General Troubleshooting Guidelines - Xantrex PROsine 2.0 User Manual

Troubleshooting

General Troubleshooting Guidelines

6–2
WARNING: Shock and Energy hazard
Do not disassemble the PROsine. It does not contain any user-serviceable parts.
Attempting to service the unit yourself could result in an electrical shock or burn.
Important:
If you need to obtain service, see page WA–1.
Before you call Xantrex Customer Service, record the information that is asked for in
"Information About Your System" on page WA–4.
This section will help you narrow down the source of any problem you encounter.
Before contracting Xantrex, please work through the steps listed below:
1. Check for a Warning, Error, or Panel Fault message. (See Table 6-2, Table 6-3,
and Table 6-4 for descriptions of these messages and specific actions to take.)
If a message is displayed, record it before doing anything further.
2. As soon as possible, record (on page WA–4) the conditions at the time the
problem occurred so you can provide details if you need to contact Xantrex.
These details should include the following as well as anything else asked for on
page WA–4:
• What loads the PROsine was running or attempting to run
• What the battery condition was at the time (voltage, state of charge, etc.) if
known
• Recent sequence of events
• Any known unusual AC shorepower factors such as low voltage, unstable
generator output, etc.
• Whether any extreme ambient conditions existed at the time (temperature,
vibrations, moisture, etc.)
3. Attempt the solution indicated in Table 6-2, Table 6-3, or Table 6-4.
4. If your PROsine is not displaying a Warning, Error, or Panel Fault message,
check the following to make sure the present state of the installation allows
proper operation:
• Is the inverter located in a clean, dry, adequately ventilated place?
• Are the battery cables adequately sized and short enough and is the battery
in good condition, and are all DC connections tight?
• Are the AC input and output connections and wiring in good condition?
• Are the configuration settings correct for your particular installation?
• Are the display panel and the communications cable properly connected
and undamaged?
• Are the battery temperature sensor and its cable properly connected and
undamaged?
5. Contact Xantrex for further assistance. Please be prepared to describe details or
your system installation and to provide the model and serial number of the unit.
445-0089-01-01