Shared Lines; Shared Line Limitations; Missed And Received Calls On Shared Lines; Hold A Call Privately On A Shared Line - Polycom VVX Series User Manual

Shared Lines

Topics:
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Shared Line Limitations

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Missed and Received Calls on Shared Lines

•

Hold a Call Privately on a Shared Line

• Shared Line Appearance for Skype for Business
• Boss-Admin for Skype for Business
All VVX business IP phones support multiple and shared lines. Your administrator can customize your
phone so that you have multiple shared lines enabled.
Shared Line Limitations
The following features are not available or have limitations on VVX business IP phones with shared lines:
• Forwarding an incoming call is not available.
• Ignoring or rejecting an incoming call on shared lines disables ringing only.
• Enabling Do Not Disturb on shared lines disables ringing only and a visual notification of the call is
displayed with the option to answer the call.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and
one phone answers, the other phones log the call as a received call. That way, if another phone on a
shared line answers an incoming call, you can still view the call information from your phone's call lists
even if you did not answer the call.
Related Links
View Recent Calls on page 64
Hold a Call Privately on a Shared Line
You can hold a call privately on a shared line using the Private Hold feature, which places the call on hold
and displays the line as busy on the other phones on the shared line.
By default, when you place a call on hold on a shared line, all of the phones registered with that line are
notified of the call's held status. When the Private Hold feature is enabled, the Pvt Hold soft key is
displayed, and you can hold a call privately, transfer a call, or initiate a conference call without notifying
others on the shared line of the call's held state.
Check with your system administrator to find out if this feature is available on your phone.
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