Shared Lines
Topics:
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Shared Line Limitations
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Answering Calls on Shared Lines
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Missed and Received Calls on Shared Lines
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Hold a Call Privately on a Shared Line
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Barge In on Calls for Busy Lamp Field Lines
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GENBAND's Multiple Appearance Directory Number - Single Call Appearance
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Alcatel-Lucent Shared Call Appearance
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BroadSoft UC-One Simultaneous Ring
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BroadSoft Executive-Assistant
All VVX business IP phones support multiple and shared lines. Your administrator can customize your
phone so that you have multiple shared lines enabled.
Related Links
Missed and Received Calls on Shared Lines
Shared Line Limitations
The following features are not available or have limitations on VVX business IP phones with shared lines:
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Forwarding an incoming call is not available.
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Ignoring or rejecting an incoming call on shared lines disables ringing only.
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Enabling Do Not Disturb on shared lines disables ringing only and a visual notification of the call is
displayed with the option to answer the call.
Answering Calls on Shared Lines
Incoming calls to a shared line cause all registered phones to ring, and the call can be answered on any
of the phones.
When you or another person answers the incoming call, a green indicator light is displayed on the line key
on all phones for the shared line.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Polycom, Inc.
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