 6-19 supplies recycling programs, 5-16 supplies website, 5-16 Support Centre, 1-11 Phaser® 8560 Color Printer Index-9 Index...