Polycom VVX 250 Quick Start Manual

Polycom VVX 250, 350 and 450
® ®
Desktop Telephones
Quick Start Guide
This guide covers the basic features and operation of
the Polycom® VVX® 250, 350 and 450 IP telephones
with Polycom® UC Firmware 5.5.1 or later and SIP 5.8.0
or later. Functionality is basically the same for all three
models.
For more information, refer to the Star2Star Knowledge
Base.
Phone Screens
Three main screens are available for these phones:
• Main Menu/Home Screen - Displays menu options
for settings and device
information. Press Home
from any other screen to
display Main Menu.
• Lines Screen - Default view
when phone is idle. Displays phone lines, Favorites
and conditional soft keys.
Access Lines with one of the
following:
• Press Home.
• Select Lines during a call.
Copyright © 2019, Star2Star Communications®, LLC. All rights reserved. Star2Star is a registered trademark of Star2Star Communications, LLC. Polycom is a registered trademark of Polycom
Phone Screens - continued
• Calls Screen - Automatically displays list of Active and
Held calls.
• Number of calls displays under associated Line.
• Access Calls with one
of the following:
• Press Home.
• From Lines, press
Calls.
• Use Navigation/
Select key arrows to select a call.
Phone Icons Legend
The following keys display on phone models:
Keys Functions
Displays Home screen or Main Menu.
Turns headset off/on.
Turns speakerphone off/on.
Mutes/unmutes the phone speaker.
Holds a call. Resumes a held call.
Transfers a call.
Accesses voicemail.
Adjusts the volume.
Place a Call
Only one call can be Active at a time. Do one of the
following to place a call:
• Use the handset, headset or speakerphone, first.
Enter the phone number and Send.
• Enter the phone number and Dial. Use handset,
headset or speakerphone.
• From Home, select New Call. Enter a phone number
and Send.
• From Lines, press the Line key. Enter a phone
number and Send.
• From Home, select a Favorite.
• Select a Contact from Recent Calls or Contact
Directory and Dial.
Answer a Call
To answer a call, lift the handset or to answer a new call
while on an Active call, press Answer. The current call is
placed on Hold.
The maximum Active, Incoming or Held calls allowed at
one time are 24 calls.
Forward a Call
Manually Forward incoming calls:
1. While the phone is ringing, press Forward.
2. Enter a phone number and Forward.
Automatically Forward all calls:
1. Press Forward from the Home screen. Select a Line,
if available.
2. Select a Forwarding Type (Always, Busy, No Answer).
If selecting No Answer, enter the number of rings
before the call is forwarded.
3. Enter a forwarding number and Enable.
Disable call forwarding:
1. Select Forward and a Line, if multiple Lines.
2. Select a Forwarding Type and Disable.
Forward a Call with Find Me / Follow Me:
Set up Find Me / Follow Me in Application Framework
the portal to forward calls, using the linked instructions.
Hold and Resume a Call
Multiple calls can be on Hold. During an Active call,
select Hold. A Hold icon displays on the Line of the held
call, as well as a flashing red light on the Line key. Press
Resume to resume call.
Transfer a Call
Consultative is the default Transfer Type, but can be
changed as follows:
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type > Blind or Consultative.
Transfer a call, using one of the following:
• Press Transfer to use default Transfer type.
• Press and hold Transfer to use non default type.
• Select Blind or Consultative.
• Dial a number or choose a Contact.
-- If Blind, the call transfers immediately.
-- If Consultative, press Transfer or after hearing
the ring-back or speaking with the person.
®
, Inc.
or
May 2019